Senior IT Service Continuity Manager

Department for Work and Pensions

Apply before 11:55 pm on Sunday 10th July 2022

 

Details

Reference number

218053

Salary

£49,171 - £63,653

Grade

Grade 7

Contract type

Permanent

Business area

DWP - Digital

Type of role

Digital
Knowledge and Information Management

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of posts

1

Contents

This role can be based in Blackpool, Manchester or Newcastle. Please find further information on the Corporate hub locations here.

Summary

The Senior IT Services Continuity Manager will lead the ITSCM team and apply ITSCM Governance across various technologies and Lines of Business to measure and grow the ITSCM maturity capability. They will be responsible for protecting live service by minimising the impact of a disaster and/or major incident caused by the loss or failure of IT Services to support overall Continuity and Resilience. The IT Service Continuity Manager is expected to be on call to ensure appropriate cover is maintained.

Key activities are:

• Plan, prepare for and test the recovery of IT services in the event of a disaster.

• Assess the impact of current issues affecting live service operation and the consequential effects it may have on disaster recovery plans.

• Review the resilience status of the live service, associated risks and issues and plan resilience testing.

• Understand and focus on customer business objectives, quality, service excellence, customer satisfaction and zero tolerance to production outages.

Job description

You will join the IT Service Operations function within Technology Services as a Senior IT Service Continuity Manager.

Technology Services provide the foundations upon which digital services for DWP are developed and operate. Our purpose is to deliver secure, effective and cost-efficient digital infrastructure services and to run live IT operations that support DWP business objectives. We do this by putting users and quality of service at the heart of what we do.

Our team is made up of 1,500 colleagues working collaboratively across 10 portfolio-led teams in a fast-moving environment. Our teams deliver an end-to-end suite of digital products and services that support DWP colleagues and citizens in an ever-evolving technology landscape.

Our work is focused around the following 6 themes:

1. Delivering a digital workplace that improves the way we work. We provide the products and services to make our users' jobs easier, encourage greater collaboration and support flexibility in working patterns, locations and on devices of their choice – helping to drive forward DWP’s digital transformation.

2. Delivering high-quality and resilient IT services and support. We are embedding a Full Stack Service Model to integrate our IT operations and ensure our services meet existing and future network demand.

3. Building a world-class performance-focused user experience control centre. We have created an end-to-end, data-driven performance environment to measure our systems and ensure we keep the department functioning.

4. Exploiting and enhancing hybrid cloud services. We provide hybrid cloud services that balance on-premise and public cloud to offer true platform independence and optimum price performance.

5. Protecting and securing our services. We ensure our IT systems remain secure and available, resilient to natural and human-caused disaster – ensuring citizens always have access to our key services.

6. Developing our people, capability and skills. We have created a sustainable service by developing our people, bringing key skills in-house to DWP, giving our teams professional pathways to develop and opportunities to progress within Technology Services.

As we continue our journey to service excellence we have identified a number of opportunities to join our Technology Services team.

Responsibilities

Key activities relevant to the role are:

• You will own, maintain, manage and govern IT Service Continuity process and procedures and deliver ITSCM Governance and Process according to Industry standards across multiple Stakeholders and Technologies, utilising current ITSCM standards and knowledge to Influence and provide awareness across all Stakeholders to build up ITSCM maturity.

• You will have an in-depth understanding of the evolving nature of risks affecting services and product support in line with our overall Disaster Recovery and Digital Service Management processes and policies.

• You will manage relationships with Business Continuity Management and ensure service providers can meet service levels, by reducing risk to an acceptable level and planning for the recovery of IT services.

• Working across Lines of Business and with Business Continuity Management and the relevant Service Owner/Product Owner you will manage the provision and execution of a Disaster Recovery test schedule and a programme of work to review and test resilience.

• You will report on ITSCM maturity and KPI’s to Stakeholders and Senior Management, highlighting positive and negative items.

• You will facilitate the development and maintenance of Service Recovery Plans and Technical Recovery Plans, impacting any related changes to maintain accuracy and relevance.

• You will identify and govern ITSC related risks as well as maintaining visibility and awareness of related Risks, Issues & Improvements.

• You will provide support for the Major Incident process.

Check out these blogs about career in DWP Digital.

Behaviours

We'll assess you against these behaviours during the selection process:

  • Making Effective Decisions
  • Communicating and Influencing
  • Managing a Quality Service

Technical skills

We'll assess you against these technical skills during the selection process:

  • ITSCM – Exploring the knowledge and experience in an ITSCM leadership role.
  • Service Focus.
  • Understanding of ITIL Service Management Framework
• An employer pension contribution of up to 27% For further information please click here.
• Annual leave rising up to 30 days, (based on your working pattern).
• Family friendly flexible working arrangements, such as hybrid working, job sharing, term-time working, flexi-time and compressed hours.
• Learning and development tailored to your role this could include industry recognised qualifications, coaching and mentoring.
• An inclusive and diverse environment with opportunities to join staff networks including: Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.

Salary Information
Salary for this role is from £49,171 (Band min) to £59,589 (Band max).

Where the maximum salary of £59,589 is offered, a Digital Allowance of up to £4,046 per annum is available for exceptional candidates, based on our assessment of your skills and experience.

Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.

Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.

Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.

This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

Security

Successful candidates must pass a disclosure and barring security check.
People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Experience and Technical skills.
Stage 1: Application

Your application will consist of three parts:

1. A Personal Details application form.

2. Your employment history detailing your responsibilities, skills, accomplishments, plus your qualifications and relevant training.
Please copy this information into the box field provided.

3. Personal statement of no more than 1000 words.

When giving details in your CV and personal statement you should highlight your experience in line with essential criteria below:

• You will have a proven track record in IT Service Continuity Management (ITSCM) and are able to demonstrate that you have worked in an ITSCM function where you have operated an assurance / risk based managed ITSCM process.

• You can demonstrate that you have experience in implementing, applying and governing IT Service Continuity Management standards and procedures in a large complex environment.

• The right person for this role will have a working knowledge of the main IT infrastructure and maintenance functions required of large, complex and highly integrated systems. Including the principles of maintaining a large and complex IT estate and the associated risks.

• You will have ITIL certification (or equivalent) and can demonstrate Service Management Framework experience in the Service Operations function (Event, Incident, Problem, Change, Release, Capacity, ITSCM and CSI).

The sift panel will use the information in your employment history and personal statement to assess your experience, skills and knowledge against the essential criteria above.

For Hints and Tips on completing your application visit our blog Getting Hired at DWP Digital .

Applications will be sifted at regular intervals from the date the posts are advertised. Please apply as soon as you can, do not wait until the end of the campaign.

Important Information

• You will be asked to complete your employment history any information that you would customarily share on a CV should therefore be entered onto the application form.
• Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered.
If your employment history/personal statement contains any personal details your application will be withdrawn.

Stage 2: Interview

If you’re successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the Behaviours and Technical Skills outlined above.

Interviews will take place from July.
Sift and interview dates to be confirmed.

Further information:

A reserve list may be held for a period of 6 months from which further appointments can be made.

Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at here

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via digitalrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
This vacancy is part of the Great Place to Work for Veterans initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

  • Name : DWP Digital Group TS Recruitment
  • Email : digitalgroup.tsrecruitment@dwp.gov.uk

Recruitment team :

  • Email : digitalrecruitment.grs@cabinetoffice.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: HR.BUSINESSASSURANCE@DWP.GOV.UK. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission here to visit Civil Service Commission

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