Registry Business Manager

The Supreme Court of the United Kingdom

Apply before 11:55 pm on Wednesday 1st February 2023



Reference number



£37,230 - £41,000
*Starting salary for existing Civil Servants will be dependent on current salary. Those new to the Civil Service will be expected to start at the minimum of the range.

Job grade

Senior Executive Officer

Contract type


Type of role

Business Management and Improvement

Working pattern


Number of jobs available



City of Westminster, London (region), SW1P 3BD

Job summary

The Supreme Court is the United Kingdom’s (UKSC) highest court of appeal. It hears appeals on arguable points of law of general public importance, concentrating on cases of the greatest significance. The UKSC is the final court of appeal for all United Kingdom civil cases, and criminal cases from England, Wales and Northern Ireland and (in certain cases) Scotland. The Court plays an important role in the development of UK law. The impact of UKSC decisions extends far beyond the parties involved in any given case, helping to shape our society. Its judgments directly affect everyday lives.

In 2022 the Court started a wide-ranging Change Programme.  The Change Programme will focus on our people, culture and processes, putting user needs at the heart of everything we do.  Technology and online services will be the enabler for building an excellent customer journey, delivering online services that our users rightly expect and need. This will greatly improve our efficiency and effectiveness and we will continue to build on the flexibility and resilience of our workforce providing them with the skills and tools that they need to deliver excellence as part of the Skilled Civil Service. The Change Programme is also about transparency and outreach, so that we can serve the public by ensuring that our work is visible, accessible and trusted.

Job description

Reporting to the Registrar, the Registry Business Manager will be responsible for the day-to-day effectiveness of the Registry Team (currently a team of nine) in processing appeal cases for the Supreme Court of the United Kingdom and the Judicial Committee of the Privy Council, and taking them through the appeal process to judgments, orders and costs decisions. 

The role requires the job holder to support the Registrar in leading a team of Case Workers, Registry Support workers, Costs Officers and Judgments Clerk by managing the day-to-day operational needs of this critical function for the Court.

Collecting, analysing, and translating the Court’s data to support transparency and accurate reporting.  

 Additionally, the postholder may be required to lead with appropriate support to other areas of the Court and drive changes for greater efficiencies and improvements in line with the Change Programme objectives.


Person specification

Key responsibilities:

The postholder will be responsible for functions that enable the successful running of the Registry, you will have a unique opportunity to influence the smooth-running of the Court’s legal operations and, through the Change Programme, shaping its future. 

In particular, the post holder will be responsible for: 


  • Direct line management of the Registry Team – currently 9 staff - ensuring that the team is working effectively by having a productive working environment, with shared objectives and priorities.
  • Performance management to support the development of staff and address any areas requiring improvement. 
  • Leadership to ensure a motivated and engaged team and drive efficiencies and adapt to different working practices.
  • Some budget management may be required.

Support for the Registrar 

  • To support the Registrar in the day-to-day operations of the Court in processing appeal cases along the lifetime of the appeal, ensuring all aspects of the support offered to the Justices is at the very highest standard.
  • To take on additional projects as required to support the Registrar in championing customers to ensure the Court offers a world class service to Court users.

    Operational Processes 

    • To introduce and manage greater standardisation of processes and services across the team and ensure these are understood and supported.

    Essential and desirable criteria:

    • Excellent management skills with proven experience to demonstrate the ability to lead, influence, motivate and develop others.
    • Good awareness and understanding of best management practice and the value of good employee engagement.
    • Digital Skills. Competent user of Microsoft packages including Word, SharePoint, PowerPoint and Excel and experience of providing management information and data.
    • Experience and confidence in working effectively with a wide range of people including those at a senior level.
    • Experience working in a legal environment 

    In addition – the following would be desirable: 

    • Knowledge and understanding of the role of the Supreme Court of the United Kingdom.
    • Previous experience working through a Change Programme to introduce improvements.
    • To be proactive in identifying areas of need and generating action plans to implement change, including rollout and training for new processes.
    • To collect, analyse and translate the Court’s data to monitor effectiveness, using key operational and substantive metrics.
    • To present accurate and timely data to discuss at Management Board that will better inform decision-making, identify emerging trends and issues.
    • To attend Management Board to deputise for the Registrar if required.
    • To be proactive in identifying areas of need and generating action plans to implement change, including rollout and training for new processes.
    • To adapt to the changing needs of the Court and demonstrate the willingness and ability to be flexible at times to support a hands-on approach at demanding times and step up and down as necessary.
    • To understand the journey of an appeal case and support the very best experience for Court users.   


      We'll assess you against these behaviours during the selection process:

      • Leadership
      • Seeing the Big Picture
      • Working Together
      • Changing and Improving
      • Communicating and Influencing
      • Learning and development tailored to your role
      • Generous annual leave entitlement
      • Corporate membership to Benenden Health 
      • EdenRed Employee Benefits
      • An environment with flexible working options
      • A culture encouraging inclusion and diversity
      • A Civil Service pension with an average employer contribution of 27%

      Selection process details

      This vacancy is using Success Profiles, and will assess your Behaviours.

      Application Process

      Applications are via CV and separate Supporting Statement to be no longer than 1000 words to be sent to

      Please ensure your supporting statement covers why you wish to apply for this post and the relevance of your experience/education addressing the Success Profile behaviours.  Please note that if either the CV or Statement are not provided as part of your application, the panel will only consider the information submitted.

      If you need to speak to a member of the recruitment team regarding the process, please call 07825 659 233.

      The closing date for applications is midnight on Wednesday 1 February 2023.

      Interviews are likely to take place in the week commencing 13 February 2023.

      Feedback will only be provided if you attend an interview or assessment.


      Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check.

      See our vetting charter.
      People working with government assets must complete basic personnel security standard checks.

      Nationality requirements

      This job is broadly open to the following groups:

      • UK nationals
      • nationals of Commonwealth countries who have the right to work in the UK
      • nationals of the Republic of Ireland
      • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
      • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
      • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
      • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
      Further information on nationality requirements

      Working for the Civil Service

      The Civil Service Code sets out the standards of behaviour expected of civil servants.

      We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
      The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
      Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

      Contact point for applicants

      Job contact :

      • Name : Laura Angus
      • Email :
      • Telephone : 07825 659 233

      Recruitment team :

      • Email :

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