Director of Asset Management and Operational Resilience

Ofwat (Water Services Regulation Authority)

Apply before 11:55 pm on Sunday 3rd December 2023



Reference number



£85,151 - £100,000
Please read the attached Candidate Pack for more details on salary and pension

Job grade


Contract type


Business area

Sector Performance

Type of role

Senior leadership

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available



Birmingham (B5 4UA) or London (E14 4HD) based with hybrid working

Job summary

We’re Ofwat, the Water Services Regulation Authority, responsible for regulating water and wastewater services in England and Wales. Our role is to help the sector build trust and confidence with customers, the environment and wider society: keeping water flowing, bills affordable and helping ensure the health of our rivers and waterways. We push hard to improve day-to-day water company performance for customers, including on leakage, sewer flooding and customer service.

We drive the sector to take a longer-term view and to take steps now to protect and enhance the environment, using digital and data innovations and making sure our water supplies are secure for future generations. Through our five yearly price reviews we oversee billions of pounds of investment into the water sector across England and Wales.

You can find out more about Ofwat, our Values and our Framework for Success in the attached Information for Candidates Pack. 

The Sector Performance Directorate

The Sector Performance Directorate supports Ofwat's objective to be an assertive voice in strategic and investment decision-making for the sector, working with other regulators and governments by shaping the future direction and transformation of sector through alignment with government and other stakeholders, and leading innovation.  The Directorate drives up sector and company performance by regularly, visibly, and proactively challenging companies on their performance, using data and operational expertise.  We monitor and challenge companies on financial resilience, performance commitments, asset management maturity and operational resilience and board leadership and governance practices.   We promote better delivery through championing open data and transparency principles across the sector, including Ofwat’s own practices. 

Job description

We are looking for Director of Asset Management and Operational Resilience. This is a key role within the Directorate which will lead on driving greater maturity in asset management and operational resilience across the water sector, to achieve the best outcomes for customers, society, and the environment.  The successful candidate will develop Ofwat's approach to regulating operational resilience and challenge companies to improve.  The role will involve leading a small team and will be supported by a matrix of engineering expertise along with data and analytical expertise across Ofwat.

Key deliverables

Reporting to the Senior Director of Sector Performance you will be accountable for:

  • Leading the development of the integrated monitoring framework for operational resilience to include the development of a comprehensive suite of leading and lagging asset health performance measures, measures of systems resilience, service performance outcomes and organisational capability measures.
  • Working with the water sector to improve shared understanding of asset management maturity, driving quality and transparency of decision making, underpinned by open data principles.
  • Promoting cross regulator intelligence sharing to combine efforts on customer, environmental and social outcomes requirements underpinning water and waste-water systems resilience.
  • Driving value for money for consumers through supporting the scrutiny of PR24 maintenance and enhancement planned expenditure and in year assessment of outcome delivery incentive payments.
  • Shaping Ofwat future policy on how to drive better asset management and operational resilience decisions and assessment through the regulatory framework.
  • Encouraging the sector to innovate, collaborate and promoting good practice in asset management (including use of digitisation and leading technology enablers) and highlighting challenges.
  • Providing operational and asset management thought leadership and tailored support across Ofwat’s work including enforcement, PR24 and RAPID/Major Projects.
  • Maintaining and evolving an inclusive culture within the organisation where our people are representative of the communities we serve, and everyone is valued, treated fairly, and empowered to thrive. You will also support our people to sustain a work life balance and get the best from hybrid working.
  • Professional leadership and development of Ofwat Water Engineering Science and Technology profession.

Person specification

    To be successful in this role you will need the below essential attributes, experience, skills and knowledge.

    Essential Experience, Skills and Knowledge 

    • Lead Criterion: Expert knowledge and experience in leading teams delivering asset management solutions, operation, and maintenance of assets, driving value and improved outcomes for the business.
    • Experience in delivering Asset Management best practice and leading organisations through advanced asset management capability development including integration of asset data and digital technologies.
    • Experience working in a regulated environment.
    • Excellent project management skills, experience of leading significant programmes of work fostering a collaborative and inclusive environment and providing constructive challenge to drive change.
    • Ability to work with senior leaders, executive teams, and boards across multiple disciplines, communicating with credibility and clarity.
    • Skilled at communicating complex engineering operations concepts clearly and to multi-disciplinary stakeholders.
    • An inclusive leadership style which inspires, motivates, and promotes collaboration to develop high performing teams.
    • Chartered Engineer, diploma / certification in Asset Management


    Attributes as per Ofwat’s Framework for Success for Director Role. You can read more about attributes here.

    • You champion and lead change.
    • You build the team.
    • You are an adaptable thinker.
    • You deliver outcomes.
    • A generous Civil Service pension with an employer contribution of  30.3% for this role ( you can expect from £25,800 to £30,300)
    • 27.5 days leave (25 days annual leave + 2.5 days privilege leave) increasing to max 32.5 days with each year of service), plus bank holidays 
    • access to exclusive discounts on a range of goods and services such as retail outlets, theatre tickets, holidays, insurance and gym membership;
    • flexible working arrangements;
    • fees paid for membership of relevant professional bodies;
    • up to 3 volunteering days per year
    • generous shared parental leave and pay
    • recognition voucher scheme;
    • cycle-to-work scheme;
    • season ticket loan for travel between home and office;
    • regular professional development;
    • health and well-being initiatives

    Selection process details

    How to apply

    You should apply through the Civil Service Jobs website where you’ll be asked to create an account and complete an application form (CV and personal statement). If you’re unable to make an electronic application, please contact us via and we will support you in completing your application.

    Selection timetable

    • Closing date: 23.55 on Sunday 3 December 2023
    • Sifting: Week Commencing 4 December 2023
    • Interview date(s): Week Commencing 11 December 2023

    Please ensure you have submitted your application in full ahead of the deadline listed below. Unfortunately, we won't be able to consider late applications.

    Assessment process

    Sift Stage - Blind Sifting

    We operate a blind sifting model to eliminate bias. All candidate identifying information will be removed from applications.

    At sift stage we assess your application against key essential skills, experience, and knowledge, listed in the professional requirements section above.

    In your application, please state clearly how your skills, experience, and knowledge meet the essential criteria.

    In your personal statement please tell us more about your experience in leading teams delivering asset management solutions, operation, and maintenance of assets, driving value and improved outcomes for the business. (lead criterion)

    In the event of receiving a large number of applications, a pre-sift may take place on just the lead criterion.

    Interview Stage -  Transparent Interviews

    Our transparent interview process involves candidates receiving a list of attribute-based questions in advance. This has been proven to help neurodiverse candidates and others to perform better at interview and is part of our inclusive culture.

    At interview stage we will test against attributes, as well as skills, experience, and knowledge (set out in the professional requirements section) You can read more about attributes and our Framework for success  here.

    As part of the interview process, we will require a short presentation. Further details will be provided to candidates upon invitation to interview.

    Please note that the interviews will be conducted in person at our Birmingham and London office.

    Address: Centre City Tower, 7 Hill Street, Birmingham B5 4UA or 5th Floor, Westferry House, 11 Westferry Circus, Canary Wharf, London E14 4HD.

    It may be necessary for a second stage interview, which will be communicated to the successful candidates, if required.

    If you have any queries about any aspect of this role, selection process, or you require any reasonable adjustments please email

    Please read the attached Candidate Pack for full Terms and Conditions.

    Feedback will only be provided if you attend an interview or assessment.


    Successful candidates must undergo a criminal record check.
    People working with government assets must complete baseline personnel security standard (opens in new window) checks.

    Nationality requirements

    This job is broadly open to the following groups:

    • UK nationals
    • nationals of the Republic of Ireland
    • nationals of Commonwealth countries who have the right to work in the UK
    • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
    • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
    • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
    • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
    Further information on nationality requirements (opens in a new window)

    Working for the Civil Service

    The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

    We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
    The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
    The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
    The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
    Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

    Contact point for applicants

    Job contact :

    • Name :
    • Email :

    Recruitment team

    • Email :

    Further information

    If you feel your application has not been treated in accordance with the recruitment principles and you wish to make a complaint, you should contact Ruth Noake, Head of Talent & OD, Corporate Enablers (People), Ofwat, Centre City Tower, 7 Hill Street, Birmingham, B5 4UA in the first instance. If you are not satisfied with the response you receive from us you can contact the Civil Service Commission at

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