Skip to main contentSenior Digital Service Assessor
Department for Work and Pensions
Apply before 11:55 pm on Sunday 24th September 2023
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About the job
Job summary
As a Senior Digital Service Assessor you will ensure DWP services and those of it’s Arm’s Length Bodies, comply to the Government’s Service Standard for delivery of high quality services aligned to Government spend controls.
You will undertake assessments for high complexity / high risk services, communicating outcomes and championing the Standard across DWP and Digital. You will play a key role as an ambassador of the Service Standard and actively contribute in a range of forums, meetings, networks, conferences and online communities to increase its eminence.
Job description
The Service Standard assurance function provides an exciting opportunity to ensure the needs of users are really understood and are appropriately reflected in the design and delivery of brilliant digital services. A key element of this role is helping service teams to do the right things, in the right way, at the right time.
As a Senior Assessor you will lead Service Standard assessments for the larger, more complex services, applying a range of assessment methods/approaches and producing reports for senior leaders which, describe the readiness of individual services to proceed to the next stage of their digital journey.
A key part of the role is communicating Service Standard assessment outcomes and championing the Standard within DWP Digital, more widely across DWP and with its Arm’s Length Bodies – in doing so you will be playing a critical role in maturing both individual and organisational capability.
Working as Senior Digital Service Standard Assessor provides a great opportunity to:
• Enhance your personal development through studying for professional qualifications and by contributing to a range of collaboration forums, meetings, networks, conferences and online communities, both internally within DWP and more widely across government; and
• Build strategic relationships which enable you to influence both departmental and wider government strategy, particularly in relation to the design and delivery of quality services able to positively improve experience for citizen and internal users.
• Leads assessments of large and complex services, applying assessment methods and approaches to determine if services comply with the Digital Service Standard.
• Communicates outcome of assessments enabling stakeholders to understand how the Digital Service Standard supports government transformance and applies to their work and what they can do to comply with it.
• Produce briefing and reports clearly describing a service's state of readiness to proceed to the next delivery stage, actively contributing to key governance decisions.
• Assess options and likely consequences of assessment outcomes and provide a recommendation based on full analysis of available information.
• Provide advice, guidance and training to digital colleagues and leadership on the Service Standard.
• Build strategic relationships to influence departmental strategy and that of other government departments to ensure design and delivery of quality services which comply with the Service Standard requirements.
Person specification
If you would like to learn more about the role, please contact felicity.smith@dwp.gov.uk.
Behaviours
We'll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Leadership
- Making Effective Decisions
- Seeing the Big Picture
Technical skills
We'll assess you against these technical skills during the selection process:
- Quality Assurance
Benefits
• An employer pension contribution of up to 27% For further information please click here.
• Annual leave rising up to 30 days, (based on your working pattern).
• Family friendly flexible working arrangements, such as hybrid working, job sharing, term-time working, flexi-time and compressed hours.
• Learning and development tailored to your role this could include industry recognised qualifications, coaching and mentoring.
• An inclusive and diverse environment with opportunities to join staff networks including: Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.
This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.
Salary Information
Salary for this role is from £52,412 (Band min) to £63,517 (Band max).
This role also attracts a Recruitment and Retention Allowance (RRA) of £6,000pa. RRA is non-salary, and non-pensionable, and will be reviewed annually.
Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.
Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.
Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.
Things you need to know
Selection process details
Stage 1: Application
Your application will consist of three parts:
1. A Personal Details application form.
2. Your employment history detailing your responsibilities, skills, accomplishments, plus your qualifications and relevant training. Please copy this information into the box field provided. This will be assessed against the behaviours and technical skills.
3. Behaviour and Technical skills statements (up to 250 words each). These include:
Behaviours:
• Communicating and Influencing
• Leadership
• Making Effective Decisions
• Seeing the Big Picture
Technical:
Quality Assurance - Leads, develops and is accountable for an organisational approach and commitment to quality assurance. Ensures that quality assurance processes and activities are robust and based on industry best practice. Considers the implications of emerging technology, approaches, trends, regulations and legislation. Plans and resources the Organisational quality assurance activities. Monitors and reports on quality assurance activities, levels of compliance and both organisational and project risks. Reviews and analyses results from audit activities and identifies improvement opportunities for the organisation.
The sift panel will use the information in your employment history and behaviour and technical statements to assess your experience, skills and knowledge against the essential criteria above.
For Hints and Tips on completing your application visit our blog Getting Hired at DWP Digital .
Applications will be sifted at regular intervals from the date the posts are advertised. Please apply as soon as you can, do not wait until the end of the campaign.
Important information
• You will be asked to complete your employment history any information that you would customarily share on a CV should therefore be entered onto the application form.
• Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered.
• If your employment history, behaviours/technical statements contains any personal details your application will be withdrawn.
Stage 2: Interview
If you’re successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the Behaviours/Technical Skills listed within the advert.
You will also be assessed on strengths
You will be asked to do a short 5 minute presentation on a specific topic. Further details will be provided to candidates invited to interview.
Interviews will take place from mid October 2023, Interview dates to be confirmed.
Further information:
Find out more about Working for DWP
A reserve list may be held for a period of 6 months from which further appointments can be made.
Reserve list candidates will be posted in merit order by location.
Throughout the whole recruitment process – application and interview – the accuracy and clarity of your communication will be assessed.
Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
If successful and transferring from another Government Department a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.
Reasonable Adjustment
At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.
We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.
If you need a change to be made so that you can make your application, you should:Contact Government Recruitment Service via digitalrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
- Name : Felicity Smith
- Email : felicity.smith@dwp.gov.uk
Recruitment team
- Email : digitalrecruitment.grs@cabinetoffice.gov.uk
Further information
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission.
