HR and Operations Manager

National Infrastructure Commission

Apply before 11:55 pm on Sunday 30th January 2022


Reference number



£50,000 - £64,498


Grade 7
Range E

Contract type


Type of role

Human Resources

Working pattern

Flexible working, Full-time, Part-time, Compressed Hours

Number of posts



London, London (region), EC4A 1AB

About the job


The National Infrastructure Commission (NIC) is looking for an HR and Operations Manager to lead and develop its strategic HR plans, review and refresh operational processes and provide expert HR advice to senior leaders and staff. If you are a dynamic and proactive HR professional then this is an excellent opportunity to expand your skills and breadth of experience, and drive strategic and operational change as a key leader within the NIC’s Operations Team.

Why choose this role?

This role offers a fantastic opportunity to work with senior leaders and key partners across the organisation to provide strategic drive, challenge, support and guidance across a wide-ranging HR and operations portfolio. You will support a number of HR areas, including organisational development, health and wellbeing, L&D, D&I, recruitment and retention, and much more. The work is varied, with opportunities to develop HR strategy, drive change management initiatives and improve our ways of working. The role would suit someone who has a proactive and flexible approach to HR and is empathetic and pragmatic in their approach with people.

It’s also an exciting time to join the NIC. You will have the opportunity to get involved with a number of interesting projects which will shape the way NIC operates in the future, and contribute towards long-term goals around business and people development. With the implementation of hybrid working, you will review how we work within this framework, and contribute to maximising the quality and efficiency of the service we provide.

In addition, the lease on our London office ends in June 2023 and we will need to find new accommodation. We will also operate a dual site from 2023, with one site in London and a second site based in Leeds. Our staffing model will be split between a London office and a Leeds office. You will be instrumental in developing and delivering a recruitment strategy to support these plans, forecasting staffing needs and succession planning, and ensure that inclusive working practices are developed and maintained.

You will lead on delivering programmes designed to enable the business to achieve our strategic objectives. This includes our People Strategy, Diversity and Inclusion Strategy and Learning and Development Programme. These programmes are all focused on developing the workforce we need for the future, creating an inclusive working environment and providing a world class employee proposition that makes the NIC a great place to work.

Job description

By joining us, you’ll play a key role in delivering independent advice to government on the UK’s long-term infrastructure needs. We do this to help support sustainable economic growth across the whole of the UK, improve competitiveness and ultimately improve the quality of life of UK citizens.

In fulfilling our purpose and objectives, we:

  • Set a long term agenda – identifying the UK’s major economic infrastructure needs, and the pathways to address them,
  • Develop fresh approaches and ideas – basing our independent policy recommendations on rigorous analysis, and
  • Focus on driving change – building consensus on our policy recommendations, and monitoring government progress on their delivery.

    Our core responsibilities include:

  • Producing a National Infrastructure Assessment once every five years, setting out the Commission’s assessment of long-term infrastructure needs with recommendations to government on how to meet them.
  • Carrying out in-depth studies into the UK’s most pressing infrastructure challenges and making recommendations to government, and monitoring the Government’s progress in delivering infrastructure policy and programmes recommended by the NIC and influencing the policy debate.

    We are a small, friendly organisation where policy experts, professionals and analysts work together intensively in project teams, rather than silos. We work to support the Commissioners to push for action on and endorse our recommendations and to monitor government’s progress in implementing them.

    The Operations Team provides the full suite of corporate and governance services to the NIC, including HR, finance, operations, IT, estates and facilities and corporate governance. The NIC’s transactional HR and operations are provided by an outsourced service from HM Treasury, which covers areas such as recruitment, on-boarding, headcount monitoring, and IT provision. This role therefore focusses on the strategic aspects of HR and operations, and supporting staff in the business to deliver a comprehensive and quality service. We’re a small organisation, with revenues of £5.7m per year and employing c.50 staff. As a result while the primary focus will be HR, the postholder will also have the opportunity to lead a broader range of projects across the Operations Team and develop a wider variety of experience and skills.


    We are looking for a candidate with a strong HR generalist background, and experienced in delivering strategic and operational workforce programmes in either the public or private sector. You will be an excellent leader with the ability to coach, develop and engage individuals and teams to achieve high performance. You will be comfortable with a dynamic operating environment and able to support staff through periods of change. You will develop positive working relationships, and be comfortable engaging with a range of stakeholders at all levels.

    You will be expected to:

  • Develop and deliver the workforce strategy and operational HR plans to support the NIC’s overarching organisational strategy, considering areas such as diversity and inclusion, recruitment and retention, learning and development, wellbeing, and organisational design.
  • Review and redesign where appropriate key HR processes to ensure we maximise efficiency and offer a quality service to the business, for example recruitment and on-boarding.
  • Support the Chief Operating Officer and the Senior Management Team to embed improved organisational structures and culture, using staff feedback and engagement tools.
  • Support staff with quality and timely HR advice and coaching in line with the NIC’s HR policies and to deliver HR casework where applicable, for example probation, performance and sickness.
  • Deliver key HR processes and support to staff, including management of recruitment, induction and probation, performance and talent management, sickness and wellbeing and recognition and reward.
  • Support the wider delivery of projects across the Operations Team, for example areas such as health and safety, hybrid working, KPI production and monitoring, putting in place improvements where necessary.
  • Manage the relationship with our transactional HR shared service provider, liaising with HM Treasury colleagues on recruitment, payroll and pensions, where necessary.

    Full details of the role are available in the download document of the Role Profile when candidates apply.
    If you would like further information, please get in touch with Mark Ardron, Chief Operating Officer, at



    Candidates – Please note, you will be asked to give evidence in your application of how you meet these criteria.

    Required Qualifications, Behaviours and Experience:


    You will be asked to complete a 250 word statement of suitability setting out how you meet the following criteria:

  • Experienced HR professional with skills across a variety of different areas of HR, including organisational development, employee engagement, learning and development, diversity and inclusion, health and wellbeing, employee relations and recruitment and retention.
  • A professional who is personally credible and a skilled influencer with experience of effective engagement with senior staff across the organisation.
  • Experience of developing and implementing workforce strategies.
  • Able to share experience of different approaches that can deliver improvements, including reviewing existing processes and procedures and identifying and embedding effective change initiatives.


    1. Working Together: You build strong interpersonal relationships and show genuine care for colleagues. You ensure consideration and support for the wellbeing of yourself and individuals throughout the team, understanding the needs of the team to ensure they are supported. You create an inclusive working environment where all opinions and challenges are taken into account.

    2. Changing and Improving: You proactively seek out opportunities to create effective change and suggest innovative ideas for improvement. You take responsibility for delivering timely and quality results with focus, energy and drive, supporting others to manage and embed new ways of working.

    3. Leadership: You support the direction of HR and the wider team with pride and passion. You champion diversity and inclusion, and provide a platform that allows for fairness and opportunity for all.

    The lead criterion is: Working Together
    If we receive a large number of applications, applications will be assessed against this criterion alone first. They will then be assessed against the other criteria if they have met the minimum score on the lead criterion.
  • Qualifications

    Qualified membership to Level 5 of the Chartered Institute of Personnel and Development, or equivalent experience working at this level.


    We'll assess you against these behaviours during the selection process:

    • Working Together
    • Changing and Improving
    • Leadership
    • Seeing the Big Picture

    We only ask for evidence of these behaviours on your application form:

    • Working Together
    • Changing and Improving
    • Leadership


    Location and Hybrid Working
    The role will be based at National Infrastructure Commission, Finlaison House, London, EC4A 1AB. All staff follow government guidance about working from home during the pandemic. Once Covid-19 restrictions ease, NIC employees will be working a hybrid pattern, spending 2 days a week (pro rata) in an office, on average. Our hybrid working style gives us flexibility to manage personal commitments alongside getting the job done well.

    Learning and Development
    We work hard to create an environment in which people enjoy working, and have a genuine commitment to ongoing learning and development, investing in training and internal events to share knowledge and enhance our skills.

    Flexible Working Arrangements
    The NIC views flexible working as essential in enabling us to recruit and retain talented people, ensuring that they can enjoy a long-lasting career with us. All employees have the right to apply for flexible working and there are a range of options available including working from home, compressed hours and job sharing.

    We also offer a generous maternity/ paternity and adoption leave package.

    At the NIC we have a broad remit, so it’s important our employees come from the widest possible range of backgrounds, bringing us the widest possible range of perspectives and ways of thinking. We are committed to ensuring that all staff can realise their potential and achieve a healthy work-life balance.

  • 25 days’ annual leave (rising to 30 after 5 years), plus 8 public holidays and the Queen’s birthday (unless you have a legacy arrangement as an existing Civil Servant)
  • Flexible working patterns, as above
  • Access to a generous Defined Benefit pension scheme with employer contributions. Find out more about Civil Service pensions
  • Access to a cycle-to-work salary sacrifice scheme, season ticket advances and payroll giving
  • Access to a retail discounts and cashback benefits site
  • A range of active staff networks, based around interests (e.g. analysts, music society, sports and social club) and diversity (e.g. women in the Treasury, ethnic minority network, LGBT* network, faith and belief network)
  • Things you need to know


    Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check.

    See our vetting charter.
    People working with government assets must complete basic personnel security standard checks.

    Selection process details

    This vacancy is using Success Profiles, and will assess your Behaviours and Experience.
    As part of our pre-employment security checks, if you are invited to interview and are not a current NIC member of staff, you will need to bring:

  • Proof of identity, e.g. your passport or driver’s licence. Documents must be in date and valid.
  • Proof of address, e.g. a utility bill or bank statement issued within the past 3 months.
  • Proof of your National Insurance (NI) number, e.g. letter from DWP confirming your NI number, or P60.
  • If you do not bring a UK or EU passport, you will need to bring other documentation of your right to work in the UK, e.g. your visa, biometric residence permit or birth certificate.

    Further details regarding acceptable documents will be provided in the invitation to interview.

    Please let us know if your contact details change at any time during the selection process.

    Eligibility Statement:

    Individuals appointed to the Treasury Group will be subject to National Security Vetting.
    To allow for meaningful checks to be carried out applicants will normally need to have lived in the UK for at least 3 out of the past 5 years.
    A lack of UK residency in itself is not always a bar to security clearance but the Department will need to consider eligibility on a case by case basis using all information that can be obtained following a successful application.

    Feedback will only be provided if you attend an interview or assessment.
  • Nationality requirements

    This job is broadly open to the following groups:

    • UK nationals
    • nationals of Commonwealth countries who have the right to work in the UK
    • nationals of the Republic of Ireland
    • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
    • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
    • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
    • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
    Further information on nationality requirements

    Working for the Civil Service

    The Civil Service Code sets out the standards of behaviour expected of civil servants.

    We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
    The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

    Apply and further information

    Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

    Contact point for applicants

    Job contact :
    Name :  Mark Ardron
    Email :
    Recruitment team :
    Email :

    Further information

    Complaints Process: Our recruitment process is underpinned by the principle of appointment based on fair and open competition and appointment on merit, as outlined in the Civil Service Commissioners’ Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact NIC by email at: If you are not satisfied with the response you receive, you can contact the Civil Service Commission, which regulates all Civil Service recruitment.

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