Diversity and Inclusion Engagement Lead


Apply before 11:55 pm on Monday 27th September 2021


Reference number



£43,650 - £58,324
Cardiff, Glasgow £43,650 - £54,145 London £46,250 - £58,324


Grade 7

Contract type

Fixed Term

Length of employment

12 months

Business area

OFGEM - Corporate Services

Type of role

Human Resources

Working pattern

Flexible working, Full-time

Number of posts



Cardiff, Glasgow, London

About the job


Ofgem works on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe, affordable and environmentally sustainable energy supply. We are playing a vital part in accelerating the transition to Net Zero and a carbon neutral energy system - a goal that everyone wants to achieve. Whatever your role, you’ll be playing your part in creating new energy solutions that are great for customers, and great for the environment.

We offer a diverse range of flexible working career opportunities: roles that are stimulating and rewarding, where you can get involved in ground-breaking work. And it’s important to us that we recruit from a wide range of professional and personal backgrounds – bringing different perspectives and experiences to our work.

Diversity and Inclusion is a strategic priority for Ofgem, both in terms of our own organisation, and also in the wider context of the energy industry. We know that different experiences and backgrounds adds depth and breadth of perspective to our work and we want to harness the talent and potential of all. We are delivering an ambitious communications, engagement and change management strategy to champion and promote diversity and inclusion among our workforce, in the way we work, and in the industry we regulate. As Diversity and Inclusion Engagement Lead you can play a central role in making this happen. As the owner of our D&I engagement plan you will deliver a programme of structured, coordinated and impactful communications and engagement opportunities with our people and wider stakeholders across the energy sector
We expect that you will bring strategic communication, engagement and change management experience in the context of organisational change and diversity and inclusion. You’ll be a highly capable communicator and influencer – in person and in writing – able to bring complex and sensitive subject matter to life for different audiences, using a variety of different channels. It’s important that you are a highly capable project manager, and that you can prioritise your time effectively, balancing fast-changing immediate pressures with longer term objectives.

Ofgem is proud to be an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of open and fair competition, merit and business need.

Job description

Ofgem is a non-ministerial government department and an independent regulatory authority. Our objective is to protect consumers' interests now and in the future by working to deliver a greener, fairer energy system. We do this by regulating the sector to ensure security of supply, and protect the interests of consumers, as well as by delivering current and future government schemes to advance decarbonisation and support vulnerable consumers. Other current strategic priorities include: enabling investment in low-carbon infrastructure at a fair price; delivering flexibility in how we generate, use and store energy; delivering a future retail market that works for all consumers and the planet; unlocking the benefits of data and digitalisation; and ensuring energy system governance is fit for the future.

We work effectively with, but are independent of, government, the energy industry and other stakeholders within a legal framework determined by the UK government.

In order to deliver our work, and deliver good outcomes for consumers and our planet, we need to ensure that Ofgem is fully harnessing all available talent and want to see the wider energy sector doing the same. Diversity and Inclusion is a top priority for our CEO and Board and they are keen to see a step change in how we and the wider energy sector operate. Effective communications, engagement and change management activities are key to this.

The role sits within our new and growing Diversity and Inclusion team which – as part of our wider organisational transformation programme – is responsible for developing and delivering a communications , engagement and change management strategy to champion and promote diversity and inclusion among our workforce, in the way we work, and in the industry we regulate. Through this we aim to:

• Build a diverse and inclusive workforce which better reflects the population we serve
• Make Ofgem’s workplace culture a more inclusive one where everyone can be supported and be their true selves to flourish
• Work with, and influence, other organisations across the energy sector to improve diversity and inclusion which delivers better outcomes for consumers

Reporting to the Head of Diversity & Inclusion and sitting within the wider Communications profession, the post holder will be responsible for delivering a programme of structured, coordinated and impactful communications and engagement opportunities with our people and wider stakeholders across the energy sector. This will include working with the wider team to plan and coordinate workshops, surveys, broadcast and developmental activities across different communication channels and campaigns. You will be the owner of our D&I engagement plan and ensuring its successful implementation – including demonstrating progress and impact over time.

Strategic communication, engagement and change management experience in the context of organisational change and diversity and inclusion will be key – you will be be comfortable leading from the front, and will have an aptitude for cutting through complexity to find a way forward. You will be a first-rate communicator and influencer, in person and in writing, requiring minimal senior direction. You will have an excellent record of delivering at pace and juggling a lot of balls at the same time. If you are excited by the idea of leading an internal and external communications and engagement strategy to support a multi-strand programme of D&I activities – with structure, logic and a steady engagement drumbeat – this role is for you.

A typical week could see you helping translate data into a narrative, organising and/or facilitating workshops for maximum impact, preparing content for internal all-staff calls or intranet articles, preparing briefings for senior external meetings, taking forward ‘micro nudge’ activities to prompt day-to-day behaviour change, working with and supporting L&OD colleagues on targeted interventions or any other priority activities identified in the engagement strategy you will develop.

This is a really exciting opportunity and we are looking for an experienced, passionate communications and change management professional to join our team and help us continue making progress on our D&I priorities. If this is you, we’d love to hear from you.

We welcome candidates from all backgrounds, and especially welcome individuals from underrepresented groups. While this is a full time role, flexible working patterns and job shares are welcome.


• Take ownership of Ofgem’s D&I communications and engagement strategic plan and supporting tools, ensuring they deliver the most effective approach for driving change.
• Showcase effective practice and provide forums to champion activities and share experience to improve D&I across the energy industry.
• Showcase and increase understanding of the lived experience experience of colleagues from different backgrounds.
• Advise colleagues on how to ensure their own communication and engagement activities are as inclusive as possible.
• Galvanise a wide community of internal stakeholders to play their part in delivering a regular and joined-up drumbeat of organisation-wide communications and employee engagement opportunities. This will include working with others to generate high-quality and creative internal communication/engagement, and developing our infrastructure (tools, channels and processes) as needed.
• Oversee all written D&I-related content for key channels such as Ofgem’s intranet (The Wire), office-based digital screens, face-to-face events with senior leaders and internal or external speaking events – your in-depth, nuanced and up-to-date understanding of D&I priorities and the strategic context will mean these are ‘on point’ and require minimal senior direction.
• Take an inclusive approach, ensuring a range of internal audiences are actively involved in shaping the way we work, and that we are clearly communicating upcoming changes and how these will affect different employee groups.
• Maintain a network of practitioners and stakeholders to ensure our change communications/engagement approaches are in line with best practice.
• Build trusted relationships teams across the business – supporting, challenging and influencing colleagues to drive forward changes in our Corporate Services function and in local teams across the organisation.
• Support the Head of Diversity & Inclusion and other colleagues to measure the impact of our changes, and feed this into ongoing engagement.

More details about this role and the recruitment process can be found in the attached candidate pack.


We'll assess you against these behaviours during the selection process:

  • Seeing the Big Picture
  • Changing and Improving
  • Communicating and Influencing
  • Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

  • Please refer to the Candidate Pack attached for full details.


Ofgem can offer you a comprehensive and competitive benefits package which includes; up to 30 days annual leave. Excellent training and development opportunities. The opportunity to join the Civil Service pension arrangements which include a valuable range of benefits. Flexible working hours and family friendly policies. Restaurant and subsidise gym (London only). Interest free season ticket loan.

Things you need to know


Successful candidates must pass a disclosure and barring security check.
People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Experience and Technical skills.
When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to provide a 1250 word ‘supporting statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the essential and desirable skills and capabilities.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :
Name :  Cheryl Stobo
Email :  recruitment@ofgem.gov.uk
Recruitment team :
Email :  recruitment@ofgem.gov.uk

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