Blackpool, Manchester, Newcastle-upon-Tyne
About the job
Technology Services provide the foundations upon which digital services for DWP are developed and operate. Our purpose is to deliver secure, effective and cost-efficient digital infrastructure services and to run live IT operations that support DWP business objectives. We do this by putting users and quality of service at the heart of what we do.
Our team is made up of 1,500 colleagues working collaboratively across 10 portfolio-led teams in a fast-moving environment. Our teams deliver an end-to-end suite of digital products and services that support DWP colleagues and citizens in an ever-evolving technology landscape. Our work is focused around the following 6 themes:
1. Delivering a digital workplace that improves the way we work. We provide the products and services to make our users' jobs easier, encourage greater collaboration and support flexibility in working patterns, locations and on devices of their choice – helping to drive forward DWP’s digital transformation.
2. Delivering high quality and resilient IT services and support. We are embedding a Full Stack Service Model to integrate our IT operations and ensure our services meet existing and future network demand.
3. Building a world-class performance-focused user experience control centre. We have created an end-to-end, data-driven performance environment to measure our systems and ensure we keep the department functioning.
4. Exploiting and enhancing hybrid cloud services. We provide hybrid cloud services that balance on-premise and public cloud to offer true platform independence and optimum price performance.
5. Protecting and securing our services. We ensure our IT systems remain secure and available, resilient to natural and human-caused disaster – ensuring citizens always have access to our key services.
6. Developing our people, capability and skills. We have created a sustainable service by developing our people, bringing key skills in-house to DWP, giving our teams professional pathways to develop and opportunities to progress within Technology Services.
As we continue our journey to service excellence we have identified a number of opportunities to join our Technology Services team.
As a Senior Infrastructure Engineer you will be a skilled Practitioner and a role model in Network Infrastructure solutions. Responsible for ensuring best practices are adhered to across the department and guiding teams on how to deliver quality Infrastructure products. You will assist in the design of Infrastructure services in collaboration with Architecture and Engineering principles. With a focus on operational stability, robustness, resilience, availability and quality you will be accountable for infrastructure solutions.
You will also have the ongoing responsibility for the full range of products that make up Network Services. Working in collaboration with a range of internal/external partners, stakeholders and customers you will ensure the operational stability, robustness, resilience, availability and quality of DWP Networks.
DWP Digital offers uniquely challenging and fulfilling careers for people interested in using their skills to make a genuine difference to society. We’re part of the UK’s biggest government department, and along with 100,000 colleagues, we support 20 million people every day to help them to find work and save for their future. Few other organisations globally provide the same opportunity to apply next-generation digital technology on a massive scale to issues which touch the lives of so many.
You will be part of an organisation responsible for the delivery of digital platforms and services, real-time analytics and flexible infrastructure, providing secure and resilient services to DWP. Joining an innovative, supportive community of skilled digital professionals, you will work in agile and creative ways in order to improve technology services, to the benefit of nearly every UK citizen.
As a Senior Infrastructure Engineer you will provide engineering capability to operate infrastructure services and solutions for the DWP. You will have:
• Experience in network project delivery.
• Experience and successful track record of operation of products, services and techniques used to operate network services in large scale organisations.
• Knowledge of the operations techniques for network services to support data at protective marking levels.
• Experience of routing, switching and load balancing techniques.
• Experience of network security products and countermeasure techniques, including firewalls, Virtual Private Networks (VPN’s), encryption and authentication techniques.
• Knowledge of Cisco data-centre, SD-WAN, LAN and NAC products/technologies, including Cisco CCNP/CCDP certification or equivalent experience/skills.
Responsibilities• Provide leadership and development for the team of Infrastructure engineers inputting into the selection, design and delivery of infrastructure services/solutions ensuring they are aligned to and help achieve IT and Departmental strategy.
• Act as a major incident manager and escalation point for all service related incidents supporting your team to troubleshoot and resolve complex problems across multiple technology domains, including Private and Public cloud network environments.
• Ability to effectively communicate at different levels, across support and engineering, business users, architecture and 3rd party suppliers.
Experience and successful track record of design, build and operations of network services in large scale organisations, specifically in the areas of:
• Designing secure high availability Hybrid Cloud connectivity solutions (inc AWS & Azure),
• Complex OSPF and BGP routing designs,
• Designing Enterprise Network Services.
• Managing the implementation of complex technical solutions.
• Recognising and managing dependencies and risks, driving through to successful implementation.
Experience of the following is also desirable;
• Experience and technical capability across projects and service lifecycle e.g. application support and management, project management, solutions architecture and operations.
• Experience of designing and implementing VMWare solutions.
• Experience in implementing server virtualisation techniques, Network Functions Virtualised (NFV).
• Design and implementation of Network Management solutions.
• Design and implementation of SDWAN solutions.
• Design and implementation of Zero-Trust solutions.
• Cisco CCNP Certification - Preferred
• Prince2 - Preferred
The ideal candidate for this role will be able to demonstrate the following essential criteria:
• Designs, implements, administers and supports Network technologies, solutions and services such as: compute, storage, networking, physical infrastructures, software, commercial off the shelf (COTS) and open source packages and solutions, virtual and cloud including PaaS, SaaS.
• Ensures that the right actions are taken to investigate, resolve and anticipate Network problems. Takes accountability of issues that occur and is proactive in searching for potential problems.
• Able to dissect a Network problem to its component parts to identify and diagnose root causes.
• Has a deep understanding of the Network technical concepts required in their role and understands how these fit into the wider technical landscape. Understands the limitations of digital technology.
• Inspires and motivates teams to be fully engaged in their work and dedicated to their role. Stand by, promote or defend own and team’s actions and decisions where needed .
• Deliver a high quality, efficient and cost effective service by considering a broad range of methods for delivery. Creating regular opportunities for colleagues, stakeholders, delivery partners and customers to help improve the quality of service.
We'll assess you against these behaviours during the selection process:
- Managing a Quality Service
- Communicating and Influencing
We'll assess you against these technical skills during the selection process:
- IT Infrastructure
- Problem Management
- Technical Breadth
• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• An employer pension contribution of up to 27%
• A generous annual leave allowance
Salary for this role is from £49,171 (Band min) to £59,589 (Band max).
Where the maximum salary is offered, a Digital Allowance of up to £12,617 per annum is available for exceptional candidates, based on our assessment of your skills and experience.
Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.
Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.
Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.
This role can be based out of either (Blackpool, Newcastle or Manchester) corporate hub locations.
The Department is committed to promoting flexible ways of working, whilst enabling the business to operate at maximum efficiency and will expect colleagues to work from a blend of locations, including some time working at home, as required. The corporate hub location will be the designated place of work and any remote or home working arrangement does not constitute a change to your designated place of work or contractual Terms and Conditions. Please be aware that this role can only be worked in the UK and not overseas.
Things you need to know
Successful candidates must pass a disclosure and barring security check.
Selection process details
This vacancy is using Success Profiles
, and will assess your Behaviours, Experience and Technical skills.
Stage 1: Application & Sift
As part of the application process you will be asked to complete a CV & personal statement. Further details around what this will entail are listed in the advert.
All applications will be assessed and sifted based on the essential criteria in the advert, using the information you provide in your completed application form.
The sift panel will use the information relating to your employment history (your CV) and your personal statement to assess your experience, skills and knowledge against the essential criteria.
When giving details of your employment history, you should therefore include details of the work and projects that you have been involved in.
Applications must include:
1. A completed Personal Details application form.
2. A curriculum vitae* including education, professional qualifications and full employment history, giving details of key achievements relevant to the skills and experience outlined in this job description.
3. A personal statement outlining, how you meet the essential criteria as detailed in the job advert in no more than 1250 words.
A NOTE ON ANONYMISATION
*Due to DWP’s use of anonymised recruitment practices it is not possible for applicants to upload/attach a CV; any information that you would customarily share on a CV should therefore be entered onto the application form. Please ensure you provide sufficient information to enable the sift panel to make an informed judgement about your suitability for this role.
Please include all other information that you would customarily provide when presenting a CV/Personal statement, as the sift panel use this information to assess your application.
DWP operates an anonymised recruitment process. When entering information relating to your employment history you will be asked to remove any personal details that could be used to identify you. This relates to name and contact details which might usually appear on your CV/Personal statement. Failure to do so will result in your application being withdrawn.
Stage 2 – Video Interview
Unless you are otherwise informed, the final stage of the process will be a video interview via Microsoft Teams where you will be assessed against the Behaviours and Technical Skills detailed in the advert.
Sift and Interview Information
Applications will be sifted at regular intervals from the date the posts are advertised, so please apply as soon as you can, do not wait until the end of the campaign.
Interviews will take place in October 2021, dates to be confirmed.
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
Contact Government Recruitment Service via firstname.lastname@example.org as soon as possible before the closing date to discuss your needs.
Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
A reserve list may be held for a period of 6 months from which further appointments can be made.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.
For meaningful checks to be carried out individuals will need to have lived in the UK for a sufficient period of time, to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. Whilst a lack of UK residency in itself is not necessarily a bar to a security clearance, and expectation of UK residency may range from 3 to 5 years. Failure to meet the residency requirements needed for the role may result in the withdrawal of provisional jobs offers.
Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
If successful and transferring from another Government Department a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.email@example.com stating the job reference number in the subject heading.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.
Feedback will only be provided if you attend an interview or assessment.
Working for the Civil Service
The Civil Service Code
sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
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Contact point for applicants
|Job contact :|
|Name : || ||Caicy Sandford|
|Email : || ||Caicy.firstname.lastname@example.org|
|Recruitment team :|
|Email : || ||email@example.com|
If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: HR.BUSINESSASSURANCE@DWP.GOV.UK. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission here
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