Vessel Traffic Services Operator

Maritime and Coastguard Agency

Apply before 11:55 pm on Wednesday 22nd September 2021


Reference number



This role attracts a £5,000 yearly allowance to cover - £2000 Shift work allowance, £2000 Night Shift allowance, £1000 Weekends and Bank Holidays


Executive Officer

Contract type


Business area

MCA - Directorate of Her Majesty's Coastguard

Type of role

Operational Delivery

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of posts




About the job


We welcome applications from all communities and we don’t discriminate against any identity. We’re interested to hear from you, regardless of your background.

Are you a qualified Maritime Operations Officer, holding a V-103 qualification?

Do you have outstanding interpersonal skills, enabling you to work effectively with other team members and thrive in a lively environment?

If so, then we have an exciting opportunity for an energetic individual to join our team, and we’d love to hear from you!

Job description

As a Vessel Traffic Services Operator, you will play a vital role in the delivery of traffic services to vessels that navigate in the service areas. You will ensure compliance with all local, national and international regulations in the vitally important interests of the safety of life and protection of the marine environment. You will manage the day-to-day operations and provide a high and effective standard of VTS service delivery. You will be responsible for reporting breaches of national and international regulations pertaining to the safety of navigation to the appropriate authorities and supporting any investigatory action as the result of any contravention or serious incident.


Responsibilities will include, but will not be limited to:

• Delivery of a vessel traffic service as defined by IALA recommendations and guidelines to vessels navigating in the service area to ensure compliance with all local, national and international regulations in the vitally important interests of safety of life and protection of the marine environment.
• Managing day-to-day operations and ensuring the role-holder's team provide a high and effective standard of VTS service delivery.
• Planning, prioritising and managing work based on dynamic risk assessments, and ensuring resources are available for both forecast and actual demand.
• Balancing work against resource and - where assessed as necessary, or where there is a skills deficiency in the role holder's team, or where workloads may exceed the capacity of the role-holder's team - recommending additional staff or assistance from other teams to provide suitable coverage.
• Implementing sound knowledge within a team, and ensuring safe working practices are maintained.
• Promoting a culture of safety to mariners and coastal users;

For a full list of roles and responsibilities please see the attached role profile.

Additional Information

There will be occasional travel with this role for your initial and ongoing training.

Due to the nature of the role, you will also be required to pass a medical.

About you

You will bring excellent knowledge and experience of working with VTS operations and hold a V103/1 qualification. You are a confident user of VTS operating systems and other IT packages. You will be a self-motivated and conscientious individual, with the ability to remain calm when under pressure.

You have great communication and influencing skills, you adapt and reflect your approach to diverse audiences and a range of stakeholders. You champion success by gaining quick rapport with others as you build effective working relationships with both colleagues and stakeholders.


You must hold a V103/1 qualification to be considered for this role.
Your application will not be progressed if you do not currently hold this qualification.


We'll assess you against these behaviours during the selection process:

  • Communicating and Influencing
  • Working Together
  • Making Effective Decisions


Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.

Find out what it's like to work at the Maritime and Coastguard Agency

About Operational Delivery Profession (ODP)

Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public-facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles. All critical to the delivery of UK public services.

Things you need to know


Successful candidates must pass a disclosure and barring security check.
People working with government assets must complete basic personnel security standard checks.


Successful candidates will be expected to have a medical.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.
We are closely monitoring the situation regarding the coronavirus, and will be following central Government advice as it is issued. There is therefore a risk that recruitment to this post may be subject to change at short notice. In addition, where appropriate, you may be invited to attend a video interview.

Please continue to follow the application process as normal and ensure that you check your emails regularly as all updates from us will be sent to you this way.

How to apply

As part of the application process you will be asked to complete a CV . Further details around what this will entail are listed on the application form.

Your CV should outline your, previous employment history, previous skills and experience relevant to the role.

You will also be asked to submit a behaviour-based application alongside your CV, further details on this will be included in the application.

For guidance on creating your CV, please follow this link - CV and Personal Statement Guidance

Should a large number of applications be received, an initial sift may be conducted using the lead behaviour which is Communicating and Influencing. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to interview.

The sift is due to take place from 23 September 2021.

Interviews and assessments are likely to be held w/c 11 October 2021.

This interview could be conducted via a video interview, details of which will be provided to you should you be selected for interview.

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.

The selection process will be designed specifically for the role. As a result, your assessment could include:
• An interview and a written exercise.

You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within.

Please see attached candidate notes for further information about our recruitment process.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section

Further Information

To learn more about applying for a role within the Department for Transport, visit the Application Process page of our Careers website.

Before submitting your application, we encourage you to visit our Things You Need to Know page for further information about applying for a role within the Department for Transport and the Civil Service.

Throughout this job advert there are links to the DfT Careers website, which provides you further information to support your application. Should you be unable to access the information on our website, please email for assistance.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :
Name :  Tony Evans
Email :
Recruitment team :
Email :

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Click here ( to visit Civil Service Commission

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