Apprentice Facilities Technical Assistant

Office for Students

Apply before 11:55 pm on Sunday 31st October 2021


Reference number



£16,426 - £16,426


Administrative Assistant

Contract type


Type of role

Administration / Corporate Support

Working pattern


Number of posts




About the job


Get your career off to an unparalleled start.

Are you looking for an interesting role, with plenty of variety in every day? Are you keen to secure a qualification that will open doors to even more great opportunities? Then join the Office for Students (OfS) as an Apprentice with our friendly Facilities Management (FM) team.

As an independent regulator for the Higher Education sector in England, the OfS is an interesting place in which to learn and develop your skills. We are focused on ensuring the best possible outcomes for all students, and the FM team are at the heart of this work. Taking responsibility for the safe functioning of our campus and buildings, they enable us to get on with the important job of delivering even better opportunities for England's students.

As an Apprentice with this team, you will take on a varied array of duties, ensuring that our offices, facilities and equipment are operating safely. From handling front-of-house services and setting up meeting rooms through to handling potential health and safety issues, you will learn from a team who are passionate about their work. While some maintenance activities will be planned, the team also work reactively, responding quickly to issues as they emerge. As such, every day will present you with a fascinating range of challenges, and you will have the scope to work closely with colleagues from all departments. Taking on a number of learning units that will cumulatively contribute to securing your qualification, you may also be required to complete Functional Skills in Maths and English.

Job description

As a fully-fledged member of our team, we will see to it that you are learning the type of transferable skills that will set you up for a great career. To make the most of this unique opportunity you will need exceptional customer service and communication skills, with the ability to engage with others through email, telephone, and face-to-face in a Covid-secure manner. As a problem solver who can identify when something needs to be done and react accordingly, you will be able to take directions and provide feedback. Crucially you will also be a team player who is friendly, personable and keen to respond to work requests. With good organisational and IT skills, you will be able to prioritise your own tasks, and you will have a basic level of numeracy and literacy.


Desired Skills
• Customer service - Build relationships with staff to provide assistance, within the role requirement, in a pleasant and helpful manner.
• Communication - Clear and effective exchange of information via email, telephone, messages, and face to face interactions. Communication also includes listening skills and the ability to follow directions and provide feedback.
• Problem solving - Identify when something needs to be done and react accordingly by applying suitable and actionable solutions.
• Teamwork - Working with team members to achieve departmental tasks and objectives by contributing unique skills and abilities.

Desired Personal Qualities
• Friendly and personable
• Responsive to work requests
• Ability to prioritise tasks

Desired Qualifications
• Basic literacy and numeracy
• Basic IT literacy


• Learning and development tailored to your role
•An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension

Things you need to know


People working with government assets must complete basic personnel security standard checks.

Selection process details

We recruit based on fair and open competition and welcome applications from candidates regardless of age, disability, race and ethnicity, gender reassignment, marriage and civil partnership, pregnancy and maternity, religion or belief, sex, sexual orientation and socio-economic background. To attract the widest possible field of qualified applicants, flexible working, for example job share and part time working, apply to this role.

If you are ready to learn about the interesting opportunities available within Facilities Management, then we would be delighted to receive your application.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :
Name :  The Recruitment team
Email :
Telephone :  0117 931 7444
Recruitment team :
Email :

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