Senior Digital Project Manager

Department for Work and Pensions

Apply before 11:55 pm on Sunday 26th September 2021


Reference number



£49,171 - £59,589


Grade 7

Contract type


Business area

DWP - Digital

Type of role


Working pattern

Flexible working, Full-time, Job share, Part-time

Number of posts



Blackpool, Leeds, Manchester, Newcastle-upon-Tyne, Sheffield

About the job


The Department of Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. As the UK’s biggest public service department it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers.

In Digital Group Data & Analytics (D&A) we utilise products & services to support the DWP in providing benefits to people at key times in their lives.

The Fuel Poverty Team (FPT) is a small team of six within Digital Data & Analytics, responsible for providing data matching and operational services on behalf of the Department for Business, Energy and Industrial Strategy (BEIS) in support of key schemes within the Government’s Fuel Poverty Strategy.

The FPT and BEIS were recently awarded the Collaboration Award at the Government Project Delivery Awards.

The Warm Home Discount Scheme (WHDS) obligates energy suppliers to pay a rebate onto the electricity bills of eligible pensioner households (determined by receipt of Pension Credit on a set qualification date). The D&A FPT undertakes data sharing with circa 25 energy suppliers to identify eligible recipients, enabling the automatic provision of approx. £140m to 1m households each winter. The team also provides a full end to end operational delivery service, that includes data protection governance, communications (including a mailshot to over 1m addresses) and business support to a contracted helpline provider.

The team also provides a bespoke data matching service to certain energy suppliers to enable them to meet their legal obligation to verify the accuracy of rebates made under a separate component of the WHDS, whereby a further £140m is paid to approx 1m working age households.

The FPT is currently collaborating closely with BEIS to design a data matching and operational solution that will deliver the Government’s policy intention to reform, extend and expand the WHDS to include the provision of automatic rebates to an additional 1m working age households within the framework of a new eligibility criteria. The reform is scheduled to go live in 2022.

The FPT also provides ongoing data matching solutions to third party organisations in order to deliver other key initiatives within the Government’s Fuel Poverty Strategy, including the Green Homes Grant Scheme, Energy Company Obligation, ECO Eligible Referrals and Warmer Homes Scotland (on behalf of Scottish Government).

Job description

The SDPM will be responsible for leading the FPT to enable the design, development and delivery of a wide range of technical and operational services in support of high profile schemes aimed at targeting fuel poverty.

Key accountabilities/tasks to include:

• Responsibility for producing detailed delivery plans for each initiative, feeding into a wider team plan that factors BEIS’ policy requirements with resource availability to ensure continuity and on-time delivery.

• Diligent monitoring of delivery plans and risk management, responding quickly to changing policy and business requirements and operational issues within a challenging and volatile energy market.

• Close and collaborative engagement in order to build highly effective working relationships with a wide range of external stakeholders, including BEIS, Ofgem, energy suppliers and service delivery partners.

• Co-ordinate the delivery of services from internal stakeholders, including Commercial and Contract Management, data protection governance and communication colleagues.

• Develop an understanding of policy priorities within the Government’s Fuel Poverty Strategy, alongside governance constraints and commercial issues impacting energy suppliers in order to design and deliver robust, effective and timely solutions.

• Ensure comprehensive data protection governance controls are in place, including legally-binding data sharing contracts with energy suppliers and third party organisations.

• Co-ordinate a comprehensive communications strategy across DWP, other government departments and to commercial organisations in order to deliver key messages in support of the fuel poverty initiatives supported by the FPT.

• Manage the design and delivery of a work programme that will enable the reform of the WHDS, undertaking feasibility testing of data matching solutions and the provision of an API functionality between a BEIS-procured helpline and DWP.

• Co-ordinate the delivery of an operational service that delivers 1m letters to pensioner households, provides business support to a dedicated helpline provider and provides a helpdesk service to energy suppliers and a customer-facing correspondence service to DWP customers.

• Provide external-facing communications, chairing forums with internal and external stakeholders (eg energy suppliers).

• Provide management and support for the technical data solutions.

• Financial planning and management of a cost-charging environment.


A Senior Digital Project Manager will lead the end-to-end delivery of digital projects which have significant business impact, occasionally managing several projects at once. They will ensure projects are commercially viable and deliver value, considering impacts and opportunities for existing services and products. They will manage a varied stakeholder environment, set the pace for delivery and work with internal teams and/or external suppliers to deliver successfully.

Candidates should be able to demonstrate in depth knowledge and experience, or strong potential in support of the following responsibilities:

• Leading Fuel Poverty project team end-to-end, ensuring quality outcomes are delivered at pace to meet stakeholder needs whilst managing risks, issues and dependencies (external and internal) for their projects and own them until they are effectively resolved.

• Manage team dynamics, demonstrating servant leadership, coaching teams and team members to improve flow, quality and ownership throughout the team. Deal with conflict and help establish a positive team culture.

• Establish collaborative working across organisational boundaries, ensuring quality is delivered at pace, through actively building and maintaining a network of colleagues and contacts to achieve progress on shared objectives. Challenge assumptions while being willing to compromise if beneficial to progress by building strong interpersonal relationships and show genuine care for colleagues.

• Actively manage change and governance across projects, through excellent negotiating, engagement and communication skills at all levels with a wide range of internal and external stakeholders, including commercial organisations; tailoring messages to ensure that it is right for the audience.

• Attention to detail and diligence in the planning and delivery of technical solutions within a fast-paced environment.

• Lead robust adaptive planning collaboratively across stakeholders, establishing priorities, conflicts and issues, helping everyone to navigate a complex environment via Confident written and verbal communication with the ability to present complex ideas in a compelling way to senior technical and non-technical audiences.


The ideal candidate for this role will be able to demonstrate the following essential criteria:

Project Management:
• You take full responsibility for the definition, documentation and successful completion of complex projects (typically with significant business, political, or high-profile impact, and high-risk dependencies). Ensures that effective project control, change control, risk management and testing processes are maintained and manages expectations of all project stakeholders.

Technical Understanding:
• You understand core technical concepts related to their role. Sound understanding of the technical infrastructure and methodologies required to deliver data matching solutions.

• You welcome and respond to views and challenges from others, despite any conflicting pressures to ignore or give in to them. Stand by, promote or defend own and team’s actions and decisions where needed. Inspire and motivate teams to be fully engaged in their work and dedicated to their role.

Working Together:
• You actively build and maintain a network of colleagues and contacts to achieve progress on shared objectives. Build strong interpersonal relationships and show genuine care for colleagues. Ensure consideration and support for the wellbeing of yourself and individuals throughout the team. Understand the varying needs of the team to ensure they are supported and their experiences are utilised.

Delivering at Pace:
• You ensure everyone clearly understands and owns their roles, responsibilities and business priorities. Give honest, motivating and enthusiastic messages about priorities, objectives and expectations to get the best out of people. Ensure delivery of timely quality outcomes. Maintain own levels of performance in challenging circumstances and encourage others to do the same.

Communicating & Influencing:
• You communicate with others in a clear, honest and enthusiastic way in order to build trust. Explain complex issues in a way that is easy to understand. Take into account people’s individual needs. Deliver difficult messages with clarity and sensitivity, being persuasive when required. Monitor the effectiveness of own and team communications and take action to improve where necessary.


We'll assess you against these behaviours during the selection process:

  • Leadership
  • Working Together
  • Delivering at Pace
  • Communicating and Influencing

Technical skills

We'll assess you against these technical skills during the selection process:

  • Project Management
  • Sound understanding of the technical infrastructure and methodologies required to deliver data matching solutions


• Learning and development tailored to your role.
• An environment with flexible working options.
• A culture encouraging inclusion and diversity.
• An employer pension contribution of up to 27%.
• A generous annual leave allowance.

Salary Information:

Salary for this role is from £49,171 (Band min) to £59,589(Band max).

Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.

Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.

Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.

This role can be based out of either (Blackpool, Newcastle, Manchester, Leeds or Sheffield) corporate hub locations.

The Department is committed to promoting flexible ways of working, whilst enabling the business to operate at maximum efficiency and will expect colleagues to work from a blend of locations, including some time working at home, as required. The corporate hub location will be the designated place of work and any remote or home working arrangement does not constitute a change to your designated place of work or contractual Terms and Conditions. Please be aware that this role can only be worked in the UK and not overseas.

Things you need to know


Successful candidates must pass a disclosure and barring security check.
People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Experience and Technical skills.
Stage 1 - Application & Sift:

As part of the application process you will be asked to complete a CV & personal statement. Further details around what this will entail are listed in the advert.

All applications will be assessed and sifted based on the essential criteria in the advert, using the information you provide in your completed application form.

The sift panel will use the information relating to your employment history (your CV) and your personal statement to assess your experience, skills and knowledge against the essential criteria.

When giving details of your employment history, you should therefore include details of the work and projects that you have been involved in.

Applications must include:

1. A completed Personal Details application form.

2. A curriculum vitae* including education, professional qualifications and full employment history, giving details of key achievements relevant to the skills and experience outlined in this job description.

3. A personal statement outlining, how you meet the essential criteria as detailed in the job advert in no more than 750 words.


*Due to DWP’s use of anonymised recruitment practices it is not possible for applicants to upload/attach a CV; any information that you would customarily share on a CV should therefore be entered onto the application form. Please ensure you provide sufficient information to enable the sift panel to make an informed judgement about your suitability for this role.


Please include all other information that you would customarily provide when presenting a CV/Personal statement, as the sift panel use this information to assess your application.

DWP operates an anonymised recruitment process. When entering information relating to your employment history you will be asked to remove any personal details that could be used to identify you. This relates to name and contact details which might usually appear on your CV/Personal statement. Failure to do so will result in your application being withdrawn.

Stage 2 – Video Interview:

Unless you are otherwise informed, the final stage of the process will be a video interview via Microsoft Teams where you will be assessed against the Behaviours and Technical Skills detailed in the advert.

Sift and Interview Information:

Applications will be sifted at regular intervals from the date the posts are advertised, so please apply as soon as you can, do not wait until the end of the campaign.

Interviews will take place in early October 2021, dates to be confirmed.

Other information:

A reserve list may be held for a period of 6 months from which further appointments can be made.

Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at

Reasonable Adjustments:
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

If successful and transferring from another Government Department a criminal record check may be carried out.

If successful but not transferring from another Government Department, in order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :
Name :  Harvinder Chana
Email :
Recruitment team :
Email :

Further information

If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: HR.BUSINESSASSURANCE@DWP.GOV.UK. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission here to visit Civil Service Commission

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