Senior Business Analyst

HM Revenue and Customs

Apply before 11:55 pm on Monday 21st June 2021


Reference number



£40,175 - £43,708
Any new joiner will be paid the salary scale minimum (£40,175)


Senior Executive Officer

Contract type


Business area

HMRC - CDIO - VOA Customer Group

Type of role

Information Technology

Working pattern

Flexible working, Full-time, Homeworking, Job share, Part-time

Number of posts



Bristol, Edinburgh, Manchester, Worthing

About the job


HMRC is one of the largest organisations in the UK and we run the biggest digital operation in Government. Our digital business runs the IT behind tax and benefits services for 45 million individual and 4.9 million business customers.

Our role sits within HMRC’s Chief Digital & Information Group (CDIO) we’re increasingly delivering in-house through our growing network of digital delivery centres – hi-tech, state-of-the-art facilities across the UK.

Valuation Office Agency Customer Group (VOA CG) provides digital services and IT support to the Valuation Office Agency (VOA): drawing on HMRC’s digital expertise to ensure our customer (the VOA) gets the right level of service as well as building and supporting specialist unique services.

There are some important attributes that we are looking for in anyone joining VOA CG. You must have a collaborative approach and a passion to communicate effectively. You will take accountability and ownership with the ability to coach, mentor, reflect and ability to give and take feedback. You will be flexible and adaptable, working with a sense of urgency and passionate about having ‘Customer’ at the heart of what you do.

Job description

A Senior Business Analyst will capture, analyse and document customer and outcome focused requirements supporting the communication and delivery of those requirements with relevant stakeholders. You’ll be adept at delivering complex digital projects using a combination of Agile and Waterfall techniques to deliver specific products or transformation, breaking down barriers for your team and both planning at a higher level and getting into the detail to make things happen when needed.

You will define project needs recognising the potential for automation of business processes and improvements in information systems and feed these into the programme/portfolio process to enable resource to be appropriately allocated. You will be core to decisions that build high performing teams, where people are excited about the work they are undertaking.

You will keep abreast of changes to user habits, preferences and behaviours across various digital platforms and understand the implications for successful delivery of government digital services. You’ll have the chance to really influence a lot of the choices that we will make and to establish some of the tools and techniques that the agency will use. You’ll quickly see the impact of your work across the organisation – this role will make a significant contribution to the way valuations are carried out across the country.


• Lead on requirements analysis for large and complex areas
• Identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes
• Influence key colleagues and manage relationships effectively whilst building long-term strategic relationships, communicating clearly and regularly with people at all levels
• Apply a digital understanding to your work whilst identifying and delivering products that meet and maintain the Digital by Default Service Standard
• Model advanced and complex situations across more than one business function or programme and know how to gather insight from senior stakeholders and communicate modelling results clearly to them
• Analyse current services and processes and identify and implement opportunities to optimise them
• Collaborate with User Researchers and represent users internally, understanding the difference between user needs and the desires of the user
• Prioritise and define approaches to understand the user story, inspiring others in doing so
• Continuously improve approaches to IT requirements gathering, analysis and business modelling
• Educating, mentoring and developing the skills of colleagues to improve quality of service
• Actively participate in the Business Analyst community, sharing and re-applying skills and knowledge and bringing in standard methodology

Essential Criteria:

• Excellent analytical skills
• Practical experience in process modelling and requirements gathering
• Experience of managing internal and external key delivery partners and teams
• Excellent presentation, facilitation and communication skills
• Demonstrable experience of delivering at pace in an IT environment

Desirable Criteria:

• BCS certification or diploma (Business Analysis, Requirements Engineering, Modelling Business Processes)
• Awareness of the government’s digital service (GDS) standards

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process.

Applicants should note that the starting salary for those who are offered a position is the salary scale minimum (£40,175) for this grade.

When lockdown restrictions ease, some regular travel to our VOACG Strategic Locations of Worthing, Bristol, Edinburgh & Manchester alongside other VOA & HMRC sites will be required. Office visits could be for the day or require overnight stays depending on the demands of the business.

This will be on an ad-hoc basis to be defined by you in the role and agreed with your line manager.


• Flexible working options, season ticket loans and a great holiday package
• A Civil Service pension
• Professional development and training programmes and opportunities for continued development
• Being part of a supportive community - we are a diverse, cross-disciplinary team with varied backgrounds across the private, voluntary and public sectors
• A culture encouraging inclusion and diversity

If you are applying for a role in an office within a regional centre location or a transitional or specialist site, then the following may apply: Daily Travel Assistance will be available for this role, provided the successful applicant is a current HMRC employee and meets the eligibility requirements outlined in the department’s Daily Travel Assistance guidance.

Find more about HMRC benefits in 'Your little extras booklet' for further information

Things you need to know


Successful candidates must pass a disclosure and barring security check.
People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Strengths and Experience.
Candidates will need to copy and paste their career history from their CV into a text box in the application form marked 'Job/Employment History'.

A 500 word statement of suitability is also required outlining how your knowledge and experience meet the ‘responsibilities’ and ‘essential criteria’ in the job description.

Candidates will be sifted against the job description based on their skills, knowledge and experience from their CV extract, and statement of suitability included in their application.

Sifting will take place once the advert has closed. Successful sift applicants will be invited to a video interview.

Sift and interview dates to be confirmed.


There will be a panel video-interview, where we will explore your experience and suitability, using strengths-based questions. There may be an exercise/presentation included in the interview and if this is going to be part of the interview format, details will be provided as part of the interview invite. The strengths dictionary which gives more information about these strengths can be downloaded via a hyperlink marked 'Success Profiles'.

Feedback will only be provided to candidates who attend an interview.

Important information:

Due to the Covid-19 situation, in accordance with Government advice, all non-essential travel has been cancelled with implications for any current recruitment. We have made the difficult decision to cancel any face to face interviews with an alternative solution of video conference interviewing put in place.

Further information about the interview time and date availability will be released to you when the sifting has been concluded. The vacancy holder will be contactable if you have any questions in the meantime.

Further information:

Due to the Covid-19 situation, any candidate who is successful at interview and accepts an offer made, will need to be flexible with their start date. Any start date will be worked out and agreed between both parties before the successful candidate can join our organisation. You will still be able to contact the vacancy holder with any questions during the recruitment process and we will endeavour to keep you updated of any possible delays.

Applicants should note that the starting salary for those who are offered a position is the salary scale minimum (£40,175) for this grade.

This role maps to the cross-government framework for the Digital, Data and Technology (DDaT). For more information visit the GOV.UK DDaT page.

Security Update

If you are successful and transferring from another Government Department, we will carry out a check of your identity, nationality, and immigration status (including the right to work in the UK) and a criminal record check before confirming your appointment.

Successful candidates must pass a Disclosure and Barring Security Check/Disclosure Scotland. Please note that HMRC have an exemption under the Rehabilitation of Offenders Act 1974, which enables us to make enquiries about both unspent and spent convictions.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service /Disclosure Scotland on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading.

For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

HMRC transformation

HM Revenue and Customs is currently going through an exciting ten-year transformation programme to create a tax authority fit for the future. As part of this, we are committed to providing high-quality jobs and giving employees a great place to work, whichever location you work from.

HM Revenue and Customs has made significant progress with its plans to locate in 13 large, modern, flexible offices, equipped with high-speed digital infrastructure supporting improved customer service and compliance activity. These collaborative workspaces will enable smarter working and great training and development facilities, allowing for the sharing of expertise, local training, promotion, and provide great ongoing career development opportunities.

These offices will be located in central locations in the following towns and cities close to accessible transport links: Glasgow, Edinburgh, Belfast, Newcastle, Leeds, Liverpool, Manchester, Nottingham, Birmingham, Bristol, Cardiff, Croydon and Stratford. Our Regional Centres in Croydon, Bristol and Belfast are already operational.

In addition, there will also be a small number of specialist sites where the work cannot be done anywhere else, in Gartcosh (near Glasgow), Telford, Ipswich, Worthing and Dover, as well as our headquarters in central London. What’s more, our Welsh language service has people located in Porthmadog, as well as Cardiff.

We are letting you know about our future plans because if you are recruited into an office that is not one of these locations, you will be expected, subject to HM Revenue and Customs applicable policies, to move to one of these locations in the future. In some cases, this will be via one of our nine transitional sites.

If you are not a current civil servant, you will not be eligible for financial assistance for your move to the regional centre or a transitional or specialist site.

If you are a current HM Revenue and Customs employee and you joined us through an advert that was advertised on or after 11/01/2017, you will not be eligible for financial assistance for your move to a regional centre, a transitional site or a specialist one. This is in line with the terms of your original appointment to HM Revenue and Customs.

For more information please contact the vacancy holder.

Terms and Conditions

We really hope you decide to apply for this role. If you’re successful you need to know that in February 2021 members of recognised trade unions (ARC and PCS) voted to approve a pay and contract reform offer. This means that HMRC will adopt new terms and conditions for all colleagues as part of a multi-year pay deal and contract offer, the pay deal period is 01 June 2020 – 31st May 2023 and terms and conditions changes take place from the 01 June 2021 onwards. These terms will apply to colleagues who already work in HMRC and if you join us, it will apply to you too. We’ve put together a summary of the key changes that will be made and you can find this attached to the Job Advert.


If you are currently working for an OGD and would like to consider the impact on your pay when joining HMRC, please see the attached document "Pay on Transfer from OGD" for further information.

New entrants are expected to join on the minimum of the pay band.

Further Information

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement this will be tested as part of the selection process.

A reserve list may be held for a period of 12 months from which further appointments can be made.

Any move to HMRC from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at

Applicants who wish to work alternative working patterns are welcome to apply. The preferred working pattern may or may not be available, agreement will be subject to business need, and any request to work an alternative working pattern should be made prior to your acceptance of the provisional offer.

At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.
We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.
Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Reasonable adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:
Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :
Name :  Paul McKenna
Email :
Recruitment team :
Email :

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel a department has breached the requirement of the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned via If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages:

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