Head of Communications

Crown Commercial Service

Apply before 11:55 pm on Monday 6th December 2021


Reference number



£61,039 - £71,193


Grade 6
Band 6

Contract type


Type of role

Communications / Marketing

Working pattern

Full-time, Homeworking, Job share, Part-time, Compressed Hours

Number of posts




About the job


We are looking for a new Head of Communications to lead a team of media, internal communications and digital content specialists within our wider marketing and communications directorate. The role will focus on the full range of communications but specifically external communications, including media and digital, internal and change communications, and digital content development. This is a challenging position that will suit a high-performing communications specialist who has considerable management and leadership experience.

Role within CCS

This is a senior role within the Crown Commercial Service that reports into the Deputy Director of Marketing and Communications and works closely with the Chief Executive Officer and other members of the Senior Leadership Team. The postholder will also become part of the Government Communication Service and will be required to work collaboratively with a range of other Government departments, most notably the Cabinet Office, who we engage with closely on external communications and in particular how we handle our proactive grid and press enquiries.

Job description

> Lead on the development and implementation of our communications strategy, ensuring that plans are in complete alignment with the CCS strategy and annual business plan objectives.
> Lead an inclusive, empowered and high-performing team, ensuring high standards are maintained, that they are supported through learning and development opportunities and managed effectively.
> Provide strategic communications advice and guidance to senior management colleagues and teams across the organisation and outside CCS on internal and external communications, in particular the CEO and Senior Leadership Team.
> Work closely with Change and HR Directors on initiatives to communicate business change, increase staff engagement and support a positive culture.
> Support team of digital content specialists in engaging across the business with digital transformation projects and to improve our digital channels and content.

> Ensure all communications are of high quality, are in plain English and consistent with our brand and style guidelines.
> Work across wider marketing and communications team to maximise use of all channels to expand reach internally and externally.
> Build communities and special interest groups to support effective stakeholder engagement, using tracking tools to monitor commentary and measure effectiveness.
> Maximise reach through effective use of partnership channels and strategic relationships.
> Manage, develop and nurture appropriate media relationships, including strong working relationships with the Cabinet Office
> Provide strategic input into proactive / reactive media activity and related public relations.

Professional Standards
> Establish appropriate and auditable evaluation and reporting metrics for the team to ensure that activity is effectively targeted and communicate to key stakeholders.
> Champion internal change through effective engagement and communications, promoting a culture of putting the customer at the heart of everything we do.
> Develop and communicate a clear framework for the services provided by the Communications team to the business.
> Identify changing market / political conditions, evolving plans accordingly.
> Manage the communications budget, monitoring spend and reporting progress on key performance measures.
> Apply the principles, policies and practices of the Government Communications Service to a high professional standard

Person Specification
> Experience in planning and delivering campaigns to support cultural change.
> Proven experience developing and leading effective digital communications strategies.
> Customer focussed with good commercial awareness.
> Excellent organisational skills with the ability to manage multiple priorities to meet business needs.
> Exceptional written and verbal communication skills with the ability to articulate complex propositions simply for all audiences.
> Ideally educated to degree level or with a professional qualification in marketing or communications.

> Good political awareness and ambassadorial qualities.
> Good understanding of the commercial and public sector landscape.
> Experience in customer and supplier management relationship tools.
> Ability to develop strong, productive working relationships at all levels across multiple sites.
> Well motivated, adaptable and responsive.
> Willingness to travel throughout the UK.


Essential Criteria (to be assessed on application):
> Demonstrable experience in leading public service or B2B communications teams, with a proven track record of executing high-impact strategic marketing communications and working at pace.
> Demonstrable experience in a managerial role, comfortable in leading, supporting and mentoring people and supporting their growth.
> Strong strategic thinking and planning skills, with the ability to translate communications strategy into deliverable operational results.
> Experience in developing effective stakeholder engagement and communications plans.


We'll assess you against these behaviours during the selection process:

  • Seeing the Big Picture
  • Changing and Improving
  • Leadership
  • Working Together
  • Managing a Quality Service
  • Delivering at Pace


CCS offers a competitive mix of benefits including:
• A culture of flexible working, such as job sharing, home working and compressed hours.
• Automatic enrolment into the Civil Service Pension Scheme.
• A minimum of 25 days of paid annual leave, increasing by 1 day per year up to a maximum of 30.
• An extensive range of learning & professional development opportunities, which all staff are actively encouraged to pursue.
• Access to a range of retail, travel and lifestyle employee discounts.

Flexible Working
This role is being advertised in the following locations: Liverpool. CCS is embedding smarter working practices throughout our business; giving our employees choice and flexibility to work in the office, at home or in any other suitable remote location. This enables our employees to work in a way that best suits the task and also achieve a positive work and life balance

Things you need to know


Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check.

See our vetting charter.
People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours.
Applications will be sifted in line with the essential criteria for the role. Success Profiles will be assessed at interview stage. Candidates who are successful at sift will be contacted as soon as possible following the closing date and advised of the interview process in more detail. Interviews will be held either at one of our offices or via video with interview times and dates to be confirmed. (Subject to change)

Complaints procedure:
Our recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commissioners’ Recruitment Principles details of which can be found at http://civilservicecommission.independent.gov.uk
If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should contact recruitment@crowncommercial.gov.uk in the first instance.
If you remain unsatisfied with the response you receive you can then contact the Civil Service Commission at info@csc.gov.uk

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :
Name :  The recruitment team
Email :  recruitment@crowncommercial.gov.uk
Recruitment team :
Email :  recruitment@crowncommercial.gov.uk


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