DfT/788/17/DVSA OTC Senior Team Leader

Driver and Vehicle Standards Agency

Closing date: 27 Sep 2017

Reference number



£29,832 - £32,367


Higher Executive Officer

Contract type


Business area

Other - Operations

Type of role

Administration / Corporate Support
Operational Delivery

Working pattern

Flexible working, Full-time, Job share, Part-time



Number of posts



Cambridge, Eastern, CB2 8BF

About the job

Job description

Are you a strong leader with excellent verbal and written communication skills? Do you have organisational and administrative skills with a good knowledge of IT? If so, we would love to hear from you. We are currently looking for a Senior Team Leader for the Office of the Traffic Commissioner (OTC) at the Driver Vehicle Standards Agency (DVSA).

You will manage the team responsible for providing administrative support to the independent traffic commissioner, enabling him to carry out his regulatory duties with regards to operator licensing and vocational driver conduct.

Role Responsibilities will include:
• regular and effective engagement with the traffic commissioner to ensure awareness of all relevant matters
• representing the traffic commissioner at meetings with stakeholders and providing briefing or other supporting documents
• managing the team who provide support to the traffic commissioner to ensure a high quality service is provided
• effectively monitoring the performance of the office against the service level agreement (SLA) responding to dips in performance and taking remedial action
• regularly carry out quality assurance exercises in accordance with the SLA

About you
You should have excellent verbal and written communication skills, and analytical skills with the ability to understand, interpret and communicate complex legislation. You should be highly organised and have a proven ability to identify priorities based on risk factor. Ideally you will have a good knowledge of IT systems, including Word, Excel and email applications with good keyboard skills.

About us
The work that we do is important as it affects everyone in Great Britain.
We are responsible for improving road safety and setting the standards for driving and compliance. We ensure that the general public understand and follow these standards through education, testing and when required enforcement action.

By joining us you will be working for an employer who makes a real difference to road safety across Great Britain.


We'll assess you against these competencies during the selection process:

  • Delivering at pace
  • Leading and communicating
  • Changing and improving
  • Managing a quality service
  • Making effective decisions
  • Collaborating and partnering

You must provide evidence against the following on your application form:

  • Delivering at pace
  • Leading and communicating
  • Changing and improving
  • Managing a quality service
  • Making effective decisions

Civil Service Competency Framework



Civil Service pension schemes may be available for successful candidates.


Besides the rewarding nature of the job itself, the benefits that come with it are excellent. The package includes generous leave entitlement, attractive pension options, flexible working and other policies to enable a good work/life balance, including beneficial childcare arrangements. You'll also benefit from our commitment to nurturing and developing talent.

Things you need to know


Successful candidates must pass basic security checks.

Nationality statement

Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules.

If you're applying for a role requiring security clearance please be aware that foreign or dual nationality is not an automatic bar. However certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK.

Selection process details

You should use the Civil Service Competency Framework, referring to the relevant competency definitions for the grade advertised. The Indicators listed on the attached document have been identified as most appropriate; please ensure that the evidence in your application meets the requirements of the role.

If invited to interview, this may consist of a range of question types. These could include questions about your strengths or how you would respond in any particular situation as well as specific examples of things you have done.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.


Candidates in their probationary period are eligible to apply for vacancies within this department.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Contact point for applicants

For further information on this vacancy please contact john.furzeland@otc.gsi.gov.uk

Sift/interview dates and location

The sift is due to take place on 03/10/2017.

Interviews/assessments are likely to be held between week commencing 23/10/2017 and week commencing 30/10/2017 at OTC (Eastern), Shaftesbury Road, Cambridge,CB2 8BF.

Whilst we will endeavour to meet the dates set out in the advert there may be occasions when these dates will change. Those candidates invited to assessment will be provided with sufficient notice of confirmed dates.

If successful and transferring from another Government Department a security check may be carried out.

Further information

Please see attached candidate notes.

A reserve list will be held for a period of 12 months from which further appointments can be made.

If appropriate, your application form and selection information may be shared with additional vacancy holders across the Department and its Agencies.

Reasonable adjustments

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Approach the point of contact in the job advert as soon as possible before the closing date to discuss your needs

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional

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