Business Analyst

Department for Work and Pensions

Apply before 11:55 pm on Tuesday 4th October 2022



Reference number



£38,469 - £43,193


Senior Executive Officer

Contract type


Business area

DWP - Digital

Type of role

Information Technology

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of posts



This role will be based in Blackpool, Leeds, Manchester or Sheffield. Please find further information on the Corporate hub locations here.


Are you a skilled Business Analyst who has experience using a variety of tools and techniques within an Agile environment?

Are you able to bring together stakeholder requirements and user needs to deliver changes quickly?

Are you experienced in detailing requirements using industry best standard approaches, whilst being familiar with the process of detailing and communicating user stories and acceptance criteria?

If yes, we want you to join us at DWP Digital.

As a Business Analyst you will be working as part of our Hybrid Cloud Services (HCS) Team within Technology Services (TS). Hybrid Cloud Services are at the heart of transforming how DWP host the DWP estate.

Our vision is: 

To make hosting simple. Enabling our people to transform the welfare system for citizens by providing easy to use, secure and reliable hybrid cloud hosting platforms and services for DWP.

Our users and their needs are at the heart of what we do.

Our HCS Purpose is to:

Support Live Service ensuring that all Hosting Platforms and Products are ‘Secure by Design’ and ‘Designed to Operate’.

  • Develop and maximise adoption of central Secure HCS Platforms, Products and services enabling PDU’s to deliver at pace.
  • Drive Hybrid Cloud Adoption ensuring optimum price performance.

We are looking for a Business Analyst who is comfortable working in a technical area due to the nature of the services and products within Hybrid Cloud Services.

Job description

As a BA working within DWP Digital these are some of the things you will be doing:

• You will be working within a transformational multi-disciplinary team (User Researchers, Developers, QAs etc.) utilising agile methodologies.

• You will translate business problems and user needs into a set of detailed requirements to deliver value and great outcomes for our users.

• You will lead workshops, interviews, focus groups and utilise other techniques to effectively understand the business problems and user needs.

• You will develop and maintain stakeholder relationships. communicating effectively across both technical and business stakeholders and ensuring the understanding of requirements and acceptance criteria is aligned.

• You will gain a good understanding of the business processes and activities that impact and that are impacted by the product or service. Selecting the appropriate best practice techniques to model business processes, in order to identify potential process improvements.

• You will collaborate with the Product Owner to agree a suitable mix of epics, features & stories for each sprint, as well as contributing towards prioritisation activities.

• You will take ownership for improving your own knowledge of Business Analysis and Agile principles, methods and tools and play an active role within the BA community including coaching and supporting other members, as appropriate.


The responsibilities are outlined in the job description above.

Technology Services provide the foundations upon which digital services for DWP are developed and operate. Our purpose is to deliver secure, effective and cost-efficient digital infrastructure services and to run live IT operations that support DWP business objectives. We do this by putting users and quality of service at the heart of what we do.

Our team is made up of 1,500 colleagues working collaboratively across 10 portfolio-led teams in a fast-moving environment. Our teams deliver an end-to-end suite of digital products and services that support DWP colleagues and citizens in an ever-evolving technology landscape. Our work is focused around the following 6 themes:

1. Delivering a digital workplace that improves the way we work. We provide the products and services to make our users' jobs easier, encourage greater collaboration and support flexibility in working patterns, locations and on devices of their choice – helping to drive forward DWP’s digital transformation.

2. Delivering high-quality and resilient IT services and support. We are embedding a Full Stack Service Model to integrate our IT operations and ensure our services meet existing and future network demand.

3. Building a world-class performance-focused user experience control centre. We have created an end-to-end, data-driven performance environment to measure our systems and ensure we keep the department functioning.

4. Exploiting and enhancing hybrid cloud services. We provide hybrid cloud services that balance on-premise and public cloud to offer true platform independence and optimum price performance.

5. Protecting and securing our services. We ensure our IT systems remain secure and available, resilient to natural and human-caused disaster – ensuring citizens always have access to our key services.

6. Developing our people, capability and skills. We have created a sustainable service by developing our people, bringing key skills in-house to DWP, giving our teams professional pathways to develop and opportunities to progress within Technology Services.

As we continue our journey to service excellence we have identified a number of opportunities to join our Technology Services team.

• An employer pension contribution of up to 27% For further information please click here.
• Annual leave rising up to 30 days, (based on your working pattern).
• Family friendly flexible working arrangements, such as hybrid working, job sharing, term-time working, flexi-time and compressed hours.
• Learning and development tailored to your role this could include industry recognised qualifications, coaching and mentoring. 
• An inclusive and diverse environment with opportunities to join staff networks including: Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.

This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

Salary Information

Salary for this role is from £38,469 (Band min) to £41,480 (Band max).

Where the maximum salary of £41,480 is offered, a Digital Allowance of up to £1,713 per annum is available for exceptional candidates, based on our assessment of your skills and experience.

Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.

Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.

Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.


Successful candidates must pass a disclosure and barring security check.
People working with government assets must complete basic personnel security standard checks.

Selection process details

Stage 1: Application

Your application will consist of three parts:

1. A Personal Details application form.

2. Your employment history detailing your responsibilities, skills, accomplishments, plus your qualifications and relevant training. Please copy this information into the box field provided.

3. Personal statement 750 words. 

When giving details in your CV and personal statement you should highlight your experience in line with essential criteria below:

• Experience of working as a Business Analyst.  

Experienced in analysing and refining user and stakeholder requirements. 

Experienced in identifying and building strong relationships with stakeholders. This includes managing stakeholders with competing priorities or viewpoints. 

• Experienced in using a wide range of analysis techniques to understand the problem and identify value. 

    The sift panel will use the information in your employment history and personal statement to assess your experience, skills and knowledge against the essential criteria above.

    For Hints and Tips on completing your application visit our blog Getting Hired at DWP Digital .

    Applications will be sifted at regular intervals from the date the posts are advertised. Please apply as soon as you can, do not wait until the end of the campaign. 

    Important Information

    • You will be asked to complete your employment history any information that you would customarily share on a CV should therefore be entered onto the application form.
    • Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered.
    • If your employment history/personal statement contains any personal details your application will be withdrawn.

    Stage 2: Interview

    If you’re successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the experiences listed below:

    • Experience of working as a Business Analyst.  

    Experienced in analysing and refining user and stakeholder requirements. 

    Experienced in identifying and building strong relationships with stakeholders. This includes managing stakeholders with competing priorities or viewpoints. 

    Experienced in using a wide range of analysis techniques to understand the problem and identify value. 

    Able to identify improvements and make recommendations. 

    Experience of working as a business analyst in a multi-disciplinary agile team. 

    Experience of working within a technical environment where there may be unknowns and working alongside technical stakeholders (e.g. Engineers and Architects). 

      Interviews will take place from mid-October 2022.

      Sift dates to be confirmed.

      Further information:

      A reserve list may be held for a period of 6 months from which further appointments can be made. 

      Reserve list candidates will be posted in merit order by location. 

      Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at

      If successful and transferring from another Government Department a criminal record check may be carried out. 

      In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.

      However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading. 

      Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. 

      A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

      Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.

      Reasonable Adjustment

      At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.

      We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.

      If you need a change to be made so that you can make your application, you should:Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs.

      Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

      If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

      Feedback will only be provided if you attend an interview or assessment.

      Nationality requirements

      This job is broadly open to the following groups:

      • UK nationals
      • nationals of Commonwealth countries who have the right to work in the UK
      • nationals of the Republic of Ireland
      • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
      • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
      • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
      • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
      Further information on nationality requirements

      Working for the Civil Service

      The Civil Service Code sets out the standards of behaviour expected of civil servants.

      We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
      The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
      The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
      This vacancy is part of the Great Place to Work for Veterans initiative.
      The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment.
      Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

      Contact point for applicants

      Job contact :

      • Name : DWP Digital Group TS Recruitment
      • Email :

      Recruitment team :

      • Email :

      Further information

      Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: HR.BUSINESSASSURANCE@DWP.GOV.UK.
      If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission.

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