Lead Infrastructure Engineer- AWS

Department for Work and Pensions

Apply before 11:55 pm on Monday 3rd October 2022



Reference number



£66,860 - £89,392


Grade 6

Contract type


Business area

DWP - Digital

Type of role


Working pattern

Flexible working, Full-time, Job share, Part-time

Number of posts



This role will be based in Blackpool, Leeds, Manchester, Newcastle or Sheffield. Please find further information on the Corporate hub locations here.


Are you an expert AWS Infrastructure engineer?

Are you an engaging leader?

Do you want to help shape the future of the DWP’s services?

This is a fantastic opportunity to join DWP Hybrid Cloud Services (HCS) as a Lead Infrastructure Engineer (AWS) at a time of significant transformation, as we look to drive the adoption of Public Cloud services in line with Government Digital Service (GDS) and DWP’s own strategic hosting architectural principles.

The HCS team design, build, and run DWP Hybrid Cloud hosting infrastructure, supporting Product and Service Owners with the migration of workloads and services to Public Cloud.

The vision for HCS is to support the wider DWP vision of ‘Digital by Default’ by:

  1. Providing an end-to-end ‘multi-cloud’ hosted service for DWP’s Product Development Units.
  2. Providing a securely connected hosting service, removing DWP’s reliance on traditional hosting solutions and contracts.
  3. Standardising, simplifying and automating with underpinning processes, training and tools to accelerate delivery.

This role in the HCS Operations team is ideally suited to a Public Cloud Infrastructure Engineer with extensive experience in AWS Cloud Infrastructure.

Job description

As a Lead Infrastructure Engineer (AWS) for Hybrid Cloud Services you will be an expert and a role model in Infrastructure solutions, ensuring adherence to best practice with a focus on operational stability, resilience, and availability.

You will lead a team of HCS Operations Engineers, supporting Product Development Units with changes and deployments, providing operational support for Critical National Infrastructure (CNI) in Public Cloud, and maintaining HCS Shared Products and Services.

Working closely with Architects, Site Reliability Engineers, Delivery Managers, and Product Managers, you will support the implementation and operationalising of AWS hosted products and services, aligned to the Departments Technical Reference Architecture (TRA), Security and Compliance Standards, and HCS Architectural Principles with a focus on Infrastructure as Code and Automation.

The HCS Operations team support 24*7 critical services with a requirement to provide out-of-hours standby support on a rotation basis.

Roles & Responsibilities

  • Support the design and implementation of AWS Public Cloud infrastructure services/solutions to meet strategic plans and roadmaps.
  • Responsible for the operational management of AWS Public Cloud hosted technologies, products, and services, with a focus on security, availability, resilience, and performance.
  • Provide specialist service/solution technical support and assistance to junior staff and users.
  • Development and implementation of service improvement plans to address identified issues for AWS Public Cloud hosted technologies, products, and services.
  • Responsibility for management and resolution of Incidents for AWS Public Cloud hosted technologies, products, and services.


The responsibilities are outlined in the job description above.

Technology Services provide the foundations upon which digital services for DWP are developed and operate. Our purpose is to deliver secure, effective and cost-efficient digital infrastructure services and to run live IT operations that support DWP business objectives. We do this by putting users and quality of service at the heart of what we do.

Our team is made up of 1,500 colleagues working collaboratively across 10 portfolio-led teams in a fast-moving environment. Our teams deliver an end-to-end suite of digital products and services that support DWP colleagues and citizens in an ever-evolving technology landscape. Our work is focused around the following 6 themes:

1. Delivering a digital workplace that improves the way we work. We provide the products and services to make our users' jobs easier, encourage greater collaboration and support flexibility in working patterns, locations and on devices of their choice – helping to drive forward DWP’s digital transformation.

2. Delivering high-quality and resilient IT services and support. We are embedding a Full Stack Service Model to integrate our IT operations and ensure our services meet existing and future network demand.

3. Building a world-class performance-focused user experience control centre. We have created an end-to-end, data-driven performance environment to measure our systems and ensure we keep the department functioning.

4. Exploiting and enhancing hybrid cloud services. We provide hybrid cloud services that balance on-premise and public cloud to offer true platform independence and optimum price performance.

5. Protecting and securing our services. We ensure our IT systems remain secure and available, resilient to natural and human-caused disaster – ensuring citizens always have access to our key services.

6. Developing our people, capability and skills. We have created a sustainable service by developing our people, bringing key skills in-house to DWP, giving our teams professional pathways to develop and opportunities to progress within Technology Services.

As we continue our journey to service excellence we have identified a number of opportunities to join our Technology Services team.

This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

• An employer pension contribution of up to 27% For further information please click here.
• Annual leave rising up to 30 days, (based on your working pattern).
• Family friendly flexible working arrangements, such as hybrid working, job sharing, term-time working, flexi-time and compressed hours.
• Learning and development tailored to your role this could include industry recognised qualifications, coaching and mentoring. 
• An inclusive and diverse environment with opportunities to join staff networks including: Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.

Salary Information

Salary for this role is from £66,680 (Band min) to £74,392 (Band max).

Where the maximum salary of £74,392 is offered, a Digital Allowance of up to £15,000 per annum is available for exceptional candidates, based on our assessment of your skills and experience.

Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.

Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.

Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.


Successful candidates must pass a disclosure and barring security check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

See our vetting charter.
People working with government assets must complete basic personnel security standard checks.

Selection process details

Stage 1: Application

Your application will consist of three parts:

1. A Personal Details application form.

2. Your employment history detailing your responsibilities, skills, and accomplishments, plus your qualifications and relevant training. Please copy this information into the box field provided.

3. Personal statement of no more than 750 words. 

When giving details in your CV and personal statement you should highlight your experience in line with the essential criteria below:

  • Implementing, supporting, and maintaining infrastructure technologies, products, and services such as compute, storage, and open-source packages and solutions in AWS Public Cloud.
  • Has a good understanding of the technical concepts required for the role and understands how these fit into the wider technical landscape, specifically in relation to AWS Public Cloud with skills and experience in some of the following:
  • Using DevOps tools such as Gitlab.com, Ansible, and Artifactory.
  • Continuous Integration (CI) and Continuous Delivery (CD) methodologies, tools, and best practice.
  • Understanding of writing Infrastructure-as-Code (IaC), using tools like CloudFormation or Terraform.
  • Experience of using monitoring and visualisation tools such as Prometheus and Grafana.
  • Amazon Elastic Kubernetes Service, Infrastructure-as-a-Service (IaaS), and Platform-as-a-Service.(PaaS)
  • Windows and/or Linux Operating Systems.
  • Demonstrate positive customer service by understanding the complexity and diversity of customer needs and expectations, with a focus on the delivery of high-quality, efficient, secure, and cost-effective services in AWS Public Cloud.
  • Leading a team focused on the delivery of resilient, performant, and scalable Cloud solutions, enabling Product Development Units to drive the transformation of critical services at pace.
  • Clarify your own understanding and stakeholder needs and expectations, before making decisions. Ensure decision-making happens at the right level, not allowing the unnecessary bureaucracy to hinder delivery. Encourage both innovative suggestions and challenge from others, to inform decision-making.
  • Communicate with others in a clear, honest, and enthusiastic way in order to build trust. Explain complex issues in a way that is easy to understand. Take into account people’s individual needs. Deliver difficult messages with clarity and sensitivity, being persuasive when required.

The sift panel will use the information in your employment history and personal statement to assess your experience, skills and knowledge against the essential criteria above.

Sift dates to be confirmed.

For Hints and Tips on completing your application visit our blog Getting Hired at DWP Digital .

Important Information

• You will be asked to complete your employment history any information that you would customarily share on a CV should therefore be entered onto the application form.
• Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered.
• If your employment history/personal statement contains any personal details your application will be withdrawn.

Stage 2: Interview

If you’re successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the experiences listed in the essential criteria above.

Interviews will take place Early/Mid October.

Further information:

A reserve list may be held for a period of 6 months from which further appointments can be made. 

Reserve list candidates will be posted in merit order by location. 

You must meet the security requirements before you can be appointed. The level of security needed is security check.

For meaningful checks to be carried out individuals you will need to have lived in the UK for a sufficient period of time, to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. Whilst a lack of UK residency in itself is not necessarily a bar to a security clearance, and expectation of UK residency may range from 3 to 5 years. Failure to meet the residency requirements needed for the role may result in the withdrawal of provisional jobs offers.

Feedback will only be provided if you attend an interview or assessment.

Please note that, offers may be made at Senior level to candidates who do not quite meet the Lead level standard. 

Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at here

If successful and transferring from another Government Department a criminal record check may be carried out. 

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading. 

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. 

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, and allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted unless DWP has stated otherwise in writing.

Reasonable Adjustment:

At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.

We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via Digitalrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
This vacancy is part of the Great Place to Work for Veterans initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

  • Name : Digital Group TS Recruitment
  • Email : digitalgroup.tsrecruitment@dwp.gov.uk

Recruitment team :

  • Email : Digitalrecruitment.grs@cabinetoffice.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: HR.BUSINESSASSURANCE@DWP.GOV.UK.
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission.

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