We know applying for a job can be daunting, but try not to feel concerned, we really are a friendly team and are here to support you. To help prepare you, below is a rundown of what to expect during the selection process:
• Numerical Test
• Verbal Test
• Civil Service Judgement Test
As part the application process you will be asked to provide your employment history under the section headed CV. It is important to note that we do not expect you to complete the CV in full, as the employment history is the only section of the CV we need you to complete.
After submission of your application you will be invited to complete three online tests (Numerical, Verbal and Situational Judgement Tests). We recommend you have access to a desktop computer or laptop and somewhere quiet to do this. You must be successful at each stage to progress to the next test.
We encourage you to complete the online tests as soon as possible as there will be no technical help or guaranteed assistance with online tests after 9am on 28/09/2021.
The online tests for this vacancy are not timed and there are no restrictions on how long you take to complete them, but they must be fully submitted before 11:30am on 28/09/2021. This is important as we don’t want you to miss out on your opportunity.
Guidance for the online tests will be available when you are invited to take part. The tests are administered online and accessed via the Civil Service Jobs website.
HMRC will then review the number of candidates who have passed all 3 tests. As we often receive a very high level of applications, we reserve the right to raise the pass mark on the online tests to determine how many candidates we invite to interview.
Candidates with the minimum required pass mark will have their scores banked against the Numerical Test and Verbal Test.
Civil Service Judgement Test scores cannot be banked as different behaviours are selected for each vacancy.
When an applicant has a banked score they are not asked to retake the same test, providing it is set at the same level, and within the same system. Scores will be banked for six months from the date of test completion, in the system the test was taken.
Banked scores are checked by the system at the point where a candidate is invited to the test. If you receive a banked score then any tests of the same type that you have already been invited to will not then have the banked score applied in retrospect. Your application will need to be reset back to the previous status before the invitation for any banked score to be taken into account. Contact the support team for additional assistance.
Please note if the system recognises a valid banked test score, you will automatically be moved to next stage of the process and the system will notify you of any action to be taken.
Please be aware that the Online Tests on this campaign will not be accessible during the hours of 5:00pm to 8:00pm on 19 September 2021. Please do not attempt to launch the test during those times, as you may experience technical issues and we may not be able to assist you before the closing date and time.
Important: Following the government’s latest social distancing measures, we are working to keep disruption to a minimum. We have implemented new ways of working to support our recruitment, however this may mean it runs over a longer period to manage the new process carefully.
As things evolve, should you successfully pass our online tests, although this may not be immediate, we could still invite you to interview. Depending on government guidelines in place at the time, these will be conducted remotely or in person. In addition, if you are successful on the online tests, you will be placed in our holding pool in strict merit order.
Sift and interview dates to be confirmed.
Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than 48hours before the vacancy closes, we will not be able to reopen your application for you. The inbox to contact is: email@example.com Use subject line to insert appropriate wording eg Please re-open my application - 148172 & vacancy closing date 27/09/2021.
If you are successful and transferring from another Government Department, we will carry out a check of your identity, nationality, and immigration status (including the right to work in the UK) and a criminal record check before confirming your appointment.
Successful candidates must pass a Disclosure and Barring Security Check. Please note that HMRC have an exemption under the Rehabilitation of Offenders Act 1974, which enables us to make enquiries about both unspent and spent convictions.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.firstname.lastname@example.org stating the job reference number in the subject heading.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
HM Revenue and Customs is currently going through an exciting ten-year transformation programme to create a tax authority fit for the future. As part of this, we are committed to providing high-quality jobs and giving employees a great place to work, whichever location you work from.
HM Revenue and Customs has made significant progress with its plans to locate in 13 large, modern, flexible offices, equipped with high-speed digital infrastructure supporting improved customer service and compliance activity. These collaborative workspaces will enable smarter working and great training and development facilities, allowing for the sharing of expertise, local training, promotion, and provide great ongoing career development opportunities.
These offices will be located in central locations in the following towns and cities close to accessible transport links: Glasgow, Edinburgh, Belfast, Newcastle, Leeds, Liverpool, Manchester, Nottingham, Birmingham, Bristol, Cardiff, Croydon and Stratford. Our Regional Centres in Croydon, Bristol and Belfast are already operational.
In addition, there will also be a small number of specialist sites where the work cannot be done anywhere else, in Gartcosh (near Glasgow), Telford, Ipswich, Worthing and Dover, as well as our headquarters in central London. What’s more, our Welsh language service has people located in Porthmadog, as well as Cardiff.
We are letting you know about our future plans because if you are recruited into an office that is not one of these locations, you will be expected, subject to HM Revenue and Customs applicable policies, to move to one of these locations in the future. In some cases, this will be via one of our nine transitional sites.
If you are not a current civil servant, you will not be eligible for financial assistance for your move to the regional centre or a transitional or specialist site.
If you are a current HM Revenue and Customs employee and you joined us through an advert that was advertised on or after 11/01/2017, you will not be eligible for financial assistance for your move to a regional centre, a transitional site or a specialist one. This is in line with the terms of your original appointment to HM Revenue and Customs.
For more information please contact the vacancy holder.
Terms and Conditions
We really hope you decide to apply for this role. If you’re successful you need to know that in February 2021 members of recognised trade unions (ARC and PCS) voted to approve a pay and contract reform offer. This means that HMRC will adopt new terms and conditions for all colleagues as part of a multi-year pay deal and contract offer, the pay deal period is 01 June 2020 – 31st May 2023 and terms and conditions changes take place from the 01 June 2021 onwards. These terms will apply to colleagues who already work in HMRC and if you join us, it will apply to you too. We’ve put together a summary of the key changes that will be made and you can find this attached to the Job Advert.
If you are currently working for an OGD and would like to consider the impact on your pay when joining HMRC, please see the attached document "Pay on Transfer from OGD" for further information.
New entrants are expected to join on the minimum of the pay band.
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement this will be tested as part of the selection process.
A reserve list may be held for a period of 12 months from which further appointments can be made.
Any move to HMRC from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
Applicants who wish to work alternative working patterns are welcome to apply. The preferred working pattern may or may not be available, agreement will be subject to business need, and any request to work an alternative working pattern should be made prior to your acceptance of the provisional offer.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate. Please see our Disability Matters: How we can support you during our selection process booklet
for more details
If you need a change to be made so that you can make your application, you should:
Contact Government Recruitment Service via email@example.com as soon as possible before the closing date to discuss your needs.
Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
Feedback will only be provided if you attend an interview or assessment.