Service Transition Manager (FTC 24 months, Loan, Secondment)- 4 positions, Rainbow Programme

National Savings and Investments

Apply before 11:55 pm on Sunday 31st October 2021


Reference number



£46,000 - £49,500
£46,000 (Non-London) , £49,500 (London)


Grade 7

Contract type

Fixed Term

Length of employment

24 months

Business area


Type of role


Working pattern


Number of posts



Blackpool, Durham, Glasgow, London

About the job


We are looking for four Service Transition Managers to join the Rainbow programme at NS&I. The National Savings and Investments (NS&I) is embarking on a re-procurement of its outsourced business process services through ‘the Rainbow Programme’. The Programme is of critical importance and presents an exciting opportunity for NS&I to transform its operating model to deliver business efficiencies and strategic goals.

The Service Transition Manager will be responsible for supporting the Head of Service Transition to implement the programme transition plan to onboard new suppliers and seamlessly transition service delivery from the incumbent supplier to the new arrangements, in accordance with the exit provisions of the existing business process outsourcing agreement. This role will be critical to ensuring the successful implementation and transition of services into the new Rainbow Future Operating Model, ensuring services are ready for go live. The Rainbow Programme is a whole business transformation programme and as such this role will have reach across all services being delivered by the Rainbow Programme. In addition, the Rainbow Programme is part of the Government Major Projects Portfolio (GMPP) and subject to Infrastructure and Projects Authority (IPA) assurance, review and quarterly reporting.

Job description

The successful candidate will provide project specific input to support the assurance and delivery of the service transition, working closely with the programme team to ensure the services are implemented inline with the transition state plans and acceptance criteria and project specific outcomes are delivered ahead of service go live. The successful candidate will report to the Head of Service Transition and work closely with the Programme team to ensure all aspects of service termination, readiness and functionality are considered making key recommendations for go: no-go decisions at critical points in the project lifecycles.

The role will involve working closely with the business, programme and project teams to ensure that the business is ready, willing, and able to transition to the required new ways of working to achieve their project’s transition state.


• Developing a High-Level Transition Approach for the onboarding of the new service provider for the procured functionality and the exiting of the incumbent service provider.
• Developing the Detailed Transition & Exit Plan incorporating the New Supplier’s Transition Plan & the incumbent’s exit plan, agreeing it with the Project Manager.
• Developing Specific acceptance criteria between the incumbent, NS&I and the new service Supplier to define when a service is officially handed over from incumbent and responsibility for support is passed to the new Supplier.
• Developing in conjunction with Commercial Lead the Termination Notice of the relevant Services to the incumbent and ensuring its submission.
• Ensuring there is an accurate and agreed register of Transition Information throughout the Transition.
• Developing transition governance that fits into the Project & Programme Governance that incorporates the incumbent, the project & programme, and the new supplier. This should include an Exit Transition Board that has representation from the Programme/ Project, the incumbent and the Replacement Supplier.
• Agreeing an interim service management model to ensure the continued delivery of the incumbent’s service until the next Transition State.
• Ensuring that the existing service is not impacted by the transition.
• Onboarding the new supplier, making recommendations for service go: no-go decisions
• Ensuring Knowledge Transfer occurs between the incumbent and the new service supplier.
• Providing Sub-Stage Checkpoint Reports as agreed with the Project Manager.
• Identifying and advising the Project Manager of any risks, issues, assumptions, dependencies associated with the procurement activity, assess them and manage them as required.
• Advising the Project Manager of any deviations from the plan, recommending corrective actions and prepare exception reports as necessary
• Supporting the Head of Service Transition to deliver the overall service transition across the transformation programme


We'll assess you against these behaviours during the selection process:

  • Changing and Improving
  • Working Together
  • Communicating and Influencing
  • Delivering at Pace


· Hybrid working
· Generous and tailored L&D offering
· Professional subscription payment
· Two contributory pension schemes (Alpha & Partnership Pension)
· 9 day fortnight scheme
· Generous annual leave – starting at 25 days, increasing to 30 days
· Privilege days – dependent on start date up to 1 additional annual leave days
· Buying & selling annual leave
· Subsidised gym membership
· Giving something back – 3 days volunteering
· Employee recognition scheme
· Season Ticket loan
· Online retail discounts, cash back and savings
· Well-being initiatives– including health screening and flu jabs
· Eye-care voucher scheme
· Cycle to work scheme
· Employee Assistance Program – telephone and website support
· Enhanced Maternity, paternity, adoption and shared parental leave.
· Mentoring (including reverse mentoring) & Coaching opportunities
· Work Shadowing Opportunities

Things you need to know


Successful candidates must pass a disclosure and barring security check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check.

See our vetting charter.
People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.
Please submit your CV and outline your experience addressing the behaviours in the suitability statement (500 words max). You will be assessed against the following behaviours:
• Changing & Improving
• Working Together
• Communicating & Influencing
• Delivering At Pace

Interviews are expected to take place via MS teams on week commencing 15th November 2021.

Please note that in the event we receive a high number of applications only one leading behaviour will be used.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :
Name :  Khayla
Email :
Recruitment team :
Email :

Further information

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