Senior Strategic Communications Manager

Intellectual Property Office

Apply before 11:55 pm on Sunday 5th December 2021


Reference number



£39,906 - £42,222
London Weighting Allowance of £3,800 may also apply if posted in London


Senior Executive Officer

Contract type


Business area

IPO - Innovation Directorate

Type of role

Communications / Marketing

Working pattern

Flexible working, Full-time, Homeworking, Part-time

Number of posts



Newport, NP10 8QQ OR Victoria Street, London, SW1H 0NB

About the job


Intellectual property (IP) touches everything that makes modern life more enjoyable and prosperous. It gives innovators, creators, businesses and researchers confidence to invest in something new.

Our external communications teams play a crucial role in building awareness of IP. We help people recognise it, value and manage it. We deliver campaigns that enable students to realise its importance in their studies and career choices; and consumers to respect IP and avoid infringing it. We help engage key audiences and stakeholders so the policy and legal framework is robust and fit for the future. We give customers the information they need to navigate our services and shape our services of the future.

The IPO Strategic Communications Team has a key role in doing this. We put audience understanding at the heart of communications activity, resulting in better decision-making and improving delivery for customers and stakeholders.

This role is key in guiding the implementation of external communications activities across the IPO. It will also champion professional standards and practices across the communications teams. This includes leading on activities that improve understanding and use of insight and evaluation, as well as key elements of a new skills and professional development framework.

This is an excellent opportunity for a communicator with an interest in strategic communications looking for a fresh challenge.

Additional Information

This role will be carried out remotely due to current Government restrictions.

Some attendance at our office in Newport OR London may be necessary when the current situation finishes.

The frequency will be determined when we have completed a review of our working arrangements.

Job description

• Design and coordinate communication activities that support IPO priorities, including collaborating with channel leads and specialists to identify and design detailed approach.
• Ensure the right mix of comms interventions is used and that activities are measurable and based on insight.
• Work with the Head of Strategic Communications and SMT to develop and implement the annual communications plan.
• Develop strong relationships with business areas and communications teams to ensure work flows into and through the team effectively.

Additionally, lead on one or more of these elements:

• Oversight of the Comms Grid and workflow processes, including the IPO Communications Grid and other planning tools. Supervision of B3 (HEO) Strategic Communications Manager and the BEIS/No10 clearance process.
• Support adoption of our refreshed evaluation and insight strategy. Identify new opportunities to build understanding, share insight and demonstrate our value within the team and broader organisation.
• Activities that promote professional development. This will include working with the Head of Strategic Communications and Director of Communications to create and implement a skills and capability plan for the profession.


Please refer to job description.


We'll assess you against these behaviours during the selection process:

  • Communicating and Influencing
  • Seeing the Big Picture
  • Making Effective Decisions

Technical skills

We'll assess you against these technical skills during the selection process:

  • Insight
  • Ideas
  • Impact


Benefits of working with the wider IPO:
• The opportunity to form part of our many inclusive network groups, find out more on Inclusive Features at the IPO
• A variety of support functions including our excellent Staff Counselling Service which is a source of support for all staff at the IPO;
• A flexible working scheme which has no core hours and excellent opportunities for home, part-time and term-time working;
• A very generous pension scheme, with low employee contributions, further information around the benefits of joining the Civil Service can be found here
• Eligibility for special and office-wide bonus payments;
• Excellent development opportunities;
• Opportunities for secondments, both internal and external;
• Opportunities to join many civil-service clubs such as the Sports and Social Association, Motoring Club (CSMA), which provide numerous discounts to members

When working at Concept House, Newport the following benefits are also available:
• A limited number of free car parking spaces are available on site;
• On-site facilities including gymnasium, shop, restaurant

Please note benefits may be subject to change.

Things you need to know


Successful candidates must pass a disclosure and barring security check.
People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths, Experience and Technical skills.
How to apply

Candidates to note: In order to capture your employment history please complete the employment history box under the 'Your CV' section of the online application form.

All communications will be electronic therefore it is vitally important that you check your Civil Service Jobs account regularly, as well as your spam/junk email folder

An initial sift of applications will be carried out to create a shortlist.

This will be based on the evidence provided for the following Success Profile elements:

When completing your 750 word Personal Statement, please provide evidenced examples, of how you would be suitable for this role. It is essential that you have experience of external communications, including planning, and demonstrate the use of insight and evaluation. You should also highlight your commitment to increasing capability and ongoing professional development.

If invited to interview Behaviour, Technical and Strength based questioning will be used.

The below behaviours will be assessed at interview:

• Communicating and Influencing
•Seeing the Big Picture
•Making Effective Decisions

The below Technical elements will be assessed at interview against the GCS Framework.

• Ensure communications objectives complement and support policy/ business objectives.
• Draw on behavioural insights to provide strategic advice and understand the extent of the role communications can play in supporting change.

• Clarify strategies and plans, giving clear sense of direction and purpose for self and team.
• Review communication strategies to ensure integration across communication channels and identify any gaps.

• Evaluate the effectiveness of communication against objectives.
• Review lessons learnt and compare with industry best practice to identify areas for improvement for future communication strategies.

For further information on the GCS frame work please follow this link
Alternatively you can copy and paste "" into your browser.

Strengths are the things that we do regularly, do well and that motivate us. We have selected the Strengths that are relevant for this role from the Civil Service Strengths Dictionary. You will be assessed against these during your interview using strength-based interview questions.

Please note: Specific information regarding the Success Profile elements that will be assessed at interview will be contained within the interview invitation.

IMPORTANT: CV’s sent direct to the IPO will not be accepted.

If you require job-specific information, please contact
Name: Helen Treharne
Telephone: 01633 813612

This post is being advertised to Internal, across Government and external candidates at the same time.

Incomplete and/or late submissions will not be accepted or considered.

Should you have any queries or require any assistance in this matter, please contact the IPO Recruitment team at prior to the closing of the post.

In line with Government guidance, successfully appointed candidates will need to provide documents for our Right to Work checks. Information on this will be sent within the invite to interview text.

Candidates to Note
Any move to the Intellectual Property Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at

From 8 June 2020, The Intellectual Property Office is to provide a Fair Processing Notice to all new applicants after they have been successful at interview.

As one aspect of pre-employment screening, personal details (name, National Insurance Number and date of birth) will be checked against the Civil Service Resourcing Extract Internal Fraud database. Anyone included on the Internal Fraud Database will be refused employment unless they can demonstrate exceptional circumstances.

The Intellectual Property Office will, on behalf of the vacancy holder, inform applicants when they are refused employment because of their inclusion in the Internal Fraud database.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Terms & Conditions:
Please note that IPO has updated its terms and conditions of employment as part of Civil Service Reform. It is the candidate’s responsibility to ensure they are aware of the Terms and Conditions they will adopt should they be successful on application.

Please see the attached Terms and Conditions document.

Voluntary Moves: If your pay (excluding allowances) is above the IPO maximum for the grade it will be capped at the IPO maximum for the grade when you transfer.

OGD loan or permanent transfers: Please note that due to the childcare changes introduced by HMRC in October 2018, employees going on loan/transferring to another government department that were in receipt of childcare vouchers in their previous department will not be able to continue receiving these post transfer.
For more information on the childcare schemes offered by IPO, please contact

If moving internally on lateral transfer you will remain on your current base salary. Please note: All allowances are specific of individual roles and may not be transferable.

Pension information
Further information Civil Service pension schemes can be found here:

Diversity Statement
The IPO is an inclusive employer where diversity is respected and differences valued. Our positive approach to diversity allows us to select the most suitable applicants free from bias on factors such as age, gender identity, sexual orientation, disability, ethnicity or religion.

If you require an adjustment at any stage of the recruitment process, then please let the recruitment team know via ;

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :
Name :  IPO Recruitment Team
Email :
Recruitment team :
Email :

Further information

The Civil Service recruits by merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles. Complaints Procedure: If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, please contact; Paula Brooks, Intellectual Property Office, Concept House, Cardiff Road, Newport, NP10 8QQ. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission at:

Share this page