Senior Digital Performance Analyst

Department for Work and Pensions

Apply before 11:55 pm on Sunday 22nd May 2022

 

Details

Reference number

204468

Salary

£49,171 - £67,212

Grade

Grade 7

Contract type

Permanent

Business area

DWP - Digital

Type of role

Digital
Information Technology

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of posts

1

Contents

This role will be based in Leeds or Newcastle. Please find further information on the Corporate hub locations here.

Summary

Do you love to use data to get people to think differently?

Do you have the ability to turn numbers in to engaging, actionable, stories?

Do you want to use these skills to make a real difference to people’s lives?

If so, this opportunity could be for you!

As digital performance analysts we work with a variety of other professions in DWP to understand the problems that face the users of our digital services. We get teams to think about how we can measure the difference our products make. We use performance frameworks to support teams to develop and discuss meaningful KPIs ensuring they have the data they need to make decisions.

Every day is different, on any day you might be building relationships with teams, developing data collection plans, solving complex problems, or doing analysis on service iterations. We pull together a variety of data to show how digital services are adding value and meeting the Government’s Digital by Default Service Standard.

This is a key role that will deliver accurate and actionable insights to a variety of stakeholders, to drive the focus and centralise the user in everything that we do.

Our teams work on stuff that impacts some of the most vulnerable people in society. We’re looking for people who are as motivated by that unique purpose as we are! You will be part of the Retirement, Bereavement & Care (RBC) team. We operate out of two main DWP Digital Hubs: Benton Park View in Newcastle upon Tyne and Quarry House, Leeds.

As part of the DWP’s Retirement, Bereavement & Care team you will be working to ensure that we provide over £120 billion of financial support to millions of people who need it worldwide, including to some of the UK’s most vulnerable and elderly citizens.

Job description

The successful candidate for this role will:

• Work with the lead product manager to understand the roadmap and priorities of their business area. Prioritising workloads for digital performance analysts in your area to ensure focus is on the highest priorities.

• Understand the needs of the service users and how the service is going to measure if they’ve been met.

• Nurture relationships with multidisciplinary agile teams promoting analysis and driving continual iterative improvements through evidence based decision making.

• Take a leading role in the development of the performance frameworks and key performance indicators (KPIs) for the service, build dashboards and provide in depth reports to communicate key metrics.

• Work with web analysis tools to gather data and provide insight on citizen user journeys.

• Provide guidance on data collection from multiple sources to measure a service.

• Unlock understanding beyond the digital journey about the impact of the end-to-end service on the citizen.

Check out this blog about performance measurement.

Responsibilities

The responsibilities are outlined in the job description above.

If you would like to learn more about the role, please contact Clare.hennessy@dwp.gov.uk.

This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.
• Learning and development tailored to your role.
• An environment with flexible working options.
• A culture encouraging inclusion and diversity.
• An employer pension contribution of up to 27%.
• A generous annual leave allowance.

Salary Information

Salary for this role is from £49,171 (Band min) to £59,589 (Band max).

Where the maximum salary of £59,589 is offered, a Digital Allowance of up to £7,623 per annum is available for exceptional candidates, based on our assessment of your skills and experience.

Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.

Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.

Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.

Security

Successful candidates must pass a disclosure and barring security check.
People working with government assets must complete basic personnel security standard checks.

Selection process details

Stage 1: Application

Your application will consist of three parts:

1. A Personal Details application form.

2. Your employment history detailing your responsibilities, skills, accomplishments, plus your qualifications and relevant training. Please copy this information into the box field provided.

3. Personal statement 500 words.

When giving details in your CV and personal statement you should highlight your experience in line with essential criteria below:

• You can prioritise and delegate work to ensure your team is always focussed on the most important work.

• You can inspire and coach others to deliver insightful analysis and creative solutions to problems.

• You nurture a deep understanding of business goals and can turn these into tangible performance measures. You can support teams building digital products to agree and work with the KPIs and measures of success.

• You can integrate quantitative data with qualitative data, such as user surveys and user research, to develop hypotheses for service improvements. You can offer recommendations on the best tools and methods to be used.

• You can turn complex data into compelling, clear and actionable stories. You can present insights and visualisations in clear ways to communicate complex messages. You can communicate negative and positive information to stakeholders. You know how to give tactical and strategic recommendations.

• You can work with, and influence, senior stakeholders. You can adapt the approach according to constraints. You can see and implement changes necessary, improving processes and ways of working whilst considering their impact.

• You are comfortable collaborating with user researchers and other user-focused professions. You know how to guide others on approaches to understand user stories.

The sift panel will use the information in your employment history and personal statement to assess your experience, skills and knowledge against the essential criteria above.

For Hints and Tips on completing your application visit our blog Getting Hired at DWP Digital .

Applications will be sifted at regular intervals from the date the posts are advertised. Please apply as soon as you can, do not wait until the end of the campaign.

Important Information

• You will be asked to complete your employment history any information that you would customarily share on a CV should therefore be entered onto the application form.
• Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered.
If your employment history/personal statement contains any personal details your application will be withdrawn.

Stage 2: Interview

If you’re successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the following experiences:

• You can prioritise and delegate work to ensure your team is always focussed on the most important work.

• You can inspire and coach others to deliver insightful analysis and creative solutions to problems.

• You nurture a deep understanding of business goals and can turn these into tangible performance measures. You can support teams building digital products to agree and work with the KPIs and measures of success.

• You can integrate quantitative data with qualitative data, such as user surveys and user research, to develop hypotheses for service improvements. You can offer recommendations on the best tools and methods to be used.

• You can turn complex data into compelling, clear and actionable stories. You can present insights and visualisations in clear ways to communicate complex messages. You can communicate negative and positive information to stakeholders. You know how to give tactical and strategic recommendations.

• You can work with, and influence, senior stakeholders. You can adapt the approach according to constraints. You can see and implement changes necessary, improving processes and ways of working whilst considering their impact.

• You are comfortable collaborating with user researchers and other user-focused professions. You know how to guide others on approaches to understand user stories.

You will be asked to do a short (5 -10 minutes) presentation on a specific topic. Further details will be provided to candidates invited to interview.

Interviews will take place from late-May 2022.

Sift and Interview Dates to be confirmed.

Other information:

A reserve list may be held for a period of 6 months from which further appointments can be made.

Reserve list candidates will be posted in merit order by location.

Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at here

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via Digitalrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
This vacancy is part of the Great Place to Work for Veterans initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

  • Name : Clare Hennessy
  • Email : Clare.hennessy@dwp.gov.uk

Recruitment team :

  • Email : digitalrecruitment.grs@cabinetoffice.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: HR.BUSINESSASSURANCE@DWP.GOV.UK. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission here to visit Civil Service Commission.

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