Senior IT Support Engineer

The Supreme Court of the United Kingdom

Apply before 11:55 pm on Sunday 11th June 2023

 
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Details

Reference number

274364

Salary

£31,250 - £37,100
In addition, the post attracts a Technical and on-call allowance of up to £6000 (this is negotiable dependant on level of technical knowledge and experience). Starting salary for existing Civil Servants will be dependent on current salary. Those new to the Civil Service will be expected to start at the minimum of the range.

Job grade

Higher Executive Officer
UKSC Band C

Contract type

Permanent

Type of role

Information Technology

Working pattern

Full-time

Number of jobs available

1

Contents

City of Westminster, London (region), SW1P 3BD

Job summary

This role plays a significant part in supporting the delivery of services to the UKSC’s internal and external customers and focuses on overseeing, providing technical solutions and assurance as well as supporting the continuous improvement of the Court’s in-house IT provision.  The postholder’s role included the management, maintenance, enhancement and security of the existing infrastructure and making sure that the system’s future development maintains it as a fit for purpose system, ensures value for money (vfm) and that it continues to meet existing and emerging business needs. 

Whilst the UKSC is a small non-ministerial department it is of great national and international importance with the vision to be a world leading court.  This role would offer the postholder a unique opportunity to work in a fantastic location, to be stretched through the varied responsibilities of the post and to work as part of a collaborative and valued team.  They will be given the autonomy to delivery and the support to thrive.

Job description

The postholder will be required to –

Have a range of technical skills and knowledge as well as having a firm strategic overview of the aims of the UKSC and how IT is essential in delivering these.   

 Act as the bridge between the technical and non-technical staff and Justices, explaining technical elements in clear terms to non-technical people.  Being an influencer and persuader. Supporting the management of relationships with contractors and suppliers. Communicating with stakeholders (including Justices, senior staff and court users).

Spot any underlying problems and opportunities and anticipate technical problems before they occur, including the potential impact of policy changes.

Other duties include:

  • On occasion, to provide advice to the Head of IT and Digital Services and other senior management (including the Chief Executive) on the provision and development of IT services, ensuring it supports the Courts aims and strategy and meets the requirements for excellence and vfm.
  •  Supporting the management of the various technology contracts and contractors and suppliers as delegated by the IT Manager.
  •  Ensuring that the security of the organisation infrastructure conforms to Cybersecurity best practices and maintaining/developing in accordance with advice from NCSC/GCHQ as appropriate.
  • The continued development and improvement of the UKSC/JCPC ICT infrastructure, using innovative ideas and technology, offering users improved and business functional services, and reducing overall cost. 
  • Understanding and applying the principles of networking, protocols and associated technologies, TCP/IP, routing, switching, WAN and LAN. 
  • Carry out system upgrades to network hardware, software and operating systems. 

Person specification

Essential Skills: 

    Essential Technical Knowledge in the following key areas or comparable equivalents - 

    • IT architecture, infrastructure and cloud services.
    • Microsoft 365, Dynamics, SharePoint, MDM, Exchange Online, Azure, SQL, Intune, PowerShell and Microsoft tools.
    • Windows 10/11 implementation and management plus Server 2019.
    • LAN/WAN connectivity, routers, switches, firewalls, and wireless (Cisco, Juniper CLI).
    • AV and Broadcast (RTMP, NDI, Azure Media Services).
    • Website technical Management (Azure Web Apps, SSL).
    • Virtualization, storage arrays, IT core technologies (AD, DNS, DHCP, TCP/IP).
    • Endpoint management, imaging, asset management and encryption technologies.
    • License Management
    • Remote support
    • Telephony systems
    • Enterprise Anti-Virus
    • Backup and storage technologies
    • Disaster Recovery solutions

     Excellent customer service understanding and experience in leading front line service delivery (either directly or through a team)    

    Work with the IT leadership to ensure requests are routed appropriately and resolved quickly and efficiently.

    Experience in senior client engagement and vendor management.

    Proven track record of managing customer/client issues to resolution. 

    The ability to make and support effective decisions, explaining clearly how the decision has been reached, including the resolution of technical disputes across varying levels of complexity and risk 

    Excellent communication skills with exceptional written and verbal skills - able to communicate clearly and effectively with others and influence positive changes 

    Ability to build and maintain strong working relationships internally and externally

    Behaviours

    We'll assess you against these behaviours during the selection process:

    • Making Effective Decisions
    • Managing a Quality Service
    • Working Together
    • Delivering at Pace
    • Communicating and Influencing
    • Learning and development tailored to your role
    • Generous annual leave entitlement
    • Corporate membership to Benenden Healthcare
    • EdenRed employee benefits scheme
    • Onsite Cafe
    • An environment with flexible working options
    • A culture encouraging inclusion and diversity
    • A Civil Service pension with an average employer contribution of 27%

    Selection process details

    This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours.

    Application Process

    Applications are via CV and separate Supporting Statement to be no longer than 1000 words to be sent to itbsrecruitment@supremecourt.uk

    Please ensure your supporting statement covers why you wish to apply for this post and the relevance of your experience/education addressing the Success Profile behaviours.  Please note that if either the CV or Statement are not provided as part of your application, the panel will only consider the information submitted.

    If you need to speak to a member of the recruitment team regarding the process, please call 0207 960 1980.

    The closing date for applications is midnight on 11th June 2023

    Interviews are likely to take place in the week commencing 19th June 2023



    Feedback will only be provided if you attend an interview or assessment.

    Security

    Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).

    See our vetting charter (opens in a new window).
    People working with government assets must complete baseline personnel security standard (opens in new window) checks.

    Nationality requirements

    This job is broadly open to the following groups:

    • UK nationals
    • nationals of Commonwealth countries who have the right to work in the UK
    • nationals of the Republic of Ireland
    • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
    • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
    • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
    • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
    Further information on nationality requirements (opens in a new window)

    Working for the Civil Service

    The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

    We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
    The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
    Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

    Contact point for applicants

    Job contact :

    • Name : IT Team
    • Email : itbsrecruitment@supremecourt.uk
    • Telephone : 020 7960 1980.

    Recruitment team

    • Email : itbsrecruitment@supremecourt.uk

    Attachments

    UKSC Job Description and Success Profile - Senior IT Support Engineer (Band C) May 2023 - Updated Opens in new window (docx, 146kB)

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