Skip to main contentOperational Contract Manager
HM Revenue and Customs
Apply before 11:55 pm on Tuesday 26th September 2023
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About the job
Job summary
Are you looking for an organisation that cares about the work-life balance of its workforce? An employer who offers structured personal development, progression opportunities and outstanding training? Well look no further!
At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We do this by taking equality, diversity and inclusion into account in everything we do.
Diverse perspectives and experiences are critical to our success and we welcome and encourage applications from all people from all backgrounds with the relevant experience and skills.
We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. What’s more, most roles offer hybrid working where you spend part of your working week at home giving you even more control over your work-life balance.
See what it’s like to work at HMRC: find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.
Job description
This is a key management role within Estates, working to the Head of Operational Contract Manager to deliver Hard/Soft Facilities Management services as part of the Operational Contract Management Team in our HMRC locations.
We are looking for people with expertise in a wide range of property related services that can work at pace in a fast-moving agile workplace and this role is a key part of the team we want to build; working with a range of internal and external senior stakeholders to ensure the contracts are providing good value for money services and are managed fairly ensuring that all Key Performance Indicators are met.
Due to the nature of the team and the locations they operate from, the role holder will be expected to travel on a regular basis with occasional overnight stays.
Person specification
Here are some of the things you'll be responsible for;
- Reporting to the Senior Operational Contract Manager
- Work with suppliers, local teams and the wider estate team to support the management of the Hard/Soft FM services into the estate
- Where required lead on contract meetings and take ownership and responsibility for wider team actions
- Contributing to meetings & engagement with suppliers
- Work with the performance analysts and local teams to measure supplier performance and assure the contract deliverables
- Lead on the management of supplier action plans and conversations with the supplier on contract performance and interventions
- Deputising for the Senior Operational Contract Manager
- Responsible for ensuring accurate and evidential reporting
For a full breakdown of the role, please refer to the role profile attached at the bottom of the advert.
Essential Criteria;
- Knowledge of the Facilities Management industry
- Able to deliver results and meeting targets
- Ability to analyse and interpret information, engaging stakeholders to make informed decisions and deliver business focused solutions
- Evidence of working with a range of people and demonstrating negotiation skills
- Excellent relationship builder, experienced working across all levels in an organisation
- Able to prioritise work within team
- Passion for the industry, working alongside professionals
- Evidence of a passion for delivering exceptional customer service
Qualifications.
Mandatory to Develop towards;
If not already held, you must be willing to obtain CMCP Contract Management - Practitioner within 18 months of take up duty.
Additionally, if not already held, you be willing to obtain IWFM Level 4 and wider contract management learning within 2 years of taking up the role.
Behaviours
We'll assess you against these behaviours during the selection process:
- Working Together
- Changing and Improving
- Managing a Quality Service
- Communicating and Influencing
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Find more about HMRC benefits in 'Your little extras and big benefits handbook' for further information or visit Thinking of joining the Civil Service.
Things you need to know
Selection process details
All Criminal Record Checks applications are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
As part of the application process you'll complete a CV and a 500-word personal statement. Please provide a 500-word personal statement outlining your suitability for the role, this should be aligned to the person specification within the advert and the Specialist Knowledge & Experience within the role profile.
Sift, Interview Dates and Location
We aim to conduct the sift within 2 weeks of the advert closing and interviews will be scheduled approximately 10 working days following the sift. You will be informed of the interview location if you are successful at sift.
The Interview
Candidates invited to interview will undertake a blended assessment against the Civil Service Success Profile Behaviours Framework and the Success Profile Strengths Dictionary.
Full details on how to prepare for the interview are included in the candidate pack below.
We reserve the right to raise the score required at any stage of the process in order to manage numbers.
Interview dates to be confirmed.
A reserve list may be held for a period of up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.
Eligibility
To check that you are eligible to apply, review this eligibility information
Important information for existing HMRC contractual homeworkers:
This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need, so please review the advertised office locations for this role when applying and only select locations from the ‘location preferences’ section that you are able to travel to.
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition, or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a reasonable adjustment or a change to be made so that you can make your application, review this information on reasonable adjustments, and contact hmrcrecruitment.grs@cabinetoffice.gov.uk as soon as possible.
Diversity and Inclusion
At HMRC we are committed to creating a great place to work for all our colleagues and creating an inclusive and respectful environment that reflects the diversity of the society we serve.
Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. We’re committed to creating a great place to work for all our colleagues here at HMRC. We want everyone to feel valued and supported to achieve their potential at HMRC.
For more information on how we make this happen, review this information on our culture and values
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible after considering operational and customer service needs. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
The Civil Service runs a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Locations
HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.
Security Update
For more information on the level of security checks we will carry out, review this information on security checks
Additional Security Information
Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.
Further Information
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application/s will be withdrawn from the process.
Duplicate applications for the same vacancy will also be withdrawn.
Transferring into HMRC from Civil Service If you are currently working for an ‘Other Government Department’ (OGD) and would like to consider the impact on your pay when joining HMRC, please see the attached document "Combined T&C and OGD Pay English”, found at the bottom of this advert. Further information on staff transfers can be found on gov.uk
Problems during the application process
If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
If you think you’ve made a mistake on a short application form (e.g. you’ve ticked the incorrect eligibility box), please contact hmrcrecruitment.grs@cabinetoffice.gov.uk at least two working days before the vacancy closes. After this, we won’t be able to reopen your application.
Please use the subject line to insert appropriate wording e.g. Please re-open my application - 301834 - and vacancy closing date 26/09/2023. Please note that we cannot amend or re-open your application if you have submitted your full application in the interests of fair and open recruitment.
For reasonable adjustments queries or requests, please see details within reasonable adjustments section above.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
- Name : Ian Horan
- Email : ian.horan@hmrc.gov.uk
Recruitment team
- Email : hmrcrecruitment.grs@cabinetoffice.gov.uk
Further information
