Director of Operational Performance and Data Strategy

Ofwat (Water Services Regulation Authority)

Apply before 11:55 pm on Sunday 3rd December 2023



Reference number



£85,151 - £100,000
Please read the attached Candidate Pack for more details on salary

Job grade


Contract type


Business area

Sector Performance

Type of role

Senior leadership

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available



Birmingham (B5 4UA) or London (E14 4HD) based with hybrid working

Job summary

We’re Ofwat, the Water Services Regulation Authority, responsible for regulating water and wastewater services in England and Wales. Our role is to help the sector build trust and confidence with customers, the environment and wider society: keeping water flowing, bills affordable and helping ensure the health of our rivers and waterways. We push hard to improve day-to-day water company performance for customers, including on leakage, sewer flooding and customer service.

We drive the sector to take a longer-term view and to take steps now to protect and enhance the environment, using digital and data innovations and making sure our water supplies are secure for future generations. Through our five yearly price reviews we oversee billions of pounds of investment into the water sector across England and Wales.

You can find out more about Ofwat, our Values and our Framework for Success in the attached Information for Candidates Pack. 

The Sector Performance Directorate

The Sector Performance Directorate supports Ofwat's objective to be an assertive voice in strategic and investment decision-making for the sector, working with other regulators and governments by shaping the future direction and transformation of sector through alignment with government and other stakeholders, and leading innovation.  The Directorate drives up sector and company performance by regularly, visibly, and proactively challenging companies on their performance, using data and operational expertise.  We monitor and challenge companies on financial resilience, performance commitments, asset management maturity and operational resilience and board leadership and governance practices.   We promote better delivery through championing open data and transparency principles across the sector, including Ofwat’s own practices. 

Job description

We are looking for Director of Operational Performance and Data Strategy to join Ofwat. This is a key role within the Directorate which will lead the Operational Performance and Data team to deliver its work programme comprising the following areas:  

  • Driving up sector and company performance by regularly, visibly, and proactively challenging companies on their performance, using data and operational expertise
  • The use of data, insight, and operational expertise to assess company performance and improve understanding of sector and company performance.
  • The development and delivery of our approach to monitoring and engagement with poor performing companies, working with colleagues across Ofwat to intervene in a timely and appropriate way to drive transformation in performance.
  • Leading Ofwat's programme of change to drive Open Data across the water sector.
  • Delivery of Ofwat's data strategy.

Key deliverables

Reporting to the Senior Director of Sector Performance you will be accountable for:

  • Assessing companies' performance against PR19 performance commitment levels. Publishing the annual Water Company Performance Report.
  • Enhanced focus on companies of particular concern, working closely with the enforcement team and monitoring their turnaround.
  • Effectively challenging companies on their performance commitments through continuously improving our data sets, consolidating intelligence across Ofwat and other regulators, and deepening our understanding of the drivers and enablers of performance.
  • Acting as an authoritative voice on sector performance issues, providing data and evidence.
  • Encouraging the sector to innovate, collaborate and horizon scan by promoting good practice in delivery of performance commitments (including non-water sector practices) and highlighting challenges.
  • Challenging the sector to build trust and legitimacy with customers and wider stakeholders through championing transparency, openness and accountability in delivery of their performance commitments.
  • Driving the programme of Open Data across the water sector.
  • Developing and managing data platforms and architecture across Ofwat.
  • Owning and delivering Ofwat data strategy and supporting the Digital, Data and Technology profession in Ofwat
  • Applying advanced analytics, data science capability and continuously improving our tooling (reporting) to support Ofwat work.
  • Maintaining and evolving an inclusive culture within the organisation where our people are representative of the communities we serve, and everyone is valued, treated fairly, and empowered to thrive. You will also support our people to sustain a work life balance and get the best from hybrid working.

Person specification

    To be successful in this role you will need the below essential attributes, experience, skills and knowledge.

    Essential Experience, Skills and Knowledge 

    • Lead Criterion: Knowledge of and experience in operational leadership roles driving short and long-term performance improvements through data led insights.
    • Experience within the water sector or other regulated utility environment.
    • Knowledge and experience of data transformation processes.
    • Excellent stakeholder management skills, including influencing and communication skills.
    • Experience of working with a senior leadership team and board and using governance arrangements effectively to support decision making and delivery of outcomes.
    • Strong analytical and intellectual capability, with the ability to analyse and rapidly assimilate complex information/policy proposals and derive actionable insight.
    • An inclusive leadership style which inspires, motivates, and promotes collaboration to develop high performing teams, and a proactive champion of creativity, innovation, EDI and new ways of working.
    • Knowledge of and keen interest in the digital agenda, ensuring we are at the leading edge of open data, digital technology, and data analytics.


    Attributes as per Ofwat’s Framework for Success for Director Role. You can read more about attributes here.

    • You build the team.
    • You promote collaboration.
    • You are an adaptable thinker.
    • You create clarity; and
    • You deliver outcomes.
    • A generous Civil Service pension with an employer contribution of  30.3% for this role ( you can expect from £25,800 to £30,300)
    • 27.5 days leave (25 days annual leave + 2.5 days privilege leave) increasing to max 32.5 days with each year of service), plus bank holidays 
    • access to exclusive discounts on a range of goods and services such as retail outlets, theatre tickets, holidays, insurance and gym membership;
    • flexible working arrangements;
    • fees paid for membership of relevant professional bodies;
    • up to 3 volunteering days per year
    • generous shared parental leave and pay
    • recognition voucher scheme;
    • cycle-to-work scheme;
    • season ticket loan for travel between home and office;
    • regular professional development;
    • health and well-being initiatives

    Selection process details

    How to apply

    You should apply through the Civil Service Jobs website where you’ll be asked to create an account and complete an application form (CV and personal statement). If you’re unable to make an electronic application, please contact us via and we will support you in completing your application.

    Selection timetable

    • Closing date: 23.55 on Sunday 3 December 2023
    • Sifting: Week Commencing 4 December 2023
    • Interview date(s): Week Commencing 11 December 2023

    Please ensure you have submitted your application in full ahead of the deadline listed below. Unfortunately, we won't be able to consider late applications.

    Assessment process

    Sift Stage - Blind Sifting

    We operate a blind sifting model to eliminate bias. All candidate identifying information will be removed from applications.

    At sift stage we assess your application against key essential skills, experience, and knowledge, listed in the professional requirements section above.

    In your application, please state clearly how your skills, experience, and knowledge meet the essential criteria.

    In your personal statement please tell us more about your experience in operational leadership roles driving short and long-term performance improvements, through data led insights. (lead criterion)

    In the event of receiving a large number of applications, a pre-sift may take place on just the lead criterion.

    Interview Stage -  Transparent Interviews

    Our transparent interview process involves candidates receiving a list of attribute-based questions in advance. This has been proven to help neurodiverse candidates and others to perform better at interview and is part of our inclusive culture.

    At interview stage we will test against attributes, as well as skills, experience, and knowledge (set out in the professional requirements section) You can read more about attributes and our Framework for success  here.

    As part of the interview process, we will require a short presentation. Further details will be provided to candidates upon invitation to interview.

    Please note that the interviews will be conducted in person at our Birmingham and London office.

    Address: Centre City Tower, 7 Hill Street, Birmingham B5 4UA or 5th Floor, Westferry House, 11 Westferry Circus, Canary Wharf, London E14 4HD.

    It may be necessary for a second stage interview, which will be communicated to the successful candidates, if required.

    If you have any queries about any aspect of this role, selection process, or you require any reasonable adjustments please email

    Please read the attached Candidate Pack for full Terms and Conditions.

    Feedback will only be provided if you attend an interview or assessment.


    Successful candidates must undergo a criminal record check.
    People working with government assets must complete baseline personnel security standard (opens in new window) checks.

    Nationality requirements

    This job is broadly open to the following groups:

    • UK nationals
    • nationals of the Republic of Ireland
    • nationals of Commonwealth countries who have the right to work in the UK
    • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
    • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
    • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
    • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
    Further information on nationality requirements (opens in a new window)

    Working for the Civil Service

    The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

    We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
    The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
    The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
    The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
    Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

    Contact point for applicants

    Job contact :

    • Name :
    • Email :

    Recruitment team

    • Email :

    Further information

    If you feel your application has not been treated in accordance with the recruitment principles and you wish to make a complaint, you should contact Ruth Noake, Head of Talent & OD, Corporate Enablers (People), Ofwat, Centre City Tower, 7 Hill Street, Birmingham, B5 4UA in the first instance. If you are not satisfied with the response you receive from us you can contact the Civil Service Commission at

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