Head of Digital Tools

Ministry of Housing, Communities & Local Government

Closing date: 24 Jun 2018

Reference number



£50,006 to £59,377 (London)


Grade 7

Contract type


Business area


Type of role


Working pattern

Flexible working, Full-time, Job share



Number of posts




About the job

Job description

Are you passionate about the opportunities available to end users offered by current and future technologies?

Are you motivated by finding solutions to user and business needs?

Are you creative, enjoy sharing ideas and turning them into actionable outcomes?

If your answers are ‘yes’ to all these questions, please consider joining us on our digital transformation journey as our Head of Digital Tools.

The opportunity on offer:

We wish to hire a Head of Digital Tools for our End User Computing (EUC) team to deliver the service outcomes for our EUC technologies that includes Office 365.

The opportunity will require you to take responsibility for ensuring our users can make the best use of our current and new tools, you’ll also manage customer engagements and develop and deliver project requirements; we’ll also need you to focus on the proactive continuous improvement of our digital tools suite.

Operating as a ‘consultant to the business’, you will seek to maximise the use of our new tools and services as they become available and you’ll work with our users to try out the new ways of using the tools to enable them to meet their objectives.

As a champion for using new digital tools to increase collaboration and productivity across our teams, find solutions for business and technical issues through innovative thinking and approaches, and you will showcase the Department as a leader in the future of work using digital technology to deliver better business outcomes.

For full details regarding ‘The scope of responsibilities’, ‘The person specification’ and specific information ‘About us’, please download the full candidate pack via the hyperlink at the bottom of this page.


Successful candidates for roles based in our 2 Marsham Street building must meet the security requirements before they can be appointed. The level of security needed is Security Check and the process can take up to 8 weeks to complete.

You are therefore required to complete the attached Annex A form (PART A ONLY) and either email the signed version directly to hrsharedservices@communities.gsi.gov.uk. Alternatively, you can post the completed form to MHCLG HR, Ground Floor, Rosebrae Court, Woodside Ferry Approach, Birkenhead, CH41 6DU. This will be processed in cases only where the candidate should be successful in applying for the post. The remainder will be securely destroyed.

Please note that successful candidates will need to pass the Security Check – this requires you to have been resident in the UK for the past 5 years. Please refer to the attached document “MHCLG Notes on Security Clearance” for further information on Security Check (SC). Thank you.



Civil Service pension schemes may be available for successful candidates.

Things you need to know


Successful candidates must pass a disclosure and barring security check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

Nationality statement

Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules.

If you're applying for a role requiring security clearance please be aware that foreign or dual nationality is not an automatic bar. However certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK.

Selection process details

At sift, we will assess:

1. DDaT Capability: Change management (Level: Practitioner) - In your experience how do you manage change within an ever evolving environment such as Office 365 and how you ensure that your users can benefit from the new capabilities as they become available?

2.DDaT Capability: Problem management (Level: Practitioner) - Tell us about a time when you have identified and classified a problem with the customer experience service / end user need, what actions did you take and what was the end result?

3. DDaT Capability: Technical Specialism (Level: Expert) - Please describe your experience of managing, delivering and supporting modern end user technologies such as Microsoft Office 365, Windows 10, mobile devices and supporting infrastructure to deliver consistently excellent services.

All questions at interview will be based on the DDaT criteria found in the attached DDaT Framework document.

The interview will be of a blended nature consisting of both competency and strength based questions. The strength based questions will require natural responses from the candidates. You may also be asked to prepare a short presentation, details of which will be communicated if successful at sift.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.


Candidates in their probationary period are eligible to apply for vacancies within this department.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Terms & Conditions

• The salary for this role is £50,006 to £59,377 (London), in exceptional circumstances, a salary of up to £1,000 higher might be available.

• For existing civil servants, the usual policy on level transfer and promotion will apply and is non-negotiable.

Apply and further information

Contact point for applicants

Name: Dave Baldwin
Email: dave.baldwin@communities.gsi.gov.uk
Phone: 0303 444 2495

Sift/interview dates and location

Sift to be completed W/C Monday 25th June 2018 with interviews provisionally scheduled for W/C Monday 2nd July 2018 at 2 Marsham Street, London.

Further information

In the event that we identify more appointable candidates than we currently have posts available, we will hold applicant details on a reserve list for a period of 12 months from which further appointments can be made. Candidates placed on a reserve list will be informed of this. Due to the length of time CTC checks can take, our HR Shared Services team will contact reserve list candidates for London based roles to commence CTC checks. Those candidates who do not wish to remain on the reserve list should contact recruitment@communities.gsi.gov.uk to be removed from the reserve list.

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