Accessibility statement for Civil Service Jobs

This accessibility statement applies to the Civil Service Jobs website, which includes the job board, application forms, and application centre. This statement does not apply to online tests which may be used during the recruitment process, however the reasonable adjustments for online tests guide includes accessibility information. This statement does not apply to digital identity checks which may be used during the recruitment process.

This website is run by the Cabinet Office. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate the website using just a keyboard
  • navigate the website using speech recognition software
  • listen to the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible (you can read details of what is not accessible lower down this page):

  • some documents and attachments used in job adverts may not be accessible (although alternatives should be available)
  • some online form fields are difficult to navigate for screenreader users
  • some digital identity checks may not be able to be used by screen reader software (alternative ways of checking identity can be used)
  • some tables do not have row headers
  • videos or images may not have captions or alternative text
  • some digital identity checks require a smartphone to complete

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We will provide an initial response within 2 working days.

If your enquiry is about a specific job or application, you can also contact the recruitment team for the advertising organisation.


Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact support.csjobs@cabinetoffice.gov.uk


Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The Cabinet Office is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The non-compliances are listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • There are pages with incorrect heading structure, some forms where labelling is inconsistent, and some tables with missing table headers and blank cells. These issues make it difficult for screen reader users to understand and navigate page layout. This fails criterion 1.3.1 (information and relationships).
  • When completing some of the application forms users are asked to provide answers using a limited number of characters. These constraints aren’t read out by a screen reader when browsing in context, so screen reader users are not aware of them. This fails criterion 4.1.3 (status messages).
  • When searching for applications, the search result dynamically updates the results table without any indication for users with screen reading software enabled. This fails criterion 3.2.2 (on input).
  • When entering a password there is a limited number of incorrect attempts before a reCAPTCHA appears. The warning about this is not read out by screen reader software. This fails criterion 3.3.2 (labels or instructions).
  • There is an autocomplete feature in place when using the advanced filters to search for a job that makes use of combo boxes. A screen reader will struggle to interpret and escape out of the selection of one of the autocomplete options. This fails criterion 4.1.2 (name, role, value).
  • When navigating through the application forms there are several instances where sections are not marked up in the correct hierarchy. This fails criterion 1.3.1 (info and relationships).
  • There are pages where there are several instances of the same button and label and they are not marked up separately. This makes it difficult for a screen reader to interpret them as different instances. This fails criterion 2.4.6 (headings and labels).
  • When entering a date, for example date of birth, users are presented with combo boxes instead of input fields. This fails the GOV.UK style guide.

We plan to resolve the issues listed above by June 2024.


Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some job adverts provide additional information in an attachment format. All documents should be in accessible formats, and if this is not the case, you should be able to request an alternative from the recruitment team listed in the advert.

Preparation of this accessibility statement

This statement was prepared on 19 July 2023. It was last reviewed on 19 July 2023.

This website was last tested in July 2022. The test was carried out by the Digital Accessibility Centre. The tests were conducted on common candidate tasks, including applying for a job, reviewing application feedback and scheduling an interview.

Last updated: 19 July 2023