Accessibility statement for Civil Service Jobs

This accessibility statement applies to the Civil Service Jobs website, which includes the job board, application forms, and application centre. This statement does not apply to online tests which may be used during the recruitment process, however the reasonable adjustments for online tests guide includes accessibility information.

This website is run by the Cabinet Office. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate the website using just a keyboard
  • navigate the website using speech recognition software
  • listen to the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • some documents and attachments used in job adverts may not be accessible (although alternatives should be available)
  • some form fields are difficult to navigate for screenreader users

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We will provide an initial response within 2 working days.

If your enquiry is about a specific job or application, you can also contact the recruitment team for the advertising organisation.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact support.csjobs@cabinetoffice.gov.uk


Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Civil Service Jobs is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliance listed below.

Non-compliance with the accessibility regulations

Some form fields where multiple items can be selected are difficult for people using screen readers or keyboard-only. This fails WCAG 2.1 success criterion 4.1.2 (name, role, value).

A potential improvement for these items is being investigated by our supplier. If it meets the requirements it will be added to the product roadmap and introduced as soon as possible.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some job adverts provide additional information in an attachment format. All documents should be in accessible formats, and if this is not the case, you should be able to request an alternative from the relevant recruitment team.

Logical heading structure

Some parts of the application form have an inconsistent heading structure, which makes it harder for screen reader users to navigate through the page. Work is underway to improve the hierarchical headings on these pages.

Links which are not descriptive

Some links may be ambiguous for screen reader users when browsed out of context. Where possible, additional information will be added to these links.

Preparation of this accessibility statement

This statement was prepared on 10 September 2020. It was last reviewed on 10 September 2020.

This website was last tested in January 2019. The test was carried out by Digital Accessibility Centre, with additional later testing by Cabinet Office staff.

The tests were conducted on common candidate tasks, including applying for a job, reviewing application feedback and scheduling an interview. Most of the issues raised in the January 2019 report have been resolved.

Last updated: 10 September 2020