Richmond upon Thames, London, TW9 4DU
About the job
About the role
An opportunity to develop your skills at one of the world’s leading digital archives. The National Archives is looking for a motivated and creative individual to join us as an Apprentice Infrastructure Analyst.
You’ll be actively involved in the technical support of the IT infrastructure and the deployment of technology projects with hands-on experience of servers, storage and other systems.
Enjoy the opportunity to work with colleagues and third party suppliers to provide technical support and troubleshooting of the infrastructure so that services are always available to the public and internal customers.
If you’re keen to develop your technical skills in an operational role this Apprenticeship will equip you with the broad range of skills necessary to progress your career in IT.
This 13 month Apprenticeship is offered as part of a 2 year fixed term contract, with the possibility of an extension or permanency at the end of the 2 years.
Core Skills Covered:
• Mobile Devices
• Coding and logic
• Business processes, including Helpdesk systems
What you’ll do:
• Undertake blended learning activities to gain knowledge with a mix of workplace experience, class based training and online learning to complement work undertaken in the workplace
• Provide technical support and administration of our Infrastructure environment including our data spaces, servers, storage & backup, virtual platform, operating systems, security, mobility, management tools, communication services and desktop build
• Work with colleagues and suppliers to deliver technology projects
• Respond to incidents, working with third parties and colleagues to investigate, analyse and resolve issues and service interruptions and to resume normal service as soon as possible following the approved incident management process
• Work with colleagues and suppliers to confirm that appropriate security is in place across all of the systems and services
• Create and maintain documentation and ensure that technical and procedural documentation is in place and up-to-date
• Act to prevent problems, reporting and escalating issues where necessary
• Identify and take forward improvement opportunities and contribute to the overall service improvement plan
In years 1 and 2 as you learn and develop in the role you will be expected to take an active role in our IT Transformation Programme and provide support in:
• maintenance processes and troubleshooting using digital tools and techniques
• recording, analysing and presenting data
• problem solving and managing workflow
• cabling and connectivity
• the architecture of computer systems
• coding and logic
• communicating with our customers
What you’ll need:
• General understanding of ICT through study or experience and good technical skills such as the ability to troubleshoot Microsoft Windows operating systems.
• Strong problem solving abilities
• Passion and enthusiasm for new technology with a pro-active, self-motivated and positive attitude
• Ability to work to deadlines
• Willingness to help out and perform other roles where required to achieve the team objective; able to work independently or with others in the team
To be eligible to apply you must have:
* Minimum age: 18
* Candidates will have achieved grade C or above in at least 5 GCSEs including English, Mathematics and a Science or Technology subject.
Apprentices will achieve:
• Infrastructure Technician Level 3
• MTA Networking Fundamentals
• MTA Mobility and Devices Fundamentals
• MTA Cloud Fundamentals
• Choice of one Microsoft MOC on Demand course
Please use the Apply Now button on this page to access your online application form where you’ll be asked to demonstrate 5 of the competencies listed below. We will be looking for not only what you have done, but how you have done it and what the outcome was. You may draw on knowledge, skills, abilities, experience gained from paid work, domestic responsibilities, education, leisure interests and voluntary activities. Please note selection for interview will be based entirely on the information you provide in this section so please make use of the 250 word allowance to give as much detail as possible. If you need any help or advice about your application please call our recruitment team on 020 8392 5359.
Full Job Description Attached
SC-level Security Clearance or willingness to obtain SC clearance is mandatory for this role and requires that you have lived in the UK for the last 5 years
We'll assess you against these competencies during the selection process:
- • General understanding of ICT through study or experience and good technical skills such as the ability to troubleshoot Microsoft Windows operating systems.
- • Strong problem solving abilities
- • Passion and enthusiasm for new technology with a pro-active, self-motivated and positive attitude
- • Ability to work to deadlines
- • Willingness to help out and perform other roles where required to achieve the team objective; able to work independently or with others in the team
Generous benefits package, including pension, childcare vouchers, sports and social club facilities, onsite gym, subsidised staff restaurant and opportunities for training and development.
Things you need to know
Successful candidates must pass a disclosure and barring security check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check
Selection process details
Feedback will only be provided if you attend an interview or assessment.
Working for the Civil Service
The Civil Service Code
sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles
The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.
Apply and further information
Contact point for applicants
For further information please contact the Recruitment Team on 0208 392 5203 or firstname.lastname@example.org
Sift/interview dates and location
To be confirmed
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
• Contact The National Archives via email@example.com as soon as possible before the closing date to discuss your needs
• Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional