DIO Estate Facility Managers

Ministry of Defence

Closing date: 21 Jan 2018

Reference number



£32,387 - £32,387 (+excellent pension & benefits)


Higher Executive Officer

Contract type


Business area

Defence Infrastructure Organisation - Service Delivery (SD) – Total Facilities Management (TFM)

Type of role

Health and Safety
Knowledge and Information Management

Working pattern

Flexible working, Full-time, Job share, Part-time


37 (based on full-time)

Number of posts



Ruislip, London, HA4 6NG : City of Westminster, London, SW1A 2AX

About the job

Job description

Join the Defence Infrastructure Organisation (DIO) and have a future that matters: Be proud; Be challenged; Be unique.


The role entails you being the key stakeholder and focal point delivering Hard and Soft Facilities Management Services to a small group of Establishments.
You will work in partnership with the Industry Partner and others to deliver key tasks including providing assurance of service delivery and statutory compliance of the estate, providing key stakeholder engagement and feedback on industry partners delivery, providing performance management to ensure that the industry partner is delivering the correct level of service against agreed indicators and enabling issue resolution to ensure that site based delivery issues are resolved to maintain operational outputs against agreed requirements. You will work closely with the Senior Estate Facility Team Leader, your immediate peers and the wider DIO community.


• Weekly activity meeting
• Monthly Infrastructure Community meeting
• Keeping abreast of site activities
• Undertaking assurance checks on works
• Managing repair work
• Managing programmed developmental work
• Conflict resolution


DIO Service Delivery (SD) Total Facilities Management (TFM) South East (SE) Region manages delivery of contracted facilities management services and other estates associated works to Ministry of Defence Establishments and Military users across the South East of England, including London. The remit includes both Hard and Soft services. The key DIO functions are Contract Management and key relationship management with estate users, key suppliers and includes liaison with other MoD and DIO departments and work streams; in particular H&S, Construction and Engineering, Programme Development, Project Delivery and Commercial in order to maintain DIO outputs in support of Military Capability. Within the SE Regions Area (North) the Service Delivery Area focuses on supporting the delivery of the Hard and Soft infrastructure services to establishments in London in accordance with wider DIO SD TFM roles and responsibilities.


Regular travel to sites within the Service Delivery Area and periodic opportunity to travel to interesting and varied locations within the UK, with occasional overnight stays at location.


Applicants should be able to demonstrate their aptitude for the role such as;

- A period of practical experience at an appropriate level
- A recognised professional or technical qualification
- Working towards an appropriate qualification
- A recent or impending graduation


A recognised qualification in a Facilities Management, Construction or Building Services related field with practical experience at an appropriate level and duration is desirable but not essential.


DIO is part of the Ministry of Defence (MOD). We play a vital role in supporting Defence by leading and managing the delivery of what the Armed Forces need to live, work, train and deploy on operations. Our people share the common goal of supporting our Armed Forces through management of the military estate. See more on Defence Infrastructure Organisation - GOV.UK

To find out more about us, take a look at the attached Quick Guide to DIO or you can view our YouTube video to see more about our work https://youtu.be/I9tLu3UdiGY

To help achieve our objectives, we believe in six important values (Safety first, Collaboration, Integrity, Agility, Accountability and Enthusiasm) that underpin our vision and mission. These values equip us for the future and shape how we work together. These values are designed by DIO for DIO.


UK Full Driving Licence (Northolt posts)


We'll assess you against these competencies during the selection process:

  • Making effective decisions
  • Collaborating and partnering
  • EM 1.7 – Estate Compliance Management

Civil Service Competency Framework



Civil Service pension schemes may be available for successful candidates.


We are passionate about delivering great things for our customers. But we also know you will have a life outside of work; we respect your priorities and our industry leading flexible working practices will give you real freedom to balance work and life.

We employ talented people who challenge and guide each other. At DIO you will work within a highly capable team who will support you to develop your skills, knowledge and experience.

Further main benefits include:

• Professional and Personal Development of skills
• Flexi-time scheme upon completion of 6 months service
• Alternative working practices
• 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service
• In addition to 8 public holidays per year you will also receive leave for HM The Queen’s birthday
• Special Paid Leave to volunteer up to 6 days a year.
• Enhanced maternity, paternity and adoption leave.
• Highly competitive pension scheme
• Most sites have good travel links with free car parking*; many also have other facilities such as a Sports & Social Club, Gym and / or site shops.
* Excludes Central London


Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

This position will attract the relevant London weighting.
This post does not offer any assistance with relocation allowances.

Things you need to know


Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

Nationality statement

Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules.

If you're applying for a role requiring security clearance please be aware that foreign or dual nationality is not an automatic bar. However certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK.

Selection process details

For your application to be considered you must also complete the CV section detailing relevant knowledge and skills suitable to this position.

Please ensure that at the application and interview stages of the campaign you use the information in the attached Quick Guide to DIO Estate Management Framework and Civil Service Competency Framework linked above to assist you in the demonstration of your skills and experience.

Application - Candidates should provide details of their experience together with evidence against the three competences below:

Competence 1 – Making Effective Decisions
Competence 2 – Collaborating and Partnering
Competence 3 – EM 1.7 – Estate Compliance Management

To assist with your application please find attached below:

1. Quick Guide to DIO & Application Guide
2. Estate Management Functional Framework

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Contact point for applicants

For further information regarding this vacancy please contact:

Name: - Alan Gooden
Telephone: 07966 252794
Email: - DIOSDTFM-SE1AMNor@mod.uk

Sift/interview dates and location

Interviews will take place at DIO offices at the end of January/beginning of February 2018.

Further information

Applicants should monitor their Civil Service Jobs application centre regularly for updates.

Some of MoD’s Terms and Conditions of Service (TACOS) changed from 3 February 2014. Those TACOS changes applied to Broader Banded and Skill Zone staff who were new recruits to MoD or who were appointed to a post on substantive promotion, progression or advancement. On the same basis, the TACOS for Departmental Retained Grades changed with effect from 01 September 2014. The document attached to this advertisement provides more information.

If you need to contact Defence Business Services (DBS) regarding this vacancy, please indicate that your vacancy is being handled by DIO Resourcing Team.


Please be aware that the selection and interviewing of applicants is the responsibility of the Recruiting Line Manager (RLM) and not the Defence Business Services (DBS) Resourcing team. DBS does not play any part in the selection and interview process itself.

Therefore, if you wish to discuss your feedback, or you are dissatisfied with your markings, you should in the first instance raise this with the Recruiting Line Manager of the vacancy.

If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint. by writing to DBS at the following address:

Complaints Management Team
Defence Business Services
Oak Building Mail Point #6109
MOD Abbey Wood North
BS34 8QW

Cabinet Office Fraud Checks

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise

leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant whose details are found to be held on the IFD will be refused employment

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