Policy Support Officer - HMCTS (Ref: 17727)

HM Courts and Tribunals Service

Closing date: 23 Apr 2018

Reference number



£25,510 - £29,290


Executive Officer
MOJ Band D

Contract type


Business area


Type of role

Administration / Corporate Support

Working pattern

Flexible working, Full-time, Job share, Part-time


37 hours per week

Number of posts




About the job

Job description

We have begun a £1bn, six-year Programme to reform what we do, and make our services better for the citizens who use them. The Reform Programme is one of the most ambitious of its kind in the world.

To support us on this journey, we’re looking for an exceptional Policy Support Officer to join the Service Design Team at HMCTS.

This team is responsible for identifying, scoping and developing strategies and operational frameworks and recommendations for emerging cross-jurisdictional design gaps. Leading the maintaining and building of international relations across other jurisdictions and sharing lessons learnt and best practice to support service and enabling design across the change portfolio. Promoting adherence to the design process and alignment to the target operating model and design principles. Lead development and support delivery of open justice framework and other cross-jurisdictional strategies and frameworks.

The job holder will support the development of the strategic direction of the organisation, and will help to identify new opportunities and challenges within the justice landscape which affect HMCTS. They will also coordinate and support the delivery legislative activity to enable reform.

Working with a variety of stakeholders, you will need to establish and maintain key internal, external and cross justice sector relationships. You will provide advice on proposals and promote alternatives to meet HMCTS’ objectives. You will work flexibly across the directorate to provide input into key areas of work.

Key Responsibilities:

Support in the assessment of policy proposals across government, and within the department, working with the Policy team to identify implications for HMCTS Reform, delivery models and services.
Manage team actions logs and liaise with appropriate leads to ensure actions are completed and followed up on in a timely fashion. Accurately record and monitor key decisions and action items from team meetings. Proactively chase actions before they become overdue and resolve any issues before escalating.
Provide general administrative support, including arranging meetings, gathering information to fulfil project documentation requirements, proactively requesting information from colleagues to ensure project plans are maintained and up-to-date.
Act proactively to ensure that all members of the team are kept informed of progress using appropriate channels/products such as meeting notes, action logs, and briefing relating to the policy work of the team.
Co-ordinate team meetings, act proactively to ensure the smooth day-to-day running of the team’s activities. Produce notes of meetings and gather and circulate documentation as necessary. Set up systems to track and monitor action points from meetings, ensuring these are followed up and resolved using appropriate means of escalation.
Provide support in the development and production of project plans, briefs, presentations and other documentation, interrogating information provided to ensure it is consistent and revising as necessary.

To be successful in this role, you will need to demonstrate the following:

Experience or knowledge of the justice system
Experience of working in a sensitive role with high level stakeholders.
An understanding of government and citizen’s needs

This is an exciting opportunity to join one of the largest change programmes in government, which is internationally recognised as the most ambitious reform of a Justice System ever undertaken.


We'll assess you against these competencies during the selection process:

  • Seeing the big picture
  • Making effective decisions
  • Collaborating and partnering
  • Delivering at pace

Civil Service Competency Framework



Civil Service pension schemes may be available for successful candidates.


Annual Leave

Things you need to know


Successful candidates must pass basic security checks.

Selection process details

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.


Candidates in their probationary period are eligible to apply for vacancies within this department.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Contact point for applicants

If you require any assistance please call 0845 241 5359 (Monday to Friday 8am - 6pm) or email moj-recruitment-vetting-enquiries@sscl.gse.gov.uk Please quote job ref 17727

To find out more or to apply for this vacancy, go to our website


Sift/interview dates and location

To be confirmed

Further information

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

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