Grade 8: (SEO Equivalent) Pay and Reward Team Manager

Advisory, Conciliation and Arbitration Service

Closing date: 26 Jul 2018

Reference number



£40,700 - £45,577


Senior Executive Officer
Grade 8

Contract type


Business area

Corporate Services

Type of role

Administration / Corporate Support
Human Resources

Working pattern

Flexible working, Full-time, Homeworking, Job share


36 hours per week

Number of posts



Euston Tower, 22nd Floor, 286 Euston Road, London, NW1 3DP

About the job

Job description

We are Acas (Advisory, Conciliation and Arbitration Service). We're an independent public body that provides trusted guidance and best practice services to both employers and employees to help businesses flourish. And when things go wrong, our conciliators help to resolve disputes whether there's one person involved or a larger dispute that involves unions. We provide free and impartial information and advice to employers and employees on all aspects of workplace relations and employment law. We support good relationships between employers and employees which underpin business success.

All the services provided by Acas are independent, impartial and confidential. An overview of Acas' full range of services is available here:

The People Team
The People team is part of the Finance, Estates and People Directorate. We aim to provide support to the business through 4 team leads covering HR Services, Organisational Development, Diversity and Inclusion and Employee Relations.

Job Purpose

The post holder will lead the pay, HR administration and reward team and ensure that the functionality of our new iTrent HR payroll system is developed. The post holder will be required to assist with workforce planning in Acas and will implement new processes and procedures to support the business.

Key Deliverables
1. Fully embed the new iTrent system to develop all functionality in a phased approach, reviewing processes and procedures as necessary;

2. Further develop and implement Acas’ Reward Strategy and Employee Benefits proposition so that they continue to align with Acas’ Vision and Values;

3. Lead on the preparation and implementation of pay awards covering both staff and senior civil servants, preparing costed proposals, in accordance with Treasury and Cabinet Office guidelines;

4. Ensure effective support on Acas’ Reward & Recognition scheme, including effective scheme and budget administration and development of the scheme so that it continues to meet Acas’ needs;

5. Manage contracts with external pay and benefits providers and ensure that services are delivered in line with contract terms;

6. Develop and implement improved HR management information, making use of iTrent to ensure this can be prepared accurately and quickly;

7. Work with business leads, the transformation team and the finance team to establish effective workforce planning, in line with recent recommendations from the Internal Audit team;

8. Manage and develop the pay and reward team;

9. Oversight of HR administration including pension queries duties ensuring the team are meeting the required deadlines; and

10. Participate in knowledge sharing internally and externally, including with Civil Service Reward and other CS Expert Services, to ensure that the services provided are delivered effectively and efficiently.

The successful candidate will be able to demonstrate:

Essential Criteria:
• Track record of ability to lead and deliver through others, including the ability to deliver all key activities to the expected standard, within budget and to timescale required (projects and services);
• Highly effective communication and relationship building skills, both verbal and written;
• Experience of team leadership, focusing on building team resilience and capacity;
• Excellent analytical skills, applied in relation to pay and reward, workforce planning and people MI; and

• Demonstrable knowledge of payroll systems and databases, reward strategy and policy, HR transactional duties including pension queries workforce planning and provision of management information to aid decision making.

Civil Service Success Profile Framework
The Civil Service Success Profile Framework is being introduced to attract and retain people of talent and experience from a range of sectors and all walks of life, in line with the commitment in the Civil Service Workforce Plan.
The Success Profile Framework moves introduces a more flexible framework which assesses candidates against a range of elements using a variety of selection methods. This will give the best possible chance of finding the right person for the job, driving up performance and improving diversity and inclusivity.


We will ensure applicants will not be discriminated against because of their protected characteristics under the Equality Act 2010. Protected characteristics include age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, pregnancy and maternity. We will make all efforts to meet your access requirements.


You must be a UK national, a Commonwealth citizen, a British protected person or a national of a state in the European Economic Area. Commonwealth citizens must be free from any restrictions to reside and take up employment in the UK.


We'll assess you against these competencies during the selection process:

  • Behaviour: Communicating and Influencing (Please refer to Success Profiles)
  • Behaviour: Working Together (Please refer to Success Profiles)
  • Behaviour: Managing a Quality Service (Please refer to Success Profiles)
  • Delivering at Pace (Please refer to Success Profiles)



Civil Service pension schemes may be available for successful candidates.



On joining us, you would automatically become a member of the ‘ALPHA’ Pension Scheme, unless you choose the ‘partnership’ pension scheme (Civil Service Additional Voluntary Contribution (CSAVC) Scheme), or you can opt out.

If you already subscribe to a pension scheme, you may be able to transfer the benefits into the Civil Service Pension Scheme. Or, if you have been a member of the Civil Service pension arrangements before, you may be eligible for a different pension choice. Upon Joining, we would tell you about this.


On appointment, you will be entitled to 25 days paid annual leave rising to 30 days after 5 years service. You will also be entitled to 9 days paid privilege and public holidays a year (pro rata).


All new entrants to the Civil Service will be required to undertake a 6 months’ probation period.

Other benefits

Childcare vouchers

Our childcare voucher scheme allows parents to make significant tax and national insurance savings on their childcare costs.

Interest free season ticket loans (after 12 months’ satisfactory service)

We offer interest free loans for the purchase of season tickets, enabling you to get the best discount on your travel.

Cycle to work scheme

If you'd rather hire a bike and cycling equipment to travel to work, we offer a cycle scheme where the hire costs are deducted from your monthly salary. This leads to savings in tax and national insurance.

Employee Health
We offer workstation assessments and eye care vouchers for eye tests and/or spectacles for DSE use. We also provide an employee assistance programme which provides expertise and advice on health, wellbeing and lifestyle matters.


There is a possibility of up to a £4,000 recruitment and retention allowance

Things you need to know


Successful candidates must pass a disclosure and barring security check.
Successful candidates must pass basic security checks.

Selection process details

The selection process for this post will be based upon a behaviours and strength based assessment. It will consist of two stages: initial sift, and then a behaviours and strengths based interview.

Your application will be reviewed to assess your suitability for the post. If you pass this stage, and you have met the essential and eligibility criteria for appointment, you will be shortlisted for interview.

Applications should be sent to by 26 July 2018 at 23:59 pm. Late applications will not be accepted. Your application should consist of:
•A completed application form
•A curriculum vitae and
•A personal statement confirming how you meet the essential requirements for this post (no more than 2 sides of text).

Candidates who meet the sift criteria, will then be invited to interview.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.


Candidates in their probationary period are eligible to apply for vacancies within this department.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Contact point for applicants

Candidates wanting to know more about the post should contact Sharon Leid (

Sift/interview dates and location

Closing date for applications is 26 July 2018 at 23:59 pm.
Interviews are likely to be held between 1 - 6 August 2018

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