Grade 8 (SEO Equivalent) - Senior Information Manager

Advisory, Conciliation and Arbitration Service

Closing date: 25 Jul 2018

Reference number



£40,700 - £45,577


Senior Executive Officer

Contract type


Business area

Knowledge and Innovation

Type of role

Knowledge and Information Management

Working pattern

Flexible working, Full-time, Job share, Part-time


36 hours per week

Number of posts



Euston Tower, 22nd Floor, 286 Euston Road, London, NW1 3JJ

About the job

Job description

An Overview of the Organisation

We are Acas (Advisory, Conciliation and Arbitration Service). We're an independent public body that provides trusted guidance and best practice services to both employers and employees to help businesses flourish. And when things go wrong, our conciliators help to resolve disputes whether there's one person involved or a larger dispute that involves unions. We provide free and impartial information and advice to employers and employees on all aspects of workplace relations and employment law. We support good relationships between employers and employees which underpin business success

All the services provided by Acas are independent, impartial and confidential. An overview of Acas' full range of services is available here:

Acas is staffed by Civil Servants

The Directorate
The Strategy Directorate sits at the heart of the Acas, helping to shape its strategic direction. There are five teams in the Directorate: Research, Analysis and Insight; Workplace Policy; Communications; Policy Planning and Governance; and Knowledge and Information Management (KIM).

Purpose of the role
This post is a key position in the Directorate and sits at the centre of driving and enhancing our organisation’s knowledge and information sharing, which is critical to every aspect of Acas’ functions and activities.

The role will include regular contact with the Strategy Director and other senior leaders in Acas (including the Chief Executive). Influencing and close collaboration with all parts of the organisation is a key aspect of the post. Effective liaison working with key external partners, namely the Department for Business, Energy and Industrial Strategy (BEIS) which sponsors Acas, The National Archives (TNA) and the Information Commissioner’s Office (ICO), is also an important feature of the post.

The core purpose of this job is to actively lead key KIM responsibilities within Acas including provision of a professional Information and Records Management service; lead the running of the Acas Information Centre (IC); manage and lead the Information Rights function; and support the Acas Senior Information Risk Owner (SIRO) and Head of KIM on Information Assurance work, including compliance with the General Data Protection Regulation (GDPR) and Data Protection Act 2018.

The new team is for the first time developing a KIM Strategy for Acas which will emphasise new Knowledge Management approaches. The post will offer additional opportunities to be involved at the formative stage of this strategic work, including developing and leading internal culture change initiatives to support a KIM vision for Acas, and increasing the impact and awareness of KIM as a crucial corporate function.

The post would suitable for candidates seeking to develop and increase their KIM expertise and wider management skills at a strategic/organisational level, at a time of exciting change within Acas.

Main duties

Information Management

• Oversee and maintain an Information Management framework for Acas, including production of relevant policies and procedures, and maintain strong working relationships with key external organisations such as the ICO, BEIS and TNA

• Lead and implement action plans to meet requirements set out in the BEIS Information Assurance Maturity Model, and ensure the Chief Executive and SIRO approve KIM team assessments of Acas status

• Support the SIRO in ensuing that Acas is compliant with Information Assurance standards; co-ordinate the Acas response to the Cabinet Office Security Policy Framework (SPF) annual audit

• Lead and manage the Acas Information Centre (IC), which provides a library service and manages and procures employment law knowledge resources used by Acas staff; lead on external supplier contract negotiations to secure suitable employment law knowledge resources for Acas; secure value for money in selection and use of competing information products within budget constraints.

Information Rights

• Actively lead the provision of a professional Information Rights casework service for Acas, covering Freedom of Information Act (FOI) and Subject Access Requests (SARs); maintain enquiry response targets and quality levels as required by legislation

• Advise the organisation on use of additional Acas-specific exclusions and restrictions on release of information (as set out under the Trade Union and Labour Relations (Consolidation) Act 1992) and where needed apply legal advice in cases

• Lead on training and awareness activities to ensure that GDPR and Data Protection Act 2018 changes are successfully embedded in the organisation; deliver culture change activities to support GDPR implementation, working closely with Information Asset Owners and Data Custodians to embed new best practice.

Records management

• Provide advice and support on management of records through the information lifecycle, use of protective/security markings, and use of Microsoft SharePoint as an electronic records system within Acas

• Ensure that key records management policies and procedures, such as the Acas records retention schedule, are maintained and enforced

• Manage Acas compliance with relevant records legislation including the Public Records Act 1958 and section 46 of the Lord Chancellor’s Code of Practice (on the management of records under FOIA)

• Provide advice on use of Acas’ off-site paper records storage provider, and performance-manage the storage provider to ensure that service standards are met.

The Person

The successful candidate will be able to demonstrate:

• Evidence of strong subject matter expertise on the legal, regulatory frameworks/standards, and methods governing information management, record-keeping and information rights in a public sector environment

• Demonstrable experience of development and implementation of KIM or Information Governance policy and procedures at organisational level

• Use of Microsoft Office 365 or other digital KIM tools to improve collaborative sharing, use and exploitation of corporate information

• Evidence of successfully engaging, collaborating with and influencing stakeholders (internal and external) to drive new ways of working and ensuring KIM advice is acted on.

Desirable Criteria:

• Experience in aspects of librarianship relating to procurement and use of knowledge-based resources

• Use of Microsoft SharePoint as an electronic records system

• Experience or awareness of KIM work in an employment law or industrial relations environment would be helpful, but is not essential


We will ensure applicants will not be discriminated against because of their protected characteristics under the Equality Act 2010. Protected characteristics include age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, pregnancy and maternity. We will make all efforts to meet your access requirements.


You must be a UK national, a Commonwealth citizen, a British protected person or a national of a state in the European Economic Area. Commonwealth citizens must be free from any restrictions to reside and take up employment in the UK.


Candidates must either:

a. provide proof of admittance to the Register of a relevant KIM Professional body. Currently this includes CILIP Chartership (MCLIP) or Fellowship (FCLIP), or ARA Registration.

b. Possess a KIM profession academic qualification, i.e. a first degree or post-graduate qualification in a KIM related discipline such as knowledge management, records management, library and information studies, information rights, information science or information management, particularly those which have been accredited by CILIP or ARA.

Note A: In some cases an applicant without a professional qualification or professional registration, but with relevant experience, may be appointed to post on the understanding that they will aim to achieve Professional registration/ qualification within an agreed time-frame, normally 2 years. The Government KIM Head of Profession will advise in such cases.

Note B: Where an offered academic qualification does not have CILIP or ARA accreditation, the recruiting Department’s KIM Head of Profession – in consultation with the Government KIM Head of Profession – will make a decision on the relevance of the qualification being offered.


We'll assess you against these competencies during the selection process:

  • Seeing the big picture
  • Changing and improving
  • Leading and communicating
  • Managing a quality service

Civil Service Competency Framework



Civil Service pension schemes may be available for successful candidates.



On joining us, you would automatically become a member of the ‘ALPHA’ Pension Scheme, unless you choose the ‘partnership’ pension scheme (Civil Service Additional Voluntary Contribution (CSAVC) Scheme), or you can opt out.

If you already subscribe to a pension scheme, you may be able to transfer the benefits into the Civil Service Pension Scheme. Or, if you have been a member of the Civil Service pension arrangements before, you may be eligible for a different pension choice. Upon Joining, we would tell you about this.


On appointment, you will be entitled to 25 days paid annual leave rising to 30 days after 5 years service. You will also be entitled to 9 days paid privilege and public holidays a year (pro rata).


All new entrants to the Civil Service will be required to undertake a 6 months probation period.

Other benefits

Childcare vouchers

Our childcare voucher scheme allows parents to make significant tax and national insurance savings on their childcare costs.

Interest free season ticket loans (after 12 months’ satisfactory service)

We offer interest free loans for the purchase of season tickets, enabling you to get the best discount on your travel.

Cycle to work scheme

If you'd rather hire a bike and cycling equipment to travel to work, we offer a cycle scheme where the hire costs are deducted from your monthly salary. This leads to savings in tax and national insurance.

Employee Health
We offer workstation assessments and eye care vouchers for eye tests and/or spectacles for DSE use. We also provide an employee assistance programme which provides expertise and advice on health, wellbeing and lifestyle matters.


No relocation or excess fares will be paid.

Things you need to know


Successful candidates must pass a disclosure and barring security check.
Successful candidates must pass basic security checks.

Selection process details

Please complete both application form part A and B and the diversity monitoring forms to
Please ensure that you address the Essential and Desirable criteria and each competency listed above in no more than 250 words for each competency.

The selection process is in two stages: initial sift, and then a competency based interview. Additionally, candidates will be required to deliver a presentation as part of the interview process, details of this will be provided if you are invited for an interview.

Your application form will be reviewed to assess your suitability for the post. If you pass this stage, and you have met the essential and eligibility criteria for appointment, you will be shortlisted for interview.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.


Candidates in their probationary period are eligible to apply for vacancies within this department.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Contact point for applicants

Candidates wanting to know more about the post should contact Stephen Mak E: T: 03301093938

Sift/interview dates and location

Closing Date: 25 July 2018 at 23:59 pm – late applications will not be accepted.
Interview Date: Week Commencing 6 August 2018

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