IT Services Manager

Centre for Environment, Fisheries and Aquaculture Science

Closing date: 24 Oct 2018

Reference number

1602102

Salary

£21,920 - £25,529

Grade

Executive Officer
PB4

Contract type

Permanent

Business area

Other

Type of role

Information Technology

Working pattern

Flexible working, Full-time, Job share, Part-time

Hours

37

Number of posts

1

Location

Lowestoft, Eastern

About the job

Job description

The IT Systems Manager will work within the IT Services Group which is responsible for the planning, development, management and security of CEFAS’ on-premises and cloud-based IT infrastructure and services.

Duties and responsibilities will include:

• Investigation and progression of IT solutions and infrastructure to improve IT infrastructure, service capability and capacity to meet business needs and government IT strategies
• Management and technical support of existing and new IT infrastructure and end-user services currently predominantly based on Microsoft products
• Microsoft Office 365 and Azure services
• System Centre Configuration Manager 2016
• Windows 2012/2016, Citrix, VMWare, SQL Server 2012/2014, IIS7 and HP storage solutions and Cisco networks.
• Day-to-day management of Cefas systems and services ensuring their security, integrity and efficient operation
• Technical support for the servicing of support calls escalated from the IT Service Desk
• Managing relationships with internal and external customers and suppliers on application-related server, desktop and network infrastructure and services, in addition to providing advice for customer projects.

EXPERIENCE/SKILLS

• Demonstrable recent experience and skills in the development, support, configuration and troubleshooting of IT infrastructures and services based on Windows, ideally cloud-based
• Demonstrable ability to deliver work objectives under pressure and the motivation to provide a high-quality service for customers
• The ability to work well in a small team in a high-pressure environment
• A willingness to adapt to different situations and projects rapidly, coupled with the analytical skills necessary to identify the work needed to achieve defined goals is also a requirement
• Enthusiasm to learn any new skills needed to undertake tasks
• A good team worker targeted on achieving joint goals, able to give and receive praise and constructive criticism.

Person specification

Please show how your skills and previous experience will enable you to meet the requirements of the job description.

Qualifications

Degree/HNC/Level 4 or equivalent in computing or other relevant subject, or equivalent experience.

Competencies

We'll assess you against these competencies during the selection process:

  • Collaborating and partnering
  • Delivering at pace
  • Science and Engineering - Applying Scientific and Technical Knowledge

Civil Service Competency Framework

Benefits

Pensions

Civil Service pension schemes may be available for successful candidates.

Things you need to know

Security

Successful candidates must pass a disclosure and barring security check.
Successful candidates must pass basic security checks.

Nationality statement

Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules.

If you're applying for a role requiring security clearance please be aware that foreign or dual nationality is not an automatic bar. However certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK.

Selection process details

This vacancy is using the Civil Service Competency Framework. Guidance on writing competency examples is available: A brief guide to competencies
Candidates are advised that their application will be assessed on relevant experience as well as competencies.
Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Eligibility

Candidates in their probationary period are eligible to apply for vacancies within this department.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Contact point for applicants

Sift/interview dates and location

Interviews will be held at Cefas Laboratory, Pakefield Road, Lowestoft, Suffolk, NR33 0HT

Interview date to be confirmed.

Cefas is unable to contribute to interview expenses.

Further information

Reasonable adjustment
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
Contact Government Recruitment Service via defrarecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs
Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional

Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

If you feel your application has not been treated in accordance with the Recruitment
Principles and you wish to make a complaint, in the first instance, you should contact
Government Recruitment Services via email: defrarecruitment.grs@cabinetoffice.gov.uk

If you are not satisfied with the response you receive from the Department, you can
contact the Civil Service Commission at
http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

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