Higher Executive Officer Intelligence Analyst

HM Revenue and Customs

Closing date: 29 Nov 2018

Reference number



National minimum = £30,260 / London minimum = £34,400 - National maximum = £33,690 / London maximum = £38,310


Higher Executive Officer

Contract type


Business area

HMRC - CCG - Risk & Intelligence Services - and Fraud Investigation Service - Intelligence Assessment

Type of role


Working pattern

Flexible working, Full-time, Job share, Part-time


37 hours per week

Number of posts


Expected posting length

Successful applicants are expected to serve a minimum of 2 years in the Intelligence Analyst profession and 2 years in post before being eligible to move on a level transfer.


Croydon, Ipswich & London

About the job

Job description

Our Intelligence Analysts need to have a passion for analytics, an innovative mind-set, a willingness to learn new skills and a need to question current methods of delivery to enhance our processes and to offer a different perspective.

At HM Revenue & Customs (HMRC) we make sure money is available to fund the UK’s vital public services and assist people with targeted financial support. With increasing amounts of intelligence and information, it’s a very exciting time to join our expanding analytical community. We’re a key function in HMRC, and we’re considered leaders in our field by other government departments.

As an Intelligence Analyst, you’ll use structured analytical approaches, tools and techniques to provide assessments and briefings. Dependent on whether you are posted to an operational or a strategic role those assessments either enhance the development of criminal investigation cases, or inform strategy and policy across HMRC and wider.

The ability to understand and solve problems is essential. You’ll identify, collect, interpret and evaluate all relevant intelligence and information with accuracy and perception. You’ll use analytical techniques to see past information gaps and inconsistencies, quickly gain an understanding of sometimes unfamiliar and complex issues and identify key information to make sound conclusions.

Intelligence Analysts produce clear, concise and persuasive verbal briefings and written reports with recommendations that senior decision makers use to employ the most appropriate method of prevention, intervention or investigation.

Using a variety of cutting edge tools and techniques, you’ll be at the forefront of tackling fraud and serious organised crime. You’ll be helping us to understand emerging trends – and expanding the boundaries of what can be achieved using intelligence and information.

You can look forward to joining a cross government profession, receiving our 12-month tailored training programme, the support of a dedicated mentor and excellent career development.

Do you think you’ve got the skills we’re looking for?


• All candidates, including existing Civil Servants, must have at least one of the following:

A first or second class honours degree (2:2 minimum) or equivalent.

Original degree certificates or equivalents will be checked and photocopied at the Assessment Centre.

• At least 2 years’ experience, working as Intelligence Analyst in the last 5 years. Candidates will be required to demonstrate in their application form and at interview their continuing professional development that would demonstrate knowledge and experience of using analytical techniques.

Please ensure that you provide details of your qualifications, and practical experience, including software tools and languages, in the career history section of the application form.


We'll assess you against these competencies during the selection process:

  • Making effective decisions
  • Leading and communicating
  • Managing a quality service

Civil Service Competency Framework



Civil Service pension schemes may be available for successful candidates.


HMRC recognises that many staff balance working lives with the demands of a family life and offers support with childcare and holiday play scheme costs by providing childcare vouchers for staff who meet the eligibility criteria.

Interest free season ticket for public transport and a bicycle loan for travel from home to work.

Some offices also offer onsite facilities including fitness centres and canteens


Current HMRC Employees Only: If you are applying for a role in an office within a Regional Centre location or a Transitional or Specialist Site, then the following may apply: Daily Travel Assistance will be available for this role, provided the successful applicant is a current HMRC employee and meets the eligibility requirements outlined in the department’s Daily Travel Assistance guidance.
Relocation costs will not be reimbursed. Home Moves Assistance is not available.

Things you need to know


Successful candidates must pass a disclosure and barring security check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

Nationality statement

Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules.

If you're applying for a role requiring security clearance please be aware that foreign or dual nationality is not an automatic bar. However certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK.

Selection process details

This vacancy is using the Civil Service Competency Framework. Guidance on writing competency examples is available: A brief guide to competencies
These posts are being advertised externally, however, existing Civil Servants are eligible to apply but will be subject to the usual process of fair and open competition.

The selection process is in two stages:

When you apply, Civil Service Jobs will ask you to register your details.

When you are registered, you will be invited to complete two online tests (Verbal and Numerical Reasoning). You may wish to have paper, pens and a calculator ready for completing them. You will receive instructions on how to complete the tests when you are invited.

Please complete the tests as soon as possible (within 48 hours of registering your details is recommended). The closing date for the tests is 23.59pm on Friday, 30th November 2018.

Do not leave completing the tests until the last minute in case you experience any access or technical issues.

While the tests should work on most operating systems and modern browsers with a good internet connection, we cannot guarantee that every combination will work. At the beginning, the test will check which browser you are using, and alert you if it is likely to be incompatible.

It is highly recommended that you complete the online tests on a desktop computer, not a mobile phone or tablet.

If you need a reasonable adjustment to be made (for example, if your assistive technology is not compatible with the online tests) please email the Government Recruitment Service at hmrcrecruitment.grs@cabinetoffice.gov.uk before completing them.

If you have any questions regarding the online tests, please see the test guidance. If you cannot find an answer to your question, please email the Government Recruitment Service at hmrcrecruitment.grs@cabinetoffice.gov.uk

Please include the vacancy reference and your candidate ID in any emails.

If you successfully pass the online tests you will be automatically invited to complete the standard Civil Service Application Form. The closing date for completed application forms is 23:59 on Sunday 2nd December 2018.

Stage 2 – Assessment Centre

The Assessment Centre will consist of the following:

1) A 1 hour interview with a 3 person panel that will combine the following:

a) Standard competency based questions on the 3 competencies covered in your application form:

• Making effective decisions
• Leading and communicating
• Managing a quality service

b) Questions to explore your strengths, which are in a slightly different style to the usual competency based questions. The best way to prepare is to reflect on what you feel your personal strengths are and your preferred ways of working. It is important to remember that there are no right or wrong answers to these questions. Do not rehearse any answers because we are looking for your initial response. We will not be able to tell you the strengths before the Assessment Centre.

2) A 2 hour 30 minute individual analysis exercise which will test your ability to analyse and interpret a large data set using Microsoft Excel. Full software instructions will be provided by the Assessors. You will be asked questions on your analysis and you will be expected to summarise your analysis in a written report using Microsoft Word.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK nationals only.


Candidates in their probationary period are eligible to apply for vacancies within this department.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Contact point for applicants

The Specialist Recruitment Team is acting as the vacancy holder on behalf of the business. For any queries relating to the recruitment process please email risai.specialistrecruitment@hmrc.gsi.gov.uk

Online test instructions

Please complete the tests as soon as possible (within 48 hours of registering your details is recommended). The closing date for the tests is 23.59pm on Friday, 30th November 2018.

Sift/interview dates and location

The Assessment Centre will be held:

Hilton London Croydon Hotel
101 Waddon Way
Purley Way

The Assessment Centres will be held during:

Week 1 – Tuesday 15 January 2019 to Friday 18 January 2019
Week 2 – Tuesday 22 January 2019 to Friday 25 January 2019
Week 3 - Tuesday 29 January 2019 to Friday 1st February 2019
week 4 - Tuesday 5th February 2019 to Friday 8th February 2019 Assessment Centre places will be made available through Civil Service Jobs to successful applicants on a first come, first served basis.

We offer four morning and four afternoon places per day, Tuesday to Friday.

We are unable to provide any travel and subsistence for attending our Assessment Centres.

Further information

Further information
If you are successful and transferring from another Government Department, we will carry out a check of your identity, nationality, and immigration status (including the right to work in the UK) and a criminal record check before confirming your appointment.

Security clearance

Successful applicants appointed to London (Custom House Annexe) and Ipswich, will be required to have or obtain security clearance up to Developed Vetting (DV). Whereas Croydon Regional Centre successful applicants must have Security Clearance (SC) or obtain SC.

Successful applicants will be conditionally appointed once SC level security clearance is granted, pending award of full DV level security clearance.

Security clearance at DV level is normally dependent on applicants physically living in the UK for the last 10 years. Whereas, SC level is normally dependent on applicants living in the UK for the last 5 years.

You will be asked to complete a Residency Questionnaire prior to attending the Assessment Centre. The Residency Questionnaire will be sent to our Cyber Security and Information Directorate for assurance that you meet the eligibility requirements for the Security Check level security clearance. If you do not meet the eligibility requirements your application will be withdrawn from this recruitment campaign.

Failure to acquire the necessary security clearance for candidates new to the Civil Service will be unable to remain in their role and their employment with HMRC will be terminated. Existing civil servants who do not acquire the security clearance will be redeployed within HMRC.

The process for applying for Security Check level security clearance includes:

• Completion of a Security Clearance Questionnaire.
• Checks against UK criminal and security records.
• Credit reference check.
• In some cases it may also include an interview.


HMRC does not offer annual incremental pay rises and new entrants to the Civil Service will start at the minimum of the pay scale, which is non-negotiable.

Professional Trial Period

Once appointed candidates must complete a Professional Trial Period of 12 months. During this time they will be supported by their line manager and a mentor through a structured programme to test their aptitude for intelligence analysis. Candidates will also attend a number of residential bespoke training courses. Throughout this 12 month period the candidates will be assessed against a set of pre-defined standards for HMRC Intelligence Analysts.

External candidates - at the end of the Professional Trial Period any candidate not demonstrating the necessary aptitude will have their employment with HM Revenue and Customs terminated.

If, at the end of the Professional Trial Period candidates have not demonstrated the necessary aptitude, existing Civil Servants will return to their home office or be redeployed to another role in HMRC. Existing Civil Servants may have to revert to previous grade if they were offered the post on promotion.


Successful applicants new to the Civil Service will undergo a 12 month probation running concurrently with the Professional Trial Period. Should they fail their Civil Service Probation they will leave the department.

Existing HMRC and Other Government Department (OGD) employees (who transfer to HMRC) with less than 12 months’ service will need to serve the balance of their probation period with HMRC.

OGD employees who have already successfully completed their 12 month probation period are not subject to a further period of probation with HMRC.

Working Pattern

If you wish to work an alternative working pattern please contact the vacancy holder before applying by email at risai.specialistrecruitment@hmrc.gsi.gov.uk

The post holder will be expected to travel away from the office and undertake occasional overnight stays.

Take Up Duty Date

We expect that the date you take up duty will between April to June 2019.

Reserve List

Applicants who reach the required standard but who cannot be offered an immediate vacancy will be placed on a reserve list for a maximum of 12 months. If further Higher Executive Officer Intelligence Analyst vacancies arise, applicants on the reserve list will be considered, subject to the priority order for filling vacancies.

Candidates on the reserve list may also be offered alternative Higher Executive Officer analytical posts if they become available.

In November 2015, HMRC announced the next step in our ten-year modernisation programme to create a tax authority fit for the future, committing to high-quality jobs and the creation of new regional centres serving every region and nation in the UK. We set out our plans to consolidate into 13 large, modern offices, equipped with the digital infrastructure and training facilities needed to build a more highly-skilled workforce.

These offices will be located in Glasgow, Edinburgh, Belfast, Newcastle, Leeds, Liverpool, Manchester, Nottingham, Birmingham, Bristol, Cardiff, Croydon and Stratford.

There will also be a small number of specialist sites, where the work cannot be done anywhere else, in Gartcosh (near Glasgow), Telford, Ipswich, Worthing and Dover, as well as our headquarters in central London.

If you are recruited into an office that is not one of these locations, you will be expected, subject to HMRC’s applicable policies, to move to one of these locations in the future. In some cases this will be via a transitional site.

If you are not a current civil servant, you will not be eligible for financial assistance for your move to the regional centre or a transitional or specialist site.

If you are a current HMRC employee and you joined HMRC through an advert that was advertised on or after 11/01/2017, you will not be eligible for financial assistance for your move to the regional centre or a transitional or specialist site. This is in line with the terms of your original appointment to HMRC.

For more information please contact the vacancy holder.

Security update
As part of this, successful candidates must pass a disclosure and barring security check. Please note that HMRC have an exemption under the Rehabilitation of Offenders Act 1974, which enables us to make enquiries about both unspent and spent convictions.

If you are successful and transferring from another Government Department, we will carry out a check of your identity, nationality, and immigration status (including the right to work in the UK) and a criminal record check before confirming your appointment

If you are a currently a Civil Servant moving across to another Civil Service department on or after October 4th 2018, there may be implications for your ability to carry on claiming childcare vouchers.

Please access this link for full information:
Click here to visit Gov.uk

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement this will be tested as part of the selection process.

Some of HMRC Terms and Conditions of employment changed on 1st May 2013, these will apply to people who are new recruits to HMRC or who take a new job in HMRC on promotion. The document attached to this advertisement provides more information on the changes we made, please note this is not a full list of HMRC's terms and conditions. If you need to discuss how these changes might affect you, please contact the vacancy holder. For further information on terms and conditions please visit https://www.gov.uk/government/organisations/hm-revenue-customs/about/recruitment#annual-leave

If you are currently working for an OGD and would like to consider the impact on your pay when
joining HMRC, please see the attached document "Pay on Transfer from OGD" for further

The pay range minimum is the normal starting salary for those joining HMRC at this grade from
outside the Civil Service. The full pay range is shown as an indicator for existing civil servants at this
grade, and for those who apply on promotion. For further clarification, Civil servants are requested
to read the “Pay on transfer from OGD” document attached. Pay progression is not guaranteed.

Reasonable adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:

● Contact Government Recruitment Service via hmrcrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs
● Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional

Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

In order to process applications without delay, we will be sending completed Criminal Disclosure checking forms to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstance some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-Employment.Checks@cabinetoffice.gov.uk stating the job reference number in the subject heading.

As part of this, successful candidates must pass a disclosure and barring security check. Please note that HMRC have an exemption under the Rehabilitation of Offenders Act 1974, which enables us to make enquiries about both unspent and spent convictions.

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel a department has breached the requirement of the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

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