Head of Capability Development (part of Cyber & Digital)

HM Revenue and Customs

Closing date: 19 Feb 2019

Reference number



£67,800 - £76,610


Grade 6

Contract type


Business area

HMRC - CCG - Fraud Investigation Service - Digital Support & Innovation

Type of role


Working pattern

Flexible working, Full-time, Job share, Part-time



Number of posts



City of London, London, EC3R 6EE

About the job

Job description

About HMRC

HMRC is the UK's tax, payments and customs authority and we have a vital purpose: we collect the money that pays for the UK’s public services and help families and individuals with targeted financial support.

Digital Support and Innovation (DSI) is the specialist support business area responsible for the provision of enhanced digital and covert specialist technological support to Fraud Investigation Service (FIS) investigations. DSI works across Law Enforcement and Government. DSI provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime. DSI sits within HMRC’s wider Fraud Investigation Service (FIS) which is broadly responsible for the department’s civil and criminal investigations. FIS ensures that HMRC has an effective approach to tackling the most serious tax evasion and fraud.

The Role
The post holder will lead the Cyber & Digital Forensic elements of the FIS Modernisation Programme, collaborating with colleagues in the Chief Digital & Information Officer Group (CDIO) to establish a flexible operating model that enables scaled innovation as well as the Deputy Head of DSI and the Deputy Director DSI to establish a suite of tools for modern investigation.

The post-holder will play an important role in developing and upskilling talent within FIS and help educate case teams in terms of the art of the possible whilst managing expectations and business as usual. They will also be expected to direct the development of new approaches and bespoke tooling as well as aligning DSI activity with broader HMRC direction.

• Oversee the implementation of eDisclosure tooling, including associated business change, articulating requirements and introduce an end-to-end eDisclosure service, which dovetails with HMRC’s existing Digital Forensics operations
• Leading innovation, linking with teams across DSI, FIS and beyond as well as maintaining an in-depth skillset in terms of knowledge of data exploitation tooling and personally creating energy and a culture that fosters innovation. It is key that a set of principles for “fail fast” innovation delivery are established, including developing success measures and embedding innovation as Business-As-Usual
• Contribute to key strategic initiatives (e.g. Digital Forensics Strategy) and identify opportunities that will assist future fraud investigations. This includes working with colleagues in CDIO to establish new ways of working, streamlining processes and creating a more dynamic Law Enforcement IT capability
• Oversee quality assurance and standards – bringing consistency to innovation in a safe way (i.e. within legal or regulatory frameworks, working with SOLS and other key partners)
• Set up showcases to engage case teams and be available to help DSI colleagues overcome technical hurdles, including service delivery.
• Develop a strategy for IT Service Delivery and an appropriate cyber security model in DSI with a view to embedding best practice and industry standards such as ITIL alongside CDIO.
• Play an active role in shaping the future of investigation, working closely with Law Enforcement partners and the UK Intelligence Community showcasing best practice.
• under FIS Modernisation, focusing on what the investigation capability of the future looks like and how we will get there (this will be supported with expert technical input from impacted teams, such as the Digital Forensics Group)

Person specification

Essential Criteria
• Be able to demonstrate significant experience of business analysis, project management and/or consultancy services with experience in with:
•Agile methodologies
•Cyber security and information security practices
•Direct experience of IT Service Delivery, including working knowledge of ITIL

• Direct and recent experience of developing new data exploitation, or similar capabilities with Other Government Departments, using virtual teams to deliver against common objectives
• Direct experience of commercial negotiations (ideally contract development) and/or commercial processes
• Proven track record of building capability and delivery through others in a digital environment through to project completion (i.e. delivery), ideally embedding new approaches or developing technical solutions in a team setting.
• Understanding and experience of working within the UK legal system a must and be able to operate within relevant frameworks
• Proven demonstrable experience of collaborating with a wide range of stakeholders both inside and outside of an organisation including the ability to clearly define and develop new ideas and lead others on the capability journey.


We'll assess you against these behaviours during the selection process:

  • Leadership
  • Making Effective Decisions
  • Managing a Quality Service
  • Seeing the Big Picture

Technical skills

We'll assess you against these technical skills during the selection process:

  • Technical Aptitude



Civil Service pension schemes may be available for successful candidates.


If you are applying for a role in an office within a regional centre location or a transitional or specialist site, then the following may apply: Daily Travel Assistance will be available for this role, provided the successful applicant is a current HMRC employee and meets the eligibility requirements outlined in the department’s Daily Travel Assistance guidance.

Things you need to know


Successful candidates must pass a disclosure and barring security check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting.

Nationality statement

Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules.

If you're applying for a role requiring security clearance please be aware that foreign or dual nationality is not an automatic bar. However certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Experience and Technical skills.
The vacancy selection process will consist of an initial sift of the CV and Personal Statement. Those who are successful will be selected for formal interview and an assessment of the individuals technical knowledge and experience.

CV - Please include details of Academic career, Qualifications, Licences, job history and summary of role and tasks, Accreditations and Chartered Institute Membership.

Personal statement - In no more than 500 words explain why you would be suitable for this role and include evidence of Leadership and Communication in a digital delivery project management role.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK nationals only.


Candidates in their probationary period are eligible to apply for vacancies within this department.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Contact point for applicants

Anthony Usher
03000 585416

Sift/interview dates and location

Interviews will take place within 5 weeks of the advert closing date in London.

Further information

If you are applying for a role in an office within a Regional Centre location or a transitional or specialist site, then the following may apply: Daily Travel Assistance will be available for this role, provided the successful applicant is a current HMRC employee and meets the eligibility requirements outlined in the department’s Daily Travel Assistance guidance at HR43330.

Staff who wish to work an alternative working pattern e.g. part time or part-year are welcome to apply. The preferred working pattern may or may not be available. You should discuss this with the vacancy holder before applying. Flexible Working Hours are available for these posts. However, candidates should note that this is a dynamic work environment and the successful candidate will be required to have a flexible approach to attendance and may be asked to stay away from home on occasion.

Fraud Investigation Service is committed to making reasonable adjustments to support disabled staff. Should the successful applicant require reasonable adjustments in the new job he/she must discuss and agree these with the vacancy holder who will undertake a workplace assessment, before accepting the job.

All applicants will be required to declare any past convictions, criminal findings, or police cautions, regardless of whether they are ‘spent’. You must also declare any disciplinary proceedings relating to previous employments. The disclosure of this information will not automatically disbar you from employment with FIS, but we need to be aware of any event or issue which could impinge on your credibility if questioned in court.

FIS may conduct background checks and any offer will be withdrawn if you fail to disclose any relevant material that causes conflict with you being able to complete the duties of the role.

Appointment will be conditional upon satisfactory conduct and discipline checks and security vetting. Candidates must live within reasonable daily travel as defined in HR guidance (HR59002).

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