Cloud Infrastructure & Server Senior Engineer

Advisory, Conciliation and Arbitration Service

Closing date: 24 Mar 2019

Reference number



£41,317 - £46,187


Senior Executive Officer
Grade 8

Contract type


Business area

Digital - Digital Data and Technology (DDaT)

Type of role

Information Technology

Working pattern



36 hours per week

Number of posts



London based, though other Acas office locations may be considered.
The post holder will on occasion be required to travel to other Acas offices and be available to undertake work out of hours as and when required to meet business needs, including possible addition to an Out of Hours on-call rota, which would be recompensed at standard Acas rates.

About the job

Job description

An Overview of the Organisation

We are Acas (Advisory, Conciliation and Arbitration Service). We're an independent public body that provides trusted guidance and best practice services to both employers and employees to help businesses flourish. And when things go wrong, our conciliators help to resolve disputes whether there's one person involved or a larger dispute that involves unions. We provide free and impartial information and advice to employers and employees on all aspects of workplace relations and employment law. We support good relationships between employers and employees which underpin business success

All the services provided by Acas are independent, impartial and confidential. An overview of Acas' full range of services is available here:

Acas is staffed by Civil Servants

The Directorate

Acas Digital Data and Technology (DDaT) are committed to continuously improving the digital and technology experience of everyone using Acas IT services. The Acas DDaT team is in place to work professionally with all stakeholders (suppliers, employers, employees and other government departments). Every member of the DDaT team represents the function, (regardless of their role) as ambassadors of DDaT when working in regional offices and are expected to demonstrate high standards of customer service and support to resolve local issues.

Core functions of the Directorate include project management, service transition and management, desktop management and implementing new digital technology services.

Acas is currently undergoing a five year period of transformation in which DDaT plays a significant part in delivery the transformation agenda.

Increasingly Acas DDaT’s remit involves working with multiple interdependent suppliers and adopting new digital capabilities whilst retiring older ones. Our work is fast paced to address the new challenges of Acas transformation and the emerging digital opportunities. Acas DDaT seeks to maximize opportunities, working with the streamlined Government Digital Service governance system.

This role sits within DDaT Service Delivery section.

Purpose of the role

Management of the Acas Azure platform and virtual server environment, including any remaining legacy on-premises infrastructure.

Main accountabilities

•Manage and resolve Incidents within agreed Service Levels, identify, manage and resolve Problems, support and manage required Changes through the DDaT Change Management process (using ITIL definitions);

•Identify and implement cloud based architecture that will improve existing applications and services;

•Drive and support system reliability, availability, scale, and performance activities, achieving agreed availability metrics using Continual Service Improvement;

•Proactively maintain, manage and improve monitoring and ongoing regular maintenance and checks, enabling issues to be identified before being reported by customers, avoiding business impacting system outages;

•Ensure that all infrastructure solutions follow security and compliance controls, including data sovereignty;

•Support project objectives; technically guide projects through to completion;

•Deliver cloud platform architecture documentation detailing how Azure infrastructure and platform services support the overall architecture;

•Manage, maintain, support and document the existing Windows Server estate as required, highlighting improvements where required;

•Maintain and advance technical skills and knowledge, keeping up to date with market trends and competitive insights and share within the Directorate.

The Person

The successful candidate will be able to demonstrate:

Essential Criteria:

Experience of managing a Microsoft Azure tenancy
Experience of Windows physical and virtual infrastructure management
Effective internal and external communication with stakeholders
ITIL v3/v2011 Foundation

Desirable Criteria:

Experience and knowledge of Amazon Web Services


•Working Together
•Making Effective Decisions
•Changing and Improving
•Delivering at Pace - (Tested at interview)
•Communicating and Influencing - (Tested at interview)



Civil Service pension schemes may be available for successful candidates.



On joining us, you would automatically become a member of the ‘ALPHA’ Pension Scheme, unless you choose the ‘partnership’ pension scheme (Civil Service Additional Voluntary Contribution (CSAVC) Scheme), or you can opt out.

If you already subscribe to a pension scheme, you may be able to transfer the benefits into the Civil Service Pension Scheme. Or, if you have been a member of the Civil Service pension arrangements before, you may be eligible for a different pension choice. Upon Joining, we would tell you about this.


On appointment, you will be entitled to 25 days paid annual leave rising to 30 days after 5 years’ service. You will also be entitled to 9 days paid privilege and public holidays a year (pro rata).


All new entrants to the Civil Service will be required to undertake a 6 months’ probation period.

Other benefits:


Tax Free Childcare is now in affect and will formally replace the childcare voucher scheme in October 2018. Under this new scheme the Government will pay £2 for every £8 parents pay their childcare provider. For further information please click here.

From on or after 4 October 2018 any move across the Civil Service may have implications on an employee’s ability to carry on claiming childcare vouchers.

Interest free season ticket loans (after 12 months’ satisfactory service)

We offer interest free loans for the purchase of season tickets, enabling you to get the best discount on your travel.

Cycle to work scheme

If you'd rather hire a bike and cycling equipment to travel to work, we offer a cycle scheme where the hire costs are deducted from your monthly salary. This leads to savings in tax and national insurance.

Employee Health

We offer workstation assessments and eye care vouchers for eye tests and/or spectacles for DSE use. We also provide an employee assistance programme which provides expertise and advice on health, wellbeing and lifestyle matters.


This post does not attract any relocation allowances.

Things you need to know


Successful candidates must pass a disclosure and barring security check.
Successful candidates must pass basic security checks.

Selection process details

Selection Process

The selection process is in two stages: initial sift, and for those candidates who successfully pass this stage will be invited to a blended interview to assess behaviours strengths and technical capability for the post.
Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.


Candidates in their probationary period are eligible to apply for vacancies within this department.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Contact point for applicants

Please submit your CV and a statement of suitability addressing how you meet the essential and desirable criteria and the first four of the listed behaviours above in no more than 2 sides of A4 to The remaining Behaviours - Delivering at Pace and Communicating and Influencing will be tested at interview. Candidates will also be required to deliver a 10 minute presentation, details of which will be provided at a later date.

Sift/interview dates and location

Interviews are likely to take place week commencing 1st April 2019.

Further information

Candidates wanting to know more about the post should contact:

Indy Panesar
T: 0330 109 3666

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