Administrative Officer

Advisory, Conciliation and Arbitration Service

Closing date: 22 Mar 2019

Reference number



£18,580 - £20,320


Administrative Officer
Grade 11

Contract type


Business area

Business Services - Delivery Training Team

Type of role

Administration / Corporate Support
Education and Training

Working pattern



37 hours per week

Number of posts



Acas Scotland, 151 West George Street, Glasgow, G2 2JJ

About the job

Job description

An Overview of the Organisation

We are Acas (Advisory, Conciliation and Arbitration Service). We're an independent public body that provides trusted guidance and best practice services to both employers and employees to help businesses flourish. And when things go wrong, our conciliators help to resolve disputes whether there's one person involved or a larger dispute that involves unions. We provide free and impartial information and advice to employers and employees on all aspects of workplace relations and employment law. We support good relationships between employers and employees which underpin business success

All the services provided by Acas are independent, impartial and confidential. An overview of Acas' full range of services is available here:

Acas is staffed by Civil Servants

Purpose of the role

Primarily to provide administrative support to the Delivery Training Team within Acas. The team consists of a Training Manager, six Trainers and a Knowledge Manager.

The Delivery Training Team provide operational training to staff within Acas, and are based throughout the country.

The role will also be part of a wider Business Support Team providing administrative support to other Acas functions.

To provide a speedy and efficient support service, focusing on:

• Speed and accuracy – paying attention to detail to ensure that a high standard of service is provided
• Maintaining a professional image when dealing with colleagues
• Keeping knowledge of systems and practices up to date

Main accountabilities

Key areas (areas that contribute significantly to the achievement of the job purpose):

To provide an effective and helpful service for all delivery directorate colleagues
• Respond to requests within agreed timescales and escalate urgent requests as necessary
• To provide effective support to Delivery Training Team and other colleagues, including preparation of training materials and servicing of training events, room set up and preparation of catering
• Liaising with admin colleagues in other Acas offices to arrange training at their premises
• Provision of joining instructions to delegates
• To adhere to policy and procedures in booking of staff travel, event venues, couriering of training materials and ordering of stationary using Government framework suppliers
• To adhere to GPC card holder policy and procedures
• Providing financial information and statistics on hotel expenditure
• Posting all new and updated training materials on Acas Intranet
• Administration of internal online training resources
• Liaison with the Training Manager on training evaluation and production of relevant reports
• Any other ad-hoc administrative support duties to the Delivery training team and wider directorate

Essential Skills and Experience:

• Competent use of Microsoft Word, Excel, Outlook, PowerPoint
• Ability to learn use of business related software packages
• Good written and oral communication skills
• Ability to work effectively as part of a team
• Ability to react quickly and adapt to changing tasks
• Ability to respond positively to constructive feedback


We'll assess you against these competencies during the selection process:

  • Collaborating and partnering
  • Building capability for all
  • Leading and communicating
  • Managing a quality service
  • Delivering at pace

Civil Service Competency Framework



Civil Service pension schemes may be available for successful candidates.


On joining us, you would automatically become a member of the ‘ALPHA’ Pension Scheme, unless you choose the ‘partnership’ pension scheme (Civil Service Additional Voluntary Contribution (CSAVC) Scheme), or you can opt out.

If you already subscribe to a pension scheme, you may be able to transfer the benefits into the Civil Service Pension Scheme. Or, if you have been a member of the Civil Service pension arrangements before, you may be eligible for a different pension choice. Upon Joining, we would tell you about this.

On appointment, you will be entitled to 25 days paid annual leave rising to 30 days after 5 years service. You will also be entitled to 9 days paid privilege and public holidays a year (pro rata).

All new entrants to the Civil Service will be required to undertake a 6 months’ probation period.

Other benefits

Tax Free Childcare is now in affect and will formally replace the childcare voucher scheme in October 2018. Under this new scheme the Government will pay £2 for every £8 parents pay their childcare provider. For further information please click here.

From on or after 4 October 2018 any move across the Civil Service may have implications on an employee’s ability to carry on claiming childcare vouchers.

Interest free season ticket loans (after 12 months’ satisfactory service)

We offer interest free loans for the purchase of season tickets, enabling you to get the best discount on your travel.

Cycle to work scheme
If you'd rather hire a bike and cycling equipment to travel to work, we offer a cycle scheme where the hire costs are deducted from your monthly salary. This leads to savings in tax and national insurance.

Employee Health
We offer workstation assessments and eye care vouchers for eye tests and/or spectacles for DSE use. We also provide an employee assistance programme which provides expertise and advice on health, wellbeing and lifestyle matters.


This post does not attract any relocation allowances.

Things you need to know


Successful candidates must pass a disclosure and barring security check.
Successful candidates must pass basic security checks.

Selection process details

This vacancy is using the Civil Service Competency Framework. Guidance on writing competency examples is available: A brief guide to competencies
Selection Process
Please complete application form part B in the form of short written statements addressing each competency listed above in no more than 250 words for each competency. The section on Essential criteria should also be completed in no more than 250 words.
Shortlisted candidates successful at sift stage will be invited to an interview to discuss their evidence, in order to establish that they possess the key competencies at a level appropriate for this post.
Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.


Candidates in their probationary period are eligible to apply for vacancies within this department.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Contact point for applicants

How to Apply:
Please submit your application form part A, part B with competency based evidence, equality monitoring form by email to: by 23:59 on Friday 22nd March 2019. Late applications will not be accepted.

Sift/interview dates and location

Interviews are likely to be held week commencing 1st April late 2019

Further information

Candidates wanting to know more about the post should contact Peter McGuigan: E: T: 0330 109 3739

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