Media Manager

Advisory, Conciliation and Arbitration Service

Closing date: 31 Mar 2019

Reference number



£33,205 - £37,542


Higher Executive Officer
Grade 9

Contract type


Business area

Other - Communications - Media/PR

Type of role

Communications / Marketing
Press Relations

Working pattern

Flexible working, Full-time


36 hours per week

Number of posts



Acas National, 22nd Floor, Euston Tower, London NW1 3JJ

About the job

Job description

An Overview of the Organisation

We are Acas (Advisory, Conciliation and Arbitration Service). We're an independent public body that provides trusted guidance and best practice services to both employers and employees to help businesses flourish. And when things go wrong, our conciliators help to resolve disputes whether there's one person involved or a larger dispute that involves unions. We provide free and impartial information and advice to employers and employees on all aspects of workplace relations and employment law. We support good relationships between employers and employees which underpin business success.

All the services provided by Acas are independent, impartial and confidential. An overview of Acas' full range of services is available here:

Acas is staffed by Civil Servants

The Directorate:

Are you an experienced press officer or journalist who would love the challenges involved in working for a busy national organisation? If you fancy offering media and PR advice to Acas’ top officials on reactive breaking stories and dealing with proactive PR campaigns then please read on!

Acas are workplace experts. We are well-known for dealing with large scale workplace disputes such as the junior doctors’ dispute or the London Underground dispute but we also provide trusted guidance and best practice services to both employers and employees to help businesses flourish.

Our guidance ranges from advice on zero hours contracts, how to deal with workplace bullying or the basics around workplace rights. Our services reach millions of people annually. We have over 800 staff based in 11 regional offices with a head office in central London.

If you value autonomy and control in a job and love to see your own creative ideas in action then the friendly communications team at Acas could be the right match for you.

If you get the job then you’ll be based in central London five days a week, working closely with colleagues in social media, marketing and internal communications.

Purpose of the role

Main accountabilities:

•Promoting Acas stories to the media
•Help to deliver a high quality reactive media handling service including regular monitoring of news stories, dealing with media queries and interview bids; contributing to and taking part in the out-of-hours duty rota.
•Advising and supporting regional colleagues on best practice in PR
•Creating and delivering effective external campaigns and evaluating results.
•Provide necessary additional support to the Senior Media Manager as required
•Coordinating the communication planning grid

The Person:

The successful candidate will be able to demonstrate:

Essential Criteria:

•Experience of working as a press officer or journalist
•Experience of writing press notices, press statements, lines to take and press packs and ensuring suitability for intended audience
•Good written and oral communication skills and ability to write clearly, concisely and accurately.
•Experience of evaluating work to report back on activity, and co-ordinating and producing reports against success criteria
•Self-starter who can work independently and prioritise and deliver to short deadlines in a busy work environment
•Experience of dealing with journalists and proactively selling in stories to the media
•Experience of advising senior officials on PR
•Experience of briefing officials on reactive media handling and interview bids
•Experience of producing a communications or media plan
•Experience of advising colleagues on an audience focused approach to communication including the best channels to reach people and how to identify key messages

Desirable Criteria:

•Experience of collaborating with different communication disciplines on campaign planning
•Experience of using press distribution and media database systems e.g. Gorkana or Precise
•Experience of handling social media channels and writing content for social media
•Experience of working with a planning grid

Professional skills competencies & behaviours

All candidates will be assessed against one Civil Service Behaviour and the four Government Communications Service (GCS) competencies at IO/HEO level for both core and press and media and the essential and desirable criteria.


We’ll assess you against these behaviours during the selection process:

•Delivering at pace


We’ll assess you against the four Government Communications Service (GCS) competencies during the selection process:

•Insight: core and press & media
•Ideas: core and press & media
•Implementation: core and press & media
•Impact: core and press & media



Civil Service pension schemes may be available for successful candidates.



On joining us, you would automatically become a member of the ‘ALPHA’ Pension Scheme, unless you choose the ‘partnership’ pension scheme (Civil Service Additional Voluntary Contribution (CSAVC) Scheme), or you can opt out.

If you already subscribe to a pension scheme, you may be able to transfer the benefits into the Civil Service Pension Scheme. Or, if you have been a member of the Civil Service pension arrangements before, you may be eligible for a different pension choice. Upon Joining, we would tell you about this.


On appointment, you will be entitled to 25 days paid annual leave rising to 30 days after 5 years service. You will also be entitled to 9 days paid privilege and public holidays a year (pro rata).


All new entrants to the Civil Service will be required to undertake a 6 months’ probation period.

Other benefits


Tax Free Childcare is now in affect and will formally replace the childcare voucher scheme in October 2018. Under this new scheme the Government will pay £2 for every £8 parents pay their childcare provider. For further information please click here.

From on or after 4 October 2018 any move across the Civil Service may have implications on an employee’s ability to carry on claiming childcare vouchers.

Interest free season ticket loans (after 12 months’ satisfactory service)

We offer interest free loans for the purchase of season tickets, enabling you to get the best discount on your travel.

Cycle to work scheme

If you'd rather hire a bike and cycling equipment to travel to work, we offer a cycle scheme where the hire costs are deducted from your monthly salary. This leads to savings in tax and national insurance.

Employee Health
We offer workstation assessments and eye care vouchers for eye tests and/or spectacles for DSE use. We also provide an employee assistance programme which provides expertise and advice on health, wellbeing and lifestyle matters.


This post does not attract any relocation allowances.

Things you need to know


Successful candidates must pass a disclosure and barring security check.
Successful candidates must pass basic security checks.

Selection process details

Selection Process

The selection process is in two stages: an initial sift of applications received and then a competency based interview for those who have successfully passed the initial sift.

There may also be an exercise process as part of the interview, details of which would be made available to candidates who have passed the sift stage.

Suitable candidates that pass the interview but are not offered the post will be added to a waiting list and will be considered for vacancies in the future.

Feedback will only be provided if you attend an interview or assessment.

The Application Process

To apply for this position, please submit a CV and a personal statement of a maximum of 1500 words setting out how you consider your personal skills, qualities and experience, match the requirements as detailed in the job description. You will also need to address the behaviours and technical skills for this role.

We would strongly recommend that you use sub headings for each of the behaviour and technical skill competencies within your personal statement.

Please read through the descriptions for the success profile behaviours and competency frameworks attached before you start your application.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.


Candidates in their probationary period are eligible to apply for vacancies within this department.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Contact point for applicants

Please submit your CV, personal statement and Diversity monitoring form to: by Sunday 31st March 2019 at 23:59pm. Late applications will not be accepted.

Successful candidates will then be invited to interview on a date to be notified.

Offers will be conditional upon references and ‘baseline’ security checks.

Sift/interview dates and location

Interview will be held week commencing 8th April 2019

Further information

Candidates wanting to know more about the post should contact Shumon Ali-Rahman on 0330 109 3642 or email:

Share this page