Senior User Researcher

Government Digital Service

Closing date: 31 Mar 2019

Reference number



(negotiable depending on experience) - Internal loan Ts &Cs apply for Civil Service applicants


Grade 7
Cabinet Office Band

Contract type


Business area


Type of role

Information Technology

Working pattern

Flexible working, Full-time, Job share, Part-time




The White Chapel Building, Aldgate East, London, E1 8QS

About the job

Job description


GDS is helping to redefine how a modern government should serve its citizens. Our work is cutting-edge and award-winning. It is improving the lives of millions of people.

We build and run world-class public services for the digital age. We work in small, agile teams of developers, designers and content specialists. Users always come first and everything we do should meet their needs.

We run government’s online home, GOV.UK, which is visited 3 million times a day. We’re delivering GOV.UK Verify, a new way to prove who you are online. We’re building platforms to make transformation easier for departments - things like GOV.UK Pay, the government payment service and GOV.UK Notify, which keeps people up to date with the status of their interaction with government. This is just some of what we do.

We work for the whole population. And we can only do that by being an inclusive, diverse organisation. We work hard to maintain an open, positive working culture and we were recently named as one of the Top 100 Best Employers for Race by Business in the Community.

You can keep up-to-date with our work on the GDS Blog.

The role
User Researchers are key figures in the teams that design and deliver services. They help their teams develop a deep understanding of the people - citizens, businesses or government colleagues - who use a service. Their findings allow their teams to design and build better services more quickly and at lower cost and risk. And to continuously improve services, based on data and evidence.

As a Senior User Researcher you will plan and lead user research activities on larger teams and more complex services. You will build user centred practices in new teams, and align user research activities with wider plans to inform service proposition. You may supervise and develop other user researchers to assure and improve research practice.

**For further details about the key responsibilities for both roles and the civil service behaviours, please refer to the attached job descriptions.**



Civil Service pension schemes may be available for successful candidates.


● Flexible working
● Tax free child care scheme
● Play scheme assistance for childcare during school holidays
● In-Year bonus scheme
● Recognition vouchers
● Eyecare vouchers
● Give as you earn (charity donations through payroll)
● Season ticket loan
● Off road secure bike parking (subject to availability)

Things you need to know


Successful candidates must pass a disclosure and barring security check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

Selection process details

During the selection process, we'll use the civil service Success Profiles framework to help us structure interview questions. There may also be technical tests or a presentation exercise and we will provide you with more details prior to the interview.
Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.


Candidates in their probationary period are eligible to apply for vacancies within this department.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Sift/interview dates and location

Here's an indication of the dates we're aiming for but these may change due to number of unforeseen reasons so please bear with us.

CV sift date: 01/04/2019
Interviews from: 08/04/2019

Interview location: The White Chapel Building, Aldgate East, London, E1 8QS

Further information

Office Location:
The White Chapel Building, Aldgate East, London, E1 8QS

Security and Immigration checks

If you're applying for a role requiring security clearance please be aware that foreign or dual nationality is not an automatic bar. However certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK.

Selection process details
During the selection process, we will make use of the civil service Success Profiles framework, as well as technical tests and interview questions to guide our selection of candidates.

Contact point for applicants
For further information regarding this role please contact

Note for Civil Servants - Existing staff and Civil Servants should note that, if successful, their salary on appointment would normally be determined by applying the Cabinet Office usual salary progression rules. If the appointment is on level transfer your substantive salary (excluding any allowances) will remain unchanged (unless it exceeds the maximum stated within the Cabinet Office pay band) and unless the successful candidate's current salary is below the relevant Cabinet Office grade minimum. If the appointment is on temporary or substantive promotion the successful candidate's salary will be increased by the appropriate promotion percentage or moved to the minimum of the relevant Cabinet Office grade minimum, whichever is the greater.

Note for all Applicants - You should normally have been resident in the United Kingdom for at least 3 years and in some cases 5 or even 10 years preceding your application due to the requirement to have a checkable history for security vetting purposes. If you answer 'No' to the questions regarding nationality then it is unlikely your application will be pursued. If you are unsure as to your eligibility on any of these points, please contact for clarification or advice.

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