User Researcher

Department for Transport

Closing date: 13 May 2019

Reference number



£29,832 - £36,880


Higher Executive Officer

Contract type


Business area

Other - Digital Service

Type of role

Information Technology
Market Research

Working pattern

Flexible working, Full-time, Job share, Part-time



Number of posts



London or Hastings

About the job

Job description

Do you have excellent interpersonal skills and enjoy creating new, positive working relationships?

Do you enjoy providing a valuable service that benefits others?

Are you interested in a people-centred role within the public sector?

If so, we want to hear from you.

We are looking for a User Researcher (UR) to join our Digital Services (DS) Team. You will be responsible for planning and conducting UR within the Department for Transport (DfT), gathering user experience insights from throughout the Department from a variety of partners.

This is a people centred role and will typically suit individuals with superb social/ interpersonal skills.

You will be actively involved with the UR Manager and the rest of the growing UR team, and have the chance to create positive working relationships across the DfT.

Role responsibilities include but are not limited to;

• Scoping, crafting and carrying out UR.

• Aligning UR with Departmental plans and embedding practices across the Department.

• Analysing UR data and producing insights to inform business and technology decisions.

• Helping to prioritise and coordinate user experience needs.

• Resolving any potential conflicts between user and experience requirements.

• Explaining the costs and benefits of UR activities and advising on the risks resulting from poor user experience.

Please refer to the attached Role Profile on the bottom of the advert for full role responsibilities.

About you

We are looking for a confident communicator who holds some understanding of and experience using UR methods. You will be a diligent individual with an eye for detail and analytics who will have responsibility for choosing appropriate methods for the right scenario and executing them confidently and effectively.

You will love working as part of multidisciplinary teams using an agile methodology and will enjoy investing time to generate a common focus and genuine team spirit. You are a strong advocate for change and continuous improvement and someone who handles change well and can adapt easily to changing environments. We need someone with good communication skills and the confidence to provide mentorship and robust recommendations to internal and external colleagues and stakeholders. Your engagement and relationship building skills will enable you to influence and challenge at all levels.

About us

We are part of the Department for Transport (DfT). DfT is a great place to work, and our ‘one team’ approach really makes a difference. We value our staff and that’s why we’re committed to nurturing an inclusive environment across the Department.

You’ll be part of an innovative organisation that invests in all our people, ensuring we have the diverse skills to deliver transport that moves Britain ahead now and into the future.

Find out more about what it's like working at the Department for Transport.

DfT has been recognised for its leadership on workplace gender equality by being included in The Times Top 50 Employers for Women 2017.

DfT’s inclusion is recognition of our commitment to make the Department a great place to work through our culture of equality and inclusivity and the great strides we’ve made to raise the number of women in senior positions.


We'll assess you against these behaviours during the selection process:

  • Communicating and Influencing
  • Working Together
  • Managing a Quality Service
  • Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

  • Research Skills
  • Analysis & Synthesis
  • User-Centred & Agile Practices
  • Strategic Insight



Civil Service pension schemes may be available for successful candidates.


Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.

Things you need to know


Successful candidates must pass basic security checks.

Nationality statement

Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules.

If you're applying for a role requiring security clearance please be aware that foreign or dual nationality is not an automatic bar. However certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths, Experience and Technical skills.
When considering applying please look at how your experience relates to the role, please tailor your CV and Personal Statement to reflect the role and the essential skills/ criteria described in Role Profile.

The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity. For further information on Success Profiles please click here.
You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within.

The selection process will be designed specifically for the role. As a result, your assessment could include:

• An interview with one or more exercises

The interview may consist of a range of question types which could include questions about your strengths or how you would respond in any given situation, as well as specific examples of things you have done. You may also be asked to sit a written assessment or present on a particular topic.

Your interview may consist of a range of question types. These may include questions about:

• What energises and motivates you

• How you would manage situations relevant to the role

• Your previous experience

• Your professional skills and knowledge

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.


Candidates in their probationary period are eligible to apply for vacancies within this department.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Contact point for applicants

For more info, please contact Natasha Davies at

Sift/interview dates and location

The sift is due to take place w/c 13th May 2019.

Interviews/assessments are likely to be held w/c 3rd June 2019.

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.

If successful and transferring from another Government Department a security check may be carried out.

Further information

We have adopted anonymised recruitment. This means that your name, date of birth and other personal details will not be seen by the sift panel.

We may hold a merit list for up to twelve months. During this time, if a similar role is identified and you have been placed on the merit list you may be considered for the post. Within the merit list period, your application form and selection information may be shared across the department and its agencies.

Please see attached candidate notes for further information about our recruitment process.

Reasonable adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional

Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact

Government Recruitment Services via email:

If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission:
Click here to visit Civil Service Commission

Any move to the Department for Transport (DfT) will mean you will no longer be able to carry on claiming childcare vouchers.

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