User Experience Researcher

The National Archives

Closing date: 25 Apr 2019

Reference number





Higher Executive Officer

Contract type


Business area

Digital - Digital Services

Type of role


Working pattern

Flexible working, Full-time, Job share



Number of posts



Kew, Richmond, Surrey TW9 4DU

About the job

Job description

What will the future know of today? Archives are the homes for our collective memories. Your work will ensure that The National Archives’ records are accessible to the next generation of citizens, researchers and historians.

Archives matter.

About the role
We're looking for a motivated and talented user experience researcher to join our Digital Services Team. Are you a dedicated UX practitioner who is excited at the thought of working with us as we strive to create world-class services here at The National Archives in Kew?
If so, this could be the role for you.

Working within a 40-strong multidisciplinary, Agile team within Digital Services, this role has opened at an exciting time for The National Archives. With a new brand being launched as well as a new digital strategy and refreshed purpose, never has it been a more exciting time to join The National Archives!

About you
You will be passionate about UX research and driven to help create the best experience possible for users of The National Archives.

As you will be working within Agile product teams and with internal/external users, you will have excellent social and communication skills.

This is an opportunity to work with committed and talented developers, designers, archivists and researchers who share a passion for creating high quality, user-focused digital services for a range of audiences. You will be an advocate for our users, for usability and accessibility of our systems, and have experience of the standards that web services should meet.

Join us here in beautiful Kew, just 10 minutes’ walk from the Overground and Underground stations, and you can expect an excellent range of benefits, including a pension, the option of flexible working, and discounts with some local businesses. We support your wellbeing and development with training, on-site therapists such as massage, as well as fitness classes, an on-site gym, restaurant, shop and staff bar. We also have free entry to Kew Gardens and other museums and exhibits.

To submit your application please click the 'Apply now' button on this page. You will be asked to upload a CV and statement of suitability. In your statement of suitability please explain how you meet each of the essential criteria below. You may draw on knowledge, skills, abilities, experience gained from paid work, domestic responsibilities, education, leisure interests and voluntary activities. Please note selection for interview will largely be based on the information you provide in this section.

Please remove any details that could identify you, from the CV and Statement of Suitability


• Demonstrable knowledge of and passion for user-centred design practices for web, digital services or software development.
• Experience of designing, facilitating and analysing a wide range of qualitative and quantitative user research methods based on an understanding of the strengths and limitations of different research methods.
• Proven experience of presenting user research findings in a wide variety of formats and contexts.
• Strong critical thinking and problem solving skills with the ability to see the bigger picture and translate business issues and needs into relevant, actionable research plans and objectives.
• Knowledge of accessibility guidelines and how to ensure that digital services are accessible to all users.
• Experience of working within an Agile environment using SCRUM, and experience of the full software development lifecycle.

Full job description attached (see below)



Civil Service pension schemes may be available for successful candidates.


Generous benefits package, including pension, sports and social club facilities, onsite gym, subsidised staff restaurant and opportunities for training and development

Things you need to know


Successful candidates must pass basic security checks.

Selection process details

In the event of a second sift the following desirable criteria may be taken into consideration:


• Experience of designing and facilitating workshops.
• Qualification or relevant experience in a related field such as Human-Computer Interaction Design.

Please provide any relevant information relating to the desirable criteria in your statement of suitability.
Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Contact point for applicants

For further information please contact the Recruitment Team on 0208 392 5203 or

Sift/interview dates and location

To be confirmed

Further information

Reasonable adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:
• Contact The National Archives via as soon as possible before the closing date to discuss your needs

• Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact
The National Archives via email:
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission at


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