DE&S Service Delivery Manager / Operations Manager

Ministry of Defence

Closing date: 21 Jul 2019

Reference number



£30,000 pa. (plus benefits) - £41,000 pa. (plus benefits)


Professional II

Contract type


Business area

Defence Equipment & Support - iLog

Type of role


Working pattern

Flexible working, Full-time, Job share, Part-time


37 hours per week

Number of posts



RAF Henlow, Hitchin, SG16 6DN

About the job

Job description

The force behind the armed forces, DE&S is a highly specialised, arms-length body of the Ministry of Defence, operating with a budget of £178 billion over the next 10 years. From the procurement of fighter jets and aircraft carriers to the provision of food and clothes, we ensure the armed forces have the equipment and support they need to carry out their operations at home and abroad. We employ over 11,000 talented Civil Servants and military personnel (supported by contractors from the private sector) across more than 150 locations around the world.

Our Integrated Logistics (iLog) function is responsible for the development, management and delivery of new and/or in-service support. The iLog function has professionals whose expertise includes: service delivery management; Integrated Logistic support (ILS), supply chain management; transport/movement; storekeeping/warehouse operations.

We have two exciting new opportunities to join the organisation based at RAF Henlow. One opportunity is within our Air Traffic Control Team and the other is in our Radomes, Structures & Antennas Team. By joining DE&S in either of these roles, you will join a community within the organisation who manage multi-disciplinary teams to efficiently deliver ‘business as usual’ products or services. These in turn contribute to the sustainment and improvement of platforms and equipment used by the Armed Forces.

Based at Henlow, you will work with combined teams of military and civilian staff to manage the integrated and coordinated effort to support platforms and equipment used by the armed forces - working collaboratively with a range of stakeholders to ensure service delivery through life. Whilst based at Henlow, there will also be some additional travel to other sites including RAF Spadeadam and the DIO site at Sutton Coldfield. There will also be occasional requirements to travel abroad to support on projects with overseas based equipment. DE&S HQ is based in Bristol and as such occasional travel to Bristol will likely be necessary for business purposes.

Supporting the delivery of the service in accordance with customer agreements by utilising demand, supply and project management skills and techniques you will help deliver outcomes including identifying risks and mitigating actions whilst engaging with stakeholders. Your approach will be to listen, understand and respect the value of different views, ideas and ways of working to make on-going improvements to delivery.

With a Continual Improvement (CI) mind-set you will challenge the status quo to continually drive for improved quality by using the appropriate tools to monitor, forecast and report the costs of service.

In either of these positions, you will be have direct line management responsibility for a team of military and civilian staff and be expected to work with a wide range of internal and external stakeholders.

You will proactively seek information, resources and support from others outside of your own immediate team in order to help achieve the results required. Regularly reviewing the requirements will be the norm to ensure successful on-going improvements based on the information gathered. You will need to recognise when deliverables and/or services are not being delivered to the required level of quality or standard and you will need to take appropriate action.

In your CV, you will be able to demonstrate experience of working and managing within the following fields: Operations Management, Project Management, Supply Chain Management, Engineering, Finance/Accounting, ILS, or Commercial.

You will be able to demonstrate strong stakeholder engagement skills & delivery management/leadership responsibilities.

It is highly desirable that you will have specific experience related to radomes, masts, ground to air communications or radios. It would also be beneficial if you hold a NEBOSH or similar construction H&S qualification.

Whilst these posts are SC level clearance, please be advised that you may be required to undertake DV clearance once in post.

Please note that you may be considered for similar positions at the level below the advertised role.



Civil Service pension schemes may be available for successful candidates.


We’ve created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, alongside opportunities to help you grow and progress throughout your career – and a choice of benefits to suit your lifestyle.

Find out more about what we offer by clicking 'The Little Book of Big Benefits' booklet PDF at bottom of this page.


This post is not eligible for relocation allowances.

Things you need to know


Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

Nationality statement

Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules.

If you're applying for a role requiring security clearance please be aware that foreign or dual nationality is not an automatic bar. However certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK.

Selection process details

Further to the Nationality Statement above, certain posts may have security limitations which could affect those who have restrictions placed upon their United Kingdom Security Vetting Clearance.

Simply click on the link to apply and submit your application with your CV which demonstrates:

• Key achievements
• Career history
• Applied skills, knowledge and experience
• Qualifications

Next steps: We’ll review your CV to see if your qualifications and experience are a good match for the role. If you’re successful, we’ll invite you to an interview so you can meet us and discuss your CV & career history and to ensure you demonstrate 'The DE&S Way' Behaviours (see link at bottom of advert).
Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.


Candidates in their probationary period are eligible to apply for vacancies within this department.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Contact point for applicants

John Abbott- DE&S Recruiter would welcome the opportunity to discuss the post with you at any point during the application process.

Please email for further information.

Sift/interview dates and location

If you are invited for interview this will be CV based.

Interviews will take place at the Petroleum Centre, West Moors W/C 29th July

Further information

Candidates should be aware that, under the Defence Estate Optimisation Strategy, RAF Henlow has been identified as a site for release. Further information will be made available as it becomes available.

Please see the MOD Privacy Notice which describes how we will use your personal data, explains your rights and gives you information you are entitled to under Data Protection legislation.

Please note that the advertised salary is payable for full time advertised hours, if you wish to work less than the advertised hours it will be on a pro rata basis. Starting pay may differ depending on qualifications, experience and specific role requirements (external candidates only). The Civil Service cannot offer a salary higher than the one advertised.

For internal candidates (DE&S and SDA only), if you are successful for a role at your current level, then your basic salary will not change. If you are currently at a level lower than the role advertised and found successful then your salary will increase to the higher of 85% of the top of the advertised range or a 10% increase in your current base pay.

We don’t offer visa sponsorships for roles under the UK Government’s Right to Work scheme. Applications from Nationals from outside of the UK or the European Economic Area (EEA - who attend an interview are required to provide original documents proof of their existing entitlement to work in the UK in their own right (i.e. not sponsored by their current employer). Examples of documents can be found on the Right to Work (linked below).

All employees joining DE&S or SDA who are new to the Civil Service will be subject to a 6 month probation period effective from the employment start date.

If you are successful at interview but not the appointed candidate, you will be placed on the reserve list for 12 months from date of interview. Please note that reserve lists may be split within a campaign by location required, Domain or niche position requirements. If you are offered a position from a reserve list, the terms and conditions that apply at point of offer will be applicable.

The following is only applicable to existing MOD, DE&S and SDA employees:
Some of the MOD’s Terms and Conditions of Service (TACOS) changed from 3rd February 2014. The TACOS changes will apply to Broader Banded and Skill Zone staff who are new recruits to the MOD or who are appointed to a post on substantive promotion, progression or advancement. Please consult the attached document ‘TACOS 2014 Guidance’ for more information.

In the unlikely event you feel that your application has not been treated in accordance with the Commissioners’ Recruitment Principles and you wish to make a complaint you should in the first instance, contact the DE&S Recruitment Office on If you are not satisfied with the response you receive from the department you can contact the Civil Service Commission

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