Good Practice Services Trainer

Advisory, Conciliation and Arbitration Service

Closing date: 29 Jul 2019

Reference number



£29,055 - £33,392


Higher Executive Officer
Grade 9

Contract type

Fixed Term

Length of employment

12 months

Business area


Type of role

Education and Training

Working pattern


Number of posts



The Cube, 123 Albion Street, Leeds, LS2 8ER

About the job


Acas trainers and advisers are workplace experts and provide down to earth advice and practical solutions. We are impartial, working with both employers and employees to improve working life. Acas services are tried and tested based on practical experience in the workplace we have over thirty years' experience in promoting good employment relations practice. Our trainers bring a wealth of experience in providing practical hands-on solutions. Our services are flexible, cost effective and can be tailored to employer needs and our network of regional offices offer specialist knowledge of local economies and local needs.

The role requires extensive travel around the Yorkshire and Humber region and occasionally countrywide; you must be able to attend our office in Leeds on a regular basis.

Job description

Main accountabilities

The post forms an integral part of the Advisory and Good Practice Services Team, reporting to the Grade 8 Training Manager.

Main Duties

• Deliver Acas Open Access Events, Workplace Training, Chargeable and Non-Chargeable Talks at various locations around the region. Training sessions will be on a range of topics including employment relations best practice, individual rights and equality.
• Develop and update bespoke training materials in line with customer needs to be delivered in the workplace.
• Undertake Business Development activities and identify/take advantage of all opportunities to raise the profile and reputation of Acas; including the identification of and participation in appropriate networking opportunities.
• Ensure that customer feedback forms are promptly sent to the research contractor and monitor customer satisfaction of external training events
• Provide advice and guidance to organisations on employment legislation and good practice.
• Contribute to the overall strategy and planning of the Area Training Team, encouraging innovation and an entrepreneurial approach.
• Work with the regional publicity manager to draft invitations, arrange venues and carry marketing.
• Ensure all operational activity is promptly and accurately recorded on EARS.

Liaison with colleagues including:-

• Promoting GPS activity both internally and externally via various communications methods including social media channels.
• Delivering an advisory service in response to referrals, as requested via phone calls and visits to customers and ensuring that these referrals are actioned within the SLA time frames.
• Liaise with the Customer Services Team on all matters relating to events and chargeable activities delivered, including invoicing and debtor procedures.
• Liaising regularly with Business Support colleagues to ensure all GPS events run smoothly.


The role is challenging, but exciting. You will have considerable autonomy, but also significant responsibility. We demand the highest standards of integrity and professionalism from our staff and you will join us with an established ambition to develop yourself.


We'll assess you against these behaviours during the selection process:

  • Communicating and Influencing
  • Developing Self and Others
  • Delivering at Pace
  • Managing a Quality Service



Terms and Conditions

For further information on Acas’ Terms and Conditions, please visit:

Things you need to know


Successful candidates must pass a disclosure and barring security check.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours.
The criteria being assessed at level 3 of the success profiles framework includes:

• Behaviours - the actions and activities that people do which result in effective performance in a job.
• Experience - the knowledge or mastery of an activity or subject gained through involvement in or exposure to it.

Selection process

Please submit a CV and a statement of suitability addressing the behaviours listed (not more than 2 sides of A4) for the role.

How to apply:

Please submit your application and diversity monitoring form by email to:

Candidates successful at sift stage will be invited to a blended interview which will also include a ten minute presentation on:

“Building and maintaining customer and stakeholder relationships”

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Contact point for applicants

Name : Kay Newton
Email :

Further information

If you feel your application has not been treated in accordance with the Code and you wish to make a complaint, you should contact us on in the first instance. If you are not satisfied with the response you receive from us, you can contact the Civil Service Commission.

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