Senior Adviser/ Collective Conciliator

Advisory, Conciliation and Arbitration Service

Closing date: 28 Jul 2019

Reference number



£37,167 - £42,037


Senior Executive Officer
Grade 8

Contract type


Length of employment

12 months with a view to go permanent dependent on business requirments

Business area


Type of role

Conflict Advisers
Education and Training
Human Resources

Working pattern


Number of posts



Victoria Square House, Victoria Square, Birmingham, B2 4AJ.

About the job


Purpose of the role

To make working life better.

To contribute to the effectiveness and productivity of organisations through improved employment relations. This will include diagnostic work, development of projects and training, mediation and training of in-house mediators and trade union related disputes.

In West Midlands, this includes unique opportunities to build relationships with both small businesses and large corporate clients in consultancy type role.

Based in the Acas Birmingham office, covering all of West Midlands region with potential for occasional travel across the country. Due to the wide geographical spread of the area and the requirement to visit organisations at their premises, you will need a current driving licence and be willing to travel. You will be expected to undertake some out-of-hours working to meet client needs, so working days of varying lengths are likely. The successful individual may be required to work across any of the areas of Acas business.

This post is a full-time temporary position for 12 months after which time the post will be reviewed and either terminated, extended or converted to permanent, depending on all relevant factors, including individual performance, the external business environment, and internal business requirements.

Job description

Main accountabilities

• To deliver workplace solutions (including diagnostics, problem-solving projects and training) in accordance with the Area business plan and individual targets.
• To work, as required, on development of Acas' business and impact across the region.
• To help develop new products in line with legislation changes and market needs.
• To provide Collective Conciliation (resolution of collective disputes) as and when required.
• To develop and maintain relationships with Trades Unions' full time officers and HR leaders in the relevant area.
• To contribute positively to the work of the customer delivery team in the Area, in particular supporting the trainers.


Senior Adviser Objectives:

1. To make a proportionate personal contribution to the income and service delivery targets of Acas West Midlands
2. To promote and develop relationships with organisations, key stakeholders and delivery partners.
3. To maintain and improve the quality of our service delivery standards.

In this role you will work to promote and facilitate good employment relations in a wide variety of workplaces. The issues will be fascinating, but also complex and sometimes emotive for all concerned.

You will already have significant experience of one or more of the following: business /management; human resources; complex negotiations, Equality, Diversity and Inclusion, Job Evaluation and/or employment relations. You will enjoy the challenge of quickly establishing credibility with employers, employees and their representatives. Membership of or working towards membership of CIPD or other relevant professional organisation is also desirable. Although you do not need to be legally qualified, a general understanding of employment legislation is desirable.

You will be comfortable with taking personal responsibility for developing your own business area, presenting, designing and delivering facilitated problem solving workshops, training and leading change.

The role requires extensive travel around the West Midlands and occasionally countrywide; you must be able to attend our office in Birmingham on a regular basis.

The role is challenging, but exciting. You will have considerable autonomy, but also significant responsibility. We seek the highest standards of integrity and professionalism and you will join us with an established ambition to develop yourself.


We'll assess you against these behaviours during the selection process:

  • Communicating and Influencing
  • Seeing the Big Picture
  • Working Together
  • Making Effective Decisions



Terms and Conditions

For further information on Acas’ Terms and Conditions, please visit:

Things you need to know


Successful candidates must pass a disclosure and barring security check.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours.
The criteria being assessed at level 3 of the success profiles includes:

• Behaviours - the actions and activities that people do which result in effective performance in a job.
• Strengths - the things we do regularly, do well and that motivate us.
• Experience - the knowledge or mastery of an activity or subject gained through involvement in or exposure to it.

Selection process

Please submit your CV and statement of suitability addressing the 4 behaviours and the experience listed in no more than 1000 words.

Candidates successful at sift stage will be invited to a blended interview which will include behaviours and strength based questions and additionally a ten minute presentation.

How to apply:

Please submit your application and Diversity monitoring form to: George Broxton -

You can also contact George Broxton if you require any further information about the role.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Contact point for applicants

Name : George Broxton
Email :

Further information

If you feel your application has not been treated in accordance with the Code and you wish to make a complaint, you should contact us on in the first instance. If you are not satisfied with the response you receive from us, you can contact the Civil Service Commission.

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