Senior Engineer (Applications Operations) SAS

HM Revenue and Customs

Closing date: 25 Aug 2019

Reference number





Senior Executive Officer

Contract type

Fixed Term

Length of employment

2 Years

Business area

HMRC - CCG - Other, Data & Analytics

Type of role

Information Technology

Working pattern

Flexible working, Full-time

Number of posts




About the job


The digital revolution HMRC is going through is unparalleled across Government and will not only radically improve services for over 60 million customers in the UK, offering them first-class online services – accessible anytime, anywhere - but will also fundamentally change the way the organisation works.

HMRC has one of the UK’s largest IT estates ranging from ‘state of the art’ data analytics platforms to complex legacy systems. The breadth, variety and complexity of these systems and the business processes they support are on a scale rarely seen in other global organisations. With the right people on-board, we will deliver some of the most exciting technological change programmes ever undertaken in the UK.

Accountable for all Data & Analytics Services across the entire HMRC IT estate, Data & Analytics is at the heart of HMRC’s ambitious digital transformation and cutting-edge innovation. Data & Analytics was set up just over 2 years ago in response to HMRC's desire to take control of building and running its critical data capabilities in complex and multi-sourced environments. This is a fantastic time to get involved and join us on our mission.

Data & Analytics provides services supporting agile project delivery and provides live service support to all analytical services, including HMRC’s next generation data analytics platform. Data & Analytics has grown significantly over the last 24 months from little over a dozen people to nearly 200 people, but is yet to see its biggest growth in 19/20, driven by a maturing operating model, increased demands for services, and a focus on building internal capability.

Job description

You will be responsible for code deployment and coordinating change-based activities such as taking services live. Depending on the complexity, size of a project and the likely impact it will have on the business, you may manage and maintain certain aspects of an application.

You will demonstrate good oral and written communication skills, have a thorough knowledge of business and technical aspects of the application(s), and the hardware and software environment in which they run. Have a thorough knowledge of information systems development processes or networks or other skill areas which are relevant to the role and the applications to be supported.

As a Senior Engineer you will have the following responsibilities:

• You will manage and support a large virtualised SAS estate.
• Administer a complex multi-tenant landscape.
• Support the on premise SAS Grid environment at v9.4 including SAS Base, Enterprise Miner and Visual Analytics.
• Support the newly installed SAS Grid and VIYA environment on AWS Cloud.
• Have responsibility for the configuration and ongoing support of SAS multi-tenancy environments covering Production, Pre-production and Development.
• Ensure that service performance continues to meet the business needs.
• Share knowledge and skills, helping the wider team to develop best practice.
• Work closely with SAS, making product and feature enhancement requests.
• Work closely with SAS in carrying out regular health checks on HMRC SAS services.
• Monitor for pre-emptive and reactive maintenance and issue resolution.


Essential Criteria

It is essential that you have experience of the following:

• Working in a Large Scale Enterprise environment.
• Working knowledge of SAS.
• Ability to acquire and retian new technical knowledge in a short timeframe.

Desirable skills include:

• SAS Visual Analytics.
• Experience in relevant associated technology, RHEL, PostgreSQL.
• Experience in installation and deployment of SAS solutions.
• Monitoring and troubleshooting SAS services.
• Confidence in providing technical advice and support. within your team and the wider SAS user community.
• Managing and maintaining SAS Schedules.
• Troubleshooting the SAS environment, and batch jobs.
• Working within Business Intelligence solutions.
• Awareness of Hadoop
• Confluence, Jira.



• Access to learning and development tailored to your role
• A working environment that supports a range of flexible working options
• A working culture which encourages inclusion and diversity
• A civil service pension

If you are applying for a role in an office within a regional centre location or a transitional or specialist site, then the following may apply: Daily Travel Assistance will be available for this role, provided the successful applicant is a current HMRC employee and meets the eligibility requirements outlined in the department’s Daily Travel Assistance guidance.

Things you need to know


Successful candidates must pass a disclosure and barring security check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

Selection process details

During the selection process you will be sifted on your CV and personal statement. You will be expected to demonstrate how you meet the essential criteria detailed in the personal statement guidance.

If you are successful at the sift stage you will be invited to attend an interview.

Feedback will only be supplied if you attend an Interview

Successful OGD candidates will be brought across to HMRC on a loan basis for the duration of the role (up to 2 years) at the end of the contract you will return to your home department.
If you are interested in this role please ensure you have the permission to take up the loan from your Home Department before applying

In November 2015, HMRC announced the next step in our ten-year modernisation programme to create a tax authority fit for the future, committing to high-quality jobs and the creation of new regional centres serving every region and nation in the UK. We set out our plans to consolidate into 13 large, modern offices, equipped with the digital infrastructure and training facilities needed to build a more highly-skilled workforce.

These offices will be located in Glasgow, Edinburgh, Belfast, Newcastle, Leeds, Liverpool, Manchester, Nottingham, Birmingham, Bristol, Cardiff, Croydon and Stratford.

There will also be a small number of specialist sites, where the work cannot be done anywhere else, in Gartcosh (near Glasgow), Telford, Ipswich, Worthing and Dover, as well as our headquarters in central London. In addition, our Welsh language service has people in specialist roles located in Porthmadog, as well as Cardiff.
If you are recruited into an office that is not one of these locations, you will be expected, subject to HMRC’s applicable policies, to move to one of these locations in the future. In some cases this will be via a transitional site.

If you are not a current civil servant, you will not be eligible for financial assistance for your move to the regional centre or a transitional or specialist site.

If you are a current HMRC employee and you joined HMRC through an advert that was advertised on or after 11/01/2017, you will not be eligible for financial assistance for your move to the regional centre or a transitional or specialist site. This is in line with the terms of your original appointment to HMRC.

For more information please contact the vacancy holder.

Any move to HM Revenue and Customs (HMRC) will mean you will no longer be able to carry on claiming childcare vouchers.

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement this will be tested as part of the selection process.

Some of HMRC Terms and Conditions of employment changed on 1st May 2013, these will apply to people who are new recruits to HMRC or who take a new job in HMRC on promotion. The document attached to this advertisement provides more information on the changes we made, please note this is not a full list of HMRC's terms and conditions. If you need to discuss how these changes might affect you, please contact the vacancy holder. For further information on terms and conditions please visit


If you are currently working for an OGD and would like to consider the impact on your pay when joining HMRC, please see the attached document "Pay on Transfer from OGD" for further information.

Security update
As part of this, successful candidates must pass a disclosure and barring security check. Please note that HMRC have an exemption under the Rehabilitation of Offenders Act 1974, which enables us to make enquiries about both unspent and spent convictions.
If you are successful and transferring from another Government Department, we will carry out a check of your identity, nationality, and immigration status (including the right to work in the UK) and a criminal record check before confirming your appointment

Reasonable adjustment
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
• Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs

• Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Contact point for applicants

Job contact :
Name :
Email :
Telephone :  03000576217
Recruitment team :
Email :

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel a department has breached the requirement of the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages:

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