Senior Adviser / Collective Conciliator

Advisory, Conciliation and Arbitration Service

Closing date: 16 Sep 2019

Reference number



£37,167 - £42,037


Senior Executive Officer
Grade 8

Contract type


Business area

Other, Delivery Directorate – Acas Wales

Type of role

Conflict Advisers
Education and Training

Working pattern


Number of posts



Acas Wales, 3rd Floor, Companies House, Crown Way, Cardiff, CF14 3UO.

About the job


The senior adviser/collective conciliator job role is to improve workplaces by:

• Contributing to the effectiveness and productivity of organisations by facilitating, problem solving and dispute resolution in ER change situations.
• Designing and presenting training on good employment practice to a wide variety of workplace audiences.

Major Tasks:

• Identify and target potential clients in order to build appropriate relationships and secure business.
• Improve organisations by providing problem solving, conciliation and training services in order to assist the parties to identify and diagnose the specific needs of the employer and employee representatives.

Job description

Main Activities:

Advisory mediation and collective conciliation

Develop an appropriate caseload of problem solving interventions and collective conciliations:

- By networking with employers and trade unions to establish credibility, build rapport and identify appropriate opportunities for Acas intervention.
- In appropriate joint problem solving scenarios, by deploying diagnostic techniques in order to assist the parties to agree the scope of the issues and secure joint commitment to next steps.
- By jointly agreeing the terms of reference for all interventions.
- By utilising a wide range of problem solving techniques and skills e.g. group facilitation, workshops, chairing joint working groups, consensus building, action planning etc.
- By making reasoned decisions (in conjunction with line management) on the appropriateness of fee charging and the duration of the intervention.
- In collective conciliation, clearly establish the role and remit of the conciliator.
- Determine methodology of the process e.g. joint or separate meetings.
- Use initiative to respond to the evolving situation and maintain the parties’ commitment to seeking a resolution.
- Provide clarity on issues agreed and those still outstanding.
- Draft resolution agreement for consideration of the parties.
- Where appropriate, formulate terms of reference for arbitration

Good Practice Services

• Understanding Acas advice on good employment practice to enable delivery of the Acas portfolio to clients.
• Develop Acas training products to meet the needs of an employers’ workforce.
• Lead discussions to meet and overcome delegate “objections”.
• Develop “tenders” to secure work.


Essential criteria:

Extensive practical experience at a senior level of the following, is essential:

- problem solving
- dispute resolution
- complex negotiations and/or employment relations

You will enjoy the challenge of quickly establishing credibility with employers, employees and their representatives.

The role will require the ability to travel across the area and a willingness to work outside of normal office hours. For that reason a current driving licence is considered essential.


We'll assess you against these behaviours during the selection process:

  • Seeing the Big Picture
  • Changing and Improving
  • Communicating and Influencing
  • Delivering at Pace



• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension

Things you need to know


Successful candidates must pass a disclosure and barring security check.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours.
The criteria being assessed at level 3 of the success profile framework includes:

• Behaviours - the actions and activities that people do which result in effective performance in a job.
• Experience - the knowledge or mastery of an activity or subject gained through involvement in or exposure to it.

The selection process is in two stages: initial sift, and interview.

Please complete application form part B in the form of short written statements addressing each behaviour listed above in no more than 250 words for each behaviour. The section on essential criteria should also be completed in no more than 250 words.

Please submit your application form part A, B and Diversity monitoring form to Andrew Way by email at

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :
Name :  Andrew Way
Email :
Recruitment team :
Email :

Further information

If you feel your application has not been treated in accordance with the Code and you wish to make a complaint, you should contact us on in the first instance. If you are not satisfied with the response you receive from us, you can contact the Civil Service Commission.

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