GOV.UK Content Designer

HM Revenue and Customs

Closing date: 16 Sep 2019

Reference number

9771

Salary

£30,880 - £34,310

Grade

Higher Executive Officer

Contract type

Permanent

Business area

HMRC - Customer Services - Other

Type of role

Information Technology

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of posts

3

Location

Trinity Bridge House Manchester, moving to Manchester Regional Centre

About the job

Summary

HMRC is transforming the way it does business with its customers, becoming a multi-channel digital organisation.

By connecting customer services we are changing the way we deliver for our customers; solving queries at first point of contact wherever possible, minimising hand-offs and reasons for customers to contact us more than once.

Job description

As a Content Designer on our GOV.UK team you will have input into modernising and streamlining the services we provide, optimising the experience for our customers and results for HMRC.

You will have responsibility for making HMRC’s guidance simpler, clearer and faster for all customers. So you will need to be able to produce clear and meaningful content with a strong focus on user needs.
This content supports the end-to-end journey within HMRC’s services and makes it easier for users to access and use digital services.

Responsibilities

As a Content Designer you will design HMRC’s guidance on GOV.UK to meet the needs of users by:
• researching topics to identify user needs and build your understanding of the relevant policies and processes
• working with user research, feedback, analytics and other sources of user insight to create or improve content
• taking complex language and processes and making them clear and easy to act on, while maintaining factual accuracy
• creating content that’s accessible, usable and written to government style and standards
• working quickly to create or change content following changes to policy, legislation, technology or user needs
• working effectively as part of an agile team
• communicating and building relationships with a wide range of digital delivery professionals across HMRC and other government departments
• sharing your expertise and knowledge with team members and colleagues across government
• collaborating with subject experts, business analysts, policy and legal teams across HMRC to ensure the content you design is factually accurate


Essential Criteria

You’ll need to have:

• experience of designing digital content, with proven ability to create written content that’s accessible and easy to understand
• experience of using user-centred design approaches to create digital content
• experience of choosing the best format for communicating information to users
• experience of using user insights to create or improve content
• a proven ability to communicate clearly
• the ability to collaborate and build effective working relationships

It would be great if you also have:

• experience of using agile methods
• experience of working with content management and publishing systems
• experience of writing to government style and standards

Technical skills

We'll assess you against these technical skills during the selection process:

  • Designing Digital Content

Benefits

Benefits

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension

If you are applying for a role in an office within a regional centre location or a transitional or specialist site, then the following may apply: Daily Travel Assistance will be available for this role, provided the successful applicant is a current HMRC employee and meets the eligibility requirements outlined in the department’s Daily Travel Assistance guidance.

Things you need to know

Security

Successful candidates must pass a disclosure and barring security check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

Selection process details

This vacancy is using Success Profiles, and will assess your Strengths, Experience and Technical skills.
This vacancy is using Success Profiles, and will assess your Technical skills, Strengths and Experience.

As part of the application process you will be asked to complete a CV and personal statement. Your personal statement should demonstrate the experience you have in this profession and your ability to perform the role and should be no more than 1200 words. Further details around what this will entail are listed on the application form.

If a large number of applications are received we’ll do an initial sift based on technical skills, experience and your supporting statement.

Following the application closing date, you may be invited to a face-to-face interview. The interview will be conducted by staff from HMRC.

As part of the interview process you’ll be asked to complete a short design-related exercise. Please also bring examples of your content design work with you and be prepared for questions that let you demonstrate your strengths and technical skills relevant to the role.
Feedback will only be provided if you attend an interview or assessment.

A 12 month reserve list will be held for similar roles within CDIO Customer Service Group.

In November 2015, HMRC announced the next step in our ten-year modernisation programme to create a tax authority fit for the future, committing to high-quality jobs and the creation of new regional centres serving every region and nation in the UK. We set out our plans to consolidate into 13 large, modern offices, equipped with the digital infrastructure and training facilities needed to build a more highly-skilled workforce.

These offices will be located in Glasgow, Edinburgh, Belfast, Newcastle, Leeds, Liverpool, Manchester, Nottingham, Birmingham, Bristol, Cardiff, Croydon and Stratford.

There will also be a small number of specialist sites, where the work cannot be done anywhere else, in Gartcosh (near Glasgow), Telford, Ipswich, Worthing and Dover, as well as our headquarters in central London. In addition, our Welsh language service has people in specialist roles located in Porthmadog, as well as Cardiff.
If you are recruited into an office that is not one of these locations, you will be expected, subject to HMRC’s applicable policies, to move to one of these locations in the future. In some cases this will be via a transitional site.

If you are not a current civil servant, you will not be eligible for financial assistance for your move to the regional centre or a transitional or specialist site.

If you are a current HMRC employee and you joined HMRC through an advert that was advertised on or after 11/01/2017, you will not be eligible for financial assistance for your move to the regional centre or a transitional or specialist site. This is in line with the terms of your original appointment to HMRC.

For more information please contact the vacancy holder.


Any move to HM Revenue and Customs (HMRC) will mean you will no longer be able to carry on claiming childcare vouchers.

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement this will be tested as part of the selection process.

Some of HMRC Terms and Conditions of employment changed on 1st May 2013, these will apply to people who are new recruits to HMRC or who take a new job in HMRC on promotion. The document attached to this advertisement provides more information on the changes we made, please note this is not a full list of HMRC's terms and conditions. If you need to discuss how these changes might affect you, please contact the vacancy holder. For further information on terms and conditions please visit https://www.gov.uk/government/organisations/hm-revenue-customs/about/recruitment#annual-leave

A reserve list may be held for a period up to 12 months from which further appointments may be made.


Pay

If you are currently working for an OGD and would like to consider the impact on your pay when joining HMRC, please see the attached document "Pay on Transfer from OGD" for further information.

The pay range minimum is the normal starting salary for those joining HMRC at this grade from outside the Civil Service. The full pay range is shown as an indicator for existing civil servants at this grade, and for those who apply on promotion. For further clarification, Civil servants are requested to read the “Pay on transfer from OGD” document attached. Pay progression is not guaranteed.


Security update

As part of this, successful candidates must pass a disclosure and barring security check. Please note that HMRC have an exemption under the Rehabilitation of Offenders Act 1974, which enables us to make enquiries about both unspent and spent convictions.
If you are successful and transferring from another Government Department, we will carry out a check of your identity, nationality, and immigration status (including the right to work in the UK) and a criminal record check before confirming your appointment

Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

In order to process applications without delay, we will be sending completed Criminal Disclosure checking forms to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstance some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-Employment.Checks@cabinetoffice.gov.uk stating the job reference number in the subject heading.


Reasonable adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
Contact Government Recruitment Service via hmrcrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional
Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel a department has breached the requirement of the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages:

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :
Name :  Isabell Hood
Email :  Isabell.hood@hmrc.gov.uk
 
Recruitment team :
Email :  hmrcrecruitment.grs@cabinetoffice.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel a department has breached the requirement of the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

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