Data and Systems Manager

HM Revenue and Customs

Closing date: 22 Sep 2019

Reference number

9200

Salary

£30,880 - £34,310
New entrants are expected to join on the minimum of the pay band.

Grade

Higher Executive Officer
Higher Officer

Contract type

Permanent

Business area

HMRC - CCG - Fraud Investigation Service , Digital Support and Innovation

Type of role

Digital

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of posts

1

Location

Southend-on-Sea, Eastern, SS99 1AA

About the job

Summary

HMRC is the UK’s tax, payments and customs authority and we have a vital purpose: we collect the money that pays for the UK’s public services and help families and individuals with targeted financial support.

Digital Support and Innovation (DSI) is the specialist support business area responsible for the provision of enhanced digital and covert specialist technological support to FIS investigations. DSI works across Law Enforcement and government. DSI provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime.

Job description

The FIS Systems & Data Management Team (S&DMT) is based in Southend and is made up of three strands:

• Service Desk

• Centaur / Item Management Team

• Audit

FIS S&DMT is responsible for the management and development of Law Enforcement (LE) systems supporting; HMRC Investigation, Intelligence business streams and Home Office - Border Force. We engage with key business partners namely; Chief Digital Information Office (CDIO), Aspire and developers to resolve IT issues and to enhance existing Internal IT systems.

Responsibilities

The successful candidate’s role will be to manage a small team, who support the users of HMRC Intelligence and Investigation IT systems. The successful candidate’s primary responsibility will be management of the teams’ HR, work allocation, personal and team’s development. S&DMT is an evolving area, which gives the successful candidate and their team the opportunity to adapt to creative ways of working, within a paced environment. The successful candidate will need to support the team to deliver a professional and well maintained customer service. They will require good organisational skills, with the ability to support your team with variable work demands.

The role will occasionally require the successful candidate to work closely with key stakeholders and business partners, leading and driving resolutions to ensure effective delivery of IT services. The successful candidate will need to be prepared to develop a front line technical comprehension of the supported IT systems in order to support your team with their customer resolutions.

Behaviours

We'll assess you against these behaviours during the selection process:

  • Making Effective Decisions
  • Changing and Improving
  • Managing a Quality Service

Benefits

Benefits

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension

If you are applying for a role in an office within a regional center location or a transitional or specialist site, then the following may apply: Daily Travel Assistance will be available for this role, provided the successful applicant is a current HMRC employee and meets the eligibility requirements outlined in the department’s Daily Travel Assistance guidance.

Things you need to know

Security

Successful candidates must pass a disclosure and barring security check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.
If you have any queries regarding this vacancy please contact the vacancy holder, Hazel Wells via email or telephone (hazel.wells@hmrc.gov.uk/03000 593730).

Sift and Interview will take place within 5 weeks of advert closing date

An initial sift of the Success Profile will take place followed by the statement of suitability and CV. The Success Profile behaviours will be discussed at interview as well as strengths.

Successful applicant will be expected to complete and pass the online Spectrum training. For more information on this, please contact the vacancy holder.

If you are applying for a role in an office within a Regional Centre location or a transitional or specialist site, then the following may apply: Daily Travel Assistance will be available for this role, provided the successful applicant is a current HMRC employee and meets the eligibility requirements outlined in the department’s Daily Travel Assistance guidance at HR43330.

Working Pattern

Staff who wish to work an alternative working pattern e.g. part time or part-year are welcome to apply. The preferred working pattern may or may not be available. You should discuss this with the vacancy holder before applying. Flexible Working Hours are available for these posts. However, candidates should note that this is a dynamic work environment and the successful candidate will be required to have a flexible approach to attendance and may be asked to stay away from home on occasion.

Appointment will be conditional upon satisfactory conduct and discipline checks and security vetting. Candidates must live within reasonable daily travel as defined in HR guidance (HR59002).

Security Update

If you are successful and transferring from another Government Department, we will carry out a check of your identity, nationality, and immigration status (including the right to work in the UK) and a criminal record check before confirming your appointment.

Successful candidates must pass a disclosure and barring security check. Please note that HMRC have an exemption under the Rehabilitation of Offenders Act 1974, which enables us to make enquiries about both unspent and spent convictions.

All applicants will be required to declare any past convictions, criminal findings, or police cautions, regardless of whether they are ‘spent’. You must also declare any disciplinary proceedings relating to previous employments. The disclosure of this information will not automatically disbar you from employment with FIS, but we need to be aware of any event or issue which could impinge on your credibility if questioned in court.

FIS may conduct background checks and any offer will be withdrawn if you fail to disclose any relevant material that causes conflict with you being able to complete the duties of the role.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstance some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-Employment.Checks@cabinetoffice.gov.uk stating the job reference number in the subject heading.


Further Information

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement this will be tested as part of the selection process.

Any move to HMRC will mean you will no longer be able to carry on claiming childcare vouchers.

A reserve list will be held for a period of 12 months from which further appointments can be made.

In November 2015, HMRC announced the next step in our ten-year modernisation programme to create a tax authority fit for the future, committing to high-quality jobs and the creation of new regional centres serving every region and nation in the UK. We set out our plans to consolidate into 13 large, modern offices, equipped with the digital infrastructure and training facilities needed to build a more highly-skilled workforce. These offices will be located in Glasgow, Edinburgh, Belfast, Newcastle, Leeds, Liverpool, Manchester, Nottingham, Birmingham, Bristol, Cardiff, Croydon and Stratford. There will also be a small number of specialist sites, where the work cannot be done anywhere else, in Gartcosh (near Glasgow), Telford, Ipswich, Worthing and Dover, as well as our headquarters in central London. In addition, our Welsh language service has people in specialist roles located in Porthmadog, as well as Cardiff. If you are recruited into an office that is not one of these locations, you will be expected, subject to HMRC’s applicable policies, to move to one of these locations in the future. In some cases this will be via a transitional site. If you are not a current civil servant, you will not be eligible for financial assistance for your move to the regional centre or a transitional or specialist site. If you are a current HMRC employee and you joined HMRC through an advert that was advertised on or after 11/01/2017, you will not be eligible for financial assistance for your move to the regional centre or a transitional or specialist site. This is in line with the terms of your original appointment to HMRC. For more information please contact the vacancy holder.

Terms and Conditions

Some of HMRC Terms and Conditions of employment changed on 1st May 2013, these will apply to people who are new recruits to HMRC or who take a new job in HMRC on promotion. The document attached to this advertisement provides more information on the changes we made, please note this is not a full list of HMRC's terms and conditions. If you need to discuss how these changes might affect you, please contact the vacancy holder. For further information on terms and conditions please visit https://www.gov.uk/government/organisations/hm-revenue-customs/about/recruitment#annual-leave

Pay If you are currently working for an OGD and would like to consider the impact on your pay when joining HMRC, please see the attached document "Pay on Transfer from OGD" for further information.

Reasonable adjustment
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via hmrcrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :
Name :  DSI Corporate Hub Resourcing
Email :  resourcing.dsi@hmrc.gov.uk
Telephone :  03000593730
 
Recruitment team :
Email :  hmrcrecruitment.grs@cabinetoffice.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel a department has breached the requirement of the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

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