HR Assistant (Apprenticeship)

Advisory, Conciliation and Arbitration Service

Closing date: 29 Sep 2019

Reference number





Administrative Officer
Grade 11

Contract type


Business area

Other, Strategy and Corporate Services

Type of role

Administration / Corporate Support
Human Resources

Working pattern


Number of posts



22nd Floor Euston Tower, 286 Euston Road, London NW1 3DP

About the job


Are you ready for a new rewarding challenge? Do you want to gain invaluable work experience whilst studying for a qualification? Do you want to positively influence millions of lives? If so, then we may have the ideal job for you.

This exciting apprenticeship will last for 18 months and will work towards a City and Guilds Level 3 Diploma in Business Administration, which is assessed in the workplace and weekly classroom sessions. The qualification covers everything from communication, customer service, resolving problems, working to deadlines, storing and retrieving information and use of information technology and systems.

For further information about the Government Apprentice Scheme please visit:

Job description

Your responsibilities in the Pay team will focus on embedding and enhancing the use of the HR system. You will work with managers and HR Business Partners to ensure that the information held on HR system remains up to date and accurate and will also maintain appropriate HR records, ensuring they are held in compliance with General Data Protection Regulations (GDPR). You will also be the first point of contact for handling IT questions received on HR system and work closely with the System Administrator and the HR system service provider (Midland HR) to ensure that any system issues are addressed appropriately.

About us

Acas’ vision is to make working life better for everyone in Britain this is underpinned by our core values: Our Work Matters, Our Customers Matter, Our People Matter and Our Future Matters.

Acas: UK Workplace experts

Acas helps employers and employees by providing information, advice, training, conciliation and other services that prevent or resolve workplace problems. There's no charge for most of what we offer.

Acas has been recognised for its Diversity and Inclusion in the workplace from the Employers Network for Equality and Inclusion awards – Disability Confident Highly Commended; Pay Gap award winner and Overall winner for public sector organisations.

Acas is committed to providing services and developing policies which embrace diversity, promote equality of opportunity and eliminate unlawful discrimination.



• A keen interest in the HR and Payroll and the delivery of excellent Customer Service;
• Attention to detail with the ability to produce accurate work;
• Good interpersonal, team working and communication skills;
• Good organisational and planning skills with the ability to work to tight deadlines under pressure;
• Proficient at using IT systems, with a good working knowledge of Microsoft Windows, Office packages and SharePoint;
• A flexible and adaptable approach;
•Must have 5 GCSEs at grade C or the new grade level 4 in English Language and Maths (or equivalent).

•Some experience of using a HR System

Please note that if you already have qualifications above level 3, e.g. you are a Graduate, this post may not be suitable for you.


We'll assess you against these behaviours during the selection process:

  • Managing a Quality Service
  • Delivering at Pace



• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension

Things you need to know


Successful candidates must pass a disclosure and barring security check.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours and Strengths.
The criteria being assessed at level 1 of the success profiles framework includes:

• Behaviours - the actions and activities that people do which result in effective performance in a job.
• Strengths - the things we do regularly, do well and that motivate us.

The selection process is in two stages: initial sift, and then a blended behaviour and strength based interview.

Your application form will be reviewed to assess your suitability for the post. If you pass this stage, and you have met the essential and eligibility criteria for appointment, you will be shortlisted for interview.

Please complete the application form attached addressing the behaviours and essential criteria listed in no more than 250 words for each along with the diversity monitoring form to

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :
Name :  HR Recruitment Team
Email :
Recruitment team :
Email :

Further information

If you feel your application has not been treated in accordance with the Code and you wish to make a complaint, you should contact us on in the first instance. If you are not satisfied with the response you receive from us, you can contact the Civil Service Commission.

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