System Administrator

Advisory, Conciliation and Arbitration Service

Closing date: 29 Sep 2019

Reference number



£33,205 - £37,542
an additional Recruitment and Retention Allowance of £4,000 will be paid


Higher Executive Officer
Grade 9

Contract type


Business area

Other, Finance, Estates and Procurement

Type of role

Administration / Corporate Support

Working pattern


Number of posts



Euston Tower, 286 Euston Road, London, NW1 3DP

About the job


The Finance and Payroll teams are part of the Finance, Estates and Procurement Directorate.

We aim to provide support to the business through:

• Maintenance of Financial and HR Systems;
• Payment of salary, invoices and Travel and Subsistence claims;
• Provision of financial, decision making advice and guidance;
• Maintenance of systems of internal control; and
• Providing assurance on compliance with good Corporate Governance practice.

Job description

You will be expected to be a visible advocate representing the Finance and Payroll teams and will work with managers:

• Improve Financial and HR information available to stakeholders;
• Ensure the systems are developed so as to be fully utilised; and
• Ensure that internal controls and governance arrangements are maintained.

Main accountabilities

The post holder’s primary duties will encompass system maintenance and administration to ensure the maximum performance of those systems:

• Meet with system owners, decision makers, and end users to define the business Financial and HR operational requirements and identify and resolve issues;
• Improve the business processes and operations through prototyping and developing new systems enhancements;
• Develop better reporting systems and dashboards, writing reports and ensuring they are developed and maintained;
• Manage technical requirements, and setup the systems to maintain schedules, backups, updates, and develop improvements
• Assist with the delivery of future system roll-outs and upgrades of iTrent and Cloud Financial products, being the main point of contact for external stakeholders;
• Collaborate in the design planning, development, and deployment of enhancements to existing systems and new applications;
• Support the development of resilience across the team; and
• Staff management and development.


Essential Criteria

• Demonstrable experience of administering Financial and HR Systems;
• Experience of designing and preparing management information reports;
• Ability to work to deadlines, prioritise tasks and keep others updated; and
• Ability to build and establish internal and external relationships with stakeholders to achieve progress on objectives.
• Experience of working with iTrent and Cloud Financials (or similar); and
• Experience of report building tools (such as Power BI).


We'll assess you against these behaviours during the selection process:

  • Changing and Improving
  • Working Together
  • Communicating and Influencing
  • Seeing the Big Picture
  • Delivering at Pace



• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension

Things you need to know


Successful candidates must pass a disclosure and barring security check.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours and Strengths.
The selection process is in two stages: initial sift and interview, and if successful at sift stage you will be invited to a blended behaviour and strength based interview.

How to apply:

Please submit your CV and statement of suitability addressing how you meet the essential criteria for this post (in no more than 2 sides of text in Verdana font size 12) along with your Diversity monitoring form to:

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :
Name :  HR Recruitment Team
Email :
Recruitment team :
Email :

Further information

If you feel your application has not been treated in accordance with the Code and you wish to make a complaint, you should contact us on in the first instance. If you are not satisfied with the response you receive from us, you can contact the Civil Service Commission.

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