Project Support Officer (Apprenticeship)

Advisory, Conciliation and Arbitration Service

Closing date: 23 Sep 2019

Reference number





Executive Officer
Grade 10

Contract type


Business area

Other, Planning, Performance and Change

Type of role

Administration / Corporate Support
Project Delivery

Working pattern


Number of posts



22nd Floor Euston Tower, 286 Euston Road, London NW1 3DP

About the job


Are you ready for a new rewarding challenge? Do you want to gain invaluable work experience whilst studying for a qualification? Do you want to positively influence millions of lives? If so, then we may have the ideal job for you.

This exciting apprenticeship will last for 18 months and will work towards a Level 4 Associate Project Manager qualification, which is assessed in the workplace and weekly classroom sessions.

For further information about the Government Apprentice Scheme please visit:

Job description

The Project Support Officer is responsible for the oversight of a portfolio of projects and change activity that contribute to the delivery of departmental or business area objectives.
The key purpose of the role is to provide clear, timely and sufficient information so that the Senior Leadership Team is able to make evidence based decisions.

About us

Acas’ vision is to make working life better for everyone in Britain this is underpinned by our core values: Our Work Matters, Our Customers Matter, Our People Matter and Our Future Matters.

Acas: UK Workplace experts

Acas helps employers and employees by providing information, advice, training, conciliation and other services that prevent or resolve workplace problems. There's no charge for most of what we offer.

Acas has been recognised for its Diversity and Inclusion in the workplace from the Employers Network for Equality and Inclusion awards – Disability Confident Highly Commended; Pay Gap award winner and Overall winner for public sector organisations.

Acas is committed to providing services and developing policies which embrace diversity, promote equality of opportunity and eliminate unlawful discrimination.


Main Accountabilities

Maintain the portfolio view of all Acas project and change activity ensuring that it’s accurate, and up-to-date.
Support the identification of interdependencies across change activity and projects. Report issues to relevant colleagues, and recommend action where necessary.
Commission information to populate the corporate performance reports when necessary.

Project and Change Management

Project manage the Senior Leadership Team events. Work with senior leaders in the collation of the agenda, booking of venues, liaising with suppliers and providing practical support on the day for the smooth execution of the event.
Provide administrative and practical support to the Change Management Office in the building of Change and Project Management capability across the organisation.

Board support

Provide support for the Performance, Planning and Change Board where necessary e.g. taking accurate minutes, actions, collating agendas and collating and disseminating papers.


• Proficient at using IT systems, with a good working knowledge of Microsoft Windows, Office packages and SharePoint.
• Excellent interpersonal skills - able to communicate in a friendly, open and constructive manner with a diverse range of people.
• Able to work on own initiative with minimal supervision and be proactive.
• Highly organised, motivated and able to prioritise workload accordingly.
• Must have 5 GCSEs at grade C or the new grade level 4 in English Language and Maths (or equivalent).


We'll assess you against these behaviours during the selection process:

  • Seeing the Big Picture
  • Working Together
  • Changing and Improving
  • Managing a Quality Service



• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension

Things you need to know


Successful candidates must pass a disclosure and barring security check.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours and Strengths.
The selection process is in two stages: initial sift, and then a blended behaviour and strength based interview.

Your application form will be reviewed to assess your suitability for the post. If you pass this stage, and you have met the essential and eligibility criteria for appointment, you will be shortlisted for interview.

Please complete the application form attached addressing the behaviours and essential criteria listed in no more than 250 words for each along with the diversity monitoring form to

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :
Name :  HR Recruitment Team
Email :
Recruitment team :
Email :

Further information

If you feel your application has not been treated in accordance with the Code and you wish to make a complaint, you should contact us on in the first instance. If you are not satisfied with the response you receive from us, you can contact the Civil Service Commission.

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