As a Service Desk Analyst Apprentice, you will be working in our busy department assisting with providing digital support to members of staff. You will be problem solving and troubleshooting non routine problems over the telephone and face to face. You will be dealing with requests such as new user account creation and deletion of accounts. You will escalate calls where required to line manager and to other teams within the digital group.
For further information about this job, please see the Job Description.
Acas vision is to make working life better for everyone in Britain this is underpinned by our core values: Our Work Matters, Our Customers Matter, Our People Matter and Our Future Matters.
Acas helps employers and employees by providing information, advice, training, conciliation and other services that prevent or resolve workplace problems. There's no charge for most of what we offer.
Acas has been recognised for its Diversity and Inclusion in the workplace from the Employers Network for Equality and Inclusion awards Disability Confident Highly Commended; Pay Gap award winner and Overall winner for public sector organisations.
Acas is committed to providing services and developing policies which embrace diversity, promote equality of opportunity and eliminate unlawful discrimination.
Proficient at using IT systems, with a good working knowledge of Microsoft Windows, Office packages and SharePoint.
Excellent interpersonal skills - able to communicate in a friendly, open and constructive manner with a diverse range of people.
Able to work on own initiative with minimal supervision and be proactive.
Highly organised, motivated and able to prioritise workload accordingly.
Must have 5 GCSEs at grade C or the new grade level 4 in English Language and Maths (or equivalent).