Deputy Chief Executive and Second Permanent Secretary

HM Revenue and Customs

Apply before 11:55 pm on Sunday 5th April 2020


Reference number



£150,000 - £160,000


SCS Pay Band 4

Contract type


Business area

HMRC - CEO Group - Other

Type of role

Senior leadership

Working pattern


Number of posts




About the job


HM Revenue & Customs (HMRC) is one of the largest government departments and one of the UK’s biggest organisations. Almost every individual and business in the UK is a customer of HMRC. We collect the taxes that pay for the UK’s public services and provide financial support for families.

Our vision is to be a trusted, modern tax and customs department, and our strategic objectives are to:

• collect the right tax and pay out the right financial support
• make it easy to get tax right and hard to break the rules
• treat everyone fairly and protect society from harm, and
• make HMRC a great place to work.

We will deliver these objectives with our values of professionalism, integrity, respect and innovation.

We collect around £628 billion a year in revenue from 45 million individual customers and 5.4 million businesses across the UK and pay £25.9bn tax credits to 3.3m families. We handle more than 50 million customer calls and answer around 15 million items of customer correspondence every year. We lose £35bn tax and around £1.5bn tax credits and Child Benefit each year through non-payment, error and fraud.

Job description

The post-holder reports to the Chief Executive and Permanent Secretary of HMRC.

The role of the Permanent Secretary is to lead the day-to-day running of the department and to head up our Executive Committee (ExCom). As Accounting Officer, the Permanent Secretary is accountable to Parliament for the department’s expenditure and performance and advise ministers on our strategy and objectives.

As Deputy Chief Executive you will have a pivotal leadership role, responsible for implementing the departmental strategy through the transformation and delivery of HMRC’s operational and compliance services. You will lead over 50,000 of our people.

You will be a pivotal leader in HMRC at a time of critical importance for our organisation and will have oversight of our major transformation portfolio, from the introduction of digital services for businesses to the department’s move to a network of Regional Centres.

As Deputy Chief Executive you will be a key member of HMRC’s Executive Committee. You will demonstrate and champion HMRC’s values and play a primary role in the collective leadership of the Civil Service as a whole, personifying inspiring, confident and empowering leadership. Together with the First Permanent Secretary you will be influential in role modelling and championing respect, inclusion and systems leadership both within HMRC and across the civil service, creating the culture and conditions where collective and problem led leadership can flourish in tackling complex challenges across organisational boundaries. You will support the development of systems focused leadership capability across HMRC and seek to build strong and diverse pipelines of talent.


• Play a core leadership role across HMRC and the wider Civil Service. You will be expected to be an active and visible Deputy Chief Executive, supporting in the leadership of our Executive Committee and working with colleagues to role model and embed HMRC’s values across the organisation. You will be fundamental in building an inclusive workforce and culture to make HMRC a great place to work.
• Implement HMRC’s strategy and deliver our operational and compliance services to make tax compliance easy and fair.
• Be accountable for the operational arm of HMRC; our Customer Compliance and Customer Services Groups.
• Oversee delivery of our major transformation portfolio, driving the most ambition reform of the tax system in a generation and meeting our Spending Review commitments.



• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension

Things you need to know


Successful candidates must pass a disclosure and barring security check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting.

Selection process details

Russell Reynolds Associates (RRA) has been appointed to support this recruitment. Short-listing of candidates will involve the assessment of information provided in the application documentation detailed in the candidate information pack.

The closing date for applications is 23:55 Sunday 5 April 2020. All applications will be acknowledged and considered by the selection panel.

Please submit materials requested in the candidate information pack by email to prior to advert closing at 23:55, Sunday 5 April 2020.

Please include a daytime, evening and mobile telephone contact number, and your preferred email address for correspondence, which will be used with discretion.

The provisional timetable is as follows:

Long-listing w/c 13 April 2020
RRA Interviews w/c 20 & 27 April
Short-listing w/c 4 May 2020
Assessments w/c 11 & 18 May 2020
Panel Interviews w/c 25 May 2020

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Contact point for applicants

Job contact :
Name :  Lorcan Lennon (Russell Reynolds)
Email :
Recruitment team :
Email :

Further information

The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission's Recruitment Principles, which can be found at this address: and if you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should contact Carol Maye at in the first instance. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission at this address:

Follow link to apply

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